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Commission Microsoft Help Desk Jobs in Delaware (NOW HIRING)

Mayzon

End User Support Technician

New Castle, DE

$19.25 - $26/hr

This includes receiving, prioritizing, documenting, and actively resolving end-user help requests ... Build rapport and elicit problem details from service desk customers. * Prioritize incidents and ...

Omni Inclusive

Desk Side Services

Wilmington, DE · On-site

Moving equipment associated with escalated help desk incidents and service requests * Performing ... Strong technical skills in Microsoft Windows desktop operating systems and business productivity ...

Bally's Corporation

Technician - Network

Dover, DE

$19.50/hr

Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ... Five or more years Microsoft Windows based PC support experience - MCP, Network+ and Security ...

Bally's Corporation

Technician - Network

Dover, DE · On-site

$19.50/hr

Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ... Five or more years Microsoft Windows based PC support experience - MCP, Network+ and Security ...

Bally's Corporation

Technician - Network

Dover, DE

$19.50/hr

Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail ... Five or more years Microsoft Windows based PC support experience - MCP, Network+ and Security ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Competency with Microsoft Office. * Ability to learn on the job. * Excellent customer service ... At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Competency with Microsoft Office. * Ability to learn on the job. * Excellent customer service ... At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE

$12.50 - $16.25/hr

The Front Desk employees will be the face of the gym and help provide an exceptional experience to ... Microsoft Word and Excel experience * Customer service preferred * CPR/AED required within first 30 ...

DuPont Country Club

Front Desk Attendant

Wilmington, DE

$12.50 - $16.25/hr

The Front Desk employees will be the face of the gym and help provide an exceptional experience to ... Microsoft Word and Excel experience * Customer service preferred * CPR/AED required within first 30 ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. * Experience with Installing hardware and ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. * Experience with Installing hardware and ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

$25/hr

Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery. * Experience with Installing hardware and ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Milford, DE · On-site

$15.75 - $20.75/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Be offered an opportunity to earn bonuses and commission (role specific) * Participate in a ...

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Commission Microsoft Help Desk information

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Delaware? The most popular types of Microsoft Help Desk jobs in Delaware are:
What are popular job titles related to Commission Microsoft Help Desk jobs in Delaware? For Commission Microsoft Help Desk jobs in Delaware, the most frequently searched job titles are:
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What cities in Delaware are hiring for Commission Microsoft Help Desk jobs? Cities in Delaware with the most Commission Microsoft Help Desk job openings:
Commission Microsoft Help Desk jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Goodwill of Delaware and Delaware County

Wilmington, DE

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Are you passionate about technology, problem-solving, and creating exceptional user experiences?
If so, we are looking for a motivated IT Helpdesk Technician to support and enhance the technology systems that power our mission-driven organization.

In this role, you will combine technical expertise with customer-focused support to ensure Goodwill team members have secure, reliable, and user-friendly access to the technical tools and systems needed to perform their roles. You will play a key role in improving productivity and driving continuous improvement across the organization.

Who We Are
As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do
Help Desk & Technical Support
  • Manage Help Desk operations and deliver timely, effective technical support
  • Troubleshoot issues related to hardware, software, cloud services, virtual desktops, and POS systems
  • Maintain secure, stable, and high-performing IT environments
  • Support and administer Microsoft 365 applications and services
  • Assist users with cloud-based platforms, collaboration tools, and digital workflows
  • Support Power Platform solutions and user adoption initiatives
AI & Innovation
  • Utilize AI-powered tools to streamline IT support and improve workflows
  • Help implement automation and predictive maintenance solutions
  • Analyze feedback and insights to improve digital experiences organization-wide
Training & User Experience
  • Train team members on Microsoft 365, AI tools, POS systems, and security policies
  • Create clear documentation, user guides, and knowledge base articles
  • Promote technology adoption and improve overall user engagement
Compliance & Continuous Improvement
  • Ensure support processes align with organizational standards and compliance requirements
  • Track and report Help Desk performance metrics and service effectiveness
  • Stay current with emerging technologies, certifications, and IT best practices
What We are Looking For
  • Associate’s degree in Information Technology, Computer Science or a related field and at least one year of IT support and user-focused service experience.
  • Strong knowledge of Microsoft 365 platform administration.
  • Hands-on experience with end-user device support.
  • Familiarity with AI-powered tools, automation, and analytics for IT operations.
  • Excellent problem-solving and analytical skills, with the ability to manage escalations effectively.
  • Strong communication skills, able to explain technical concepts to non-technical users.
  • Collaborative mindset and strong interpersonal skills for working across departments and vendors.
  • Strong organizational skills with attention to detail in documentation, compliance, and process improvement.
  • IT certifications such as ITIL, CompTIA, Microsoft 365 Certified, Azure Administrator, or similar certification is preferred.
What We Offer
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(K) employer contribution
  • Paid time off and holidays
  • Employee discounts
  • Career growth and advancement opportunities
  • Ongoing training and development
Work Environment
This role requires sitting for extended periods and working in an office setting. Frequent travel to store and warehouse locations is required to provide on-site technical support and ensure consistent technology performance across all sites. The position has regular exposure to office and retail technology equipment. The noise level is typically moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join Our Team
Are you ready to take the next step in your IT career and improve the digital experiences of others?
Apply today to contribute to innovative technology support that empowers teams across Goodwill of Delaware & Delaware County.