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Microsoft Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

SysTech International

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Coordinator We are seeking a Help Desk Coordinator to provide first-level technical ... The ideal candidate will have experience supporting Microsoft Windows 10, Windows Server, Active ...

New

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

HPTech Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

New

CPM

Help Desk Manager

Waterloo, IA · On-site

Preferred : • ITIL Foundation Certification. • Microsoft and CompTIA certifications. • Experience supporting manufacturing environments. • Experience leading Help Desk operations across ...

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

... Microsoft Sentinel, VSOC monitoring platforms, Nessus, and other enterprise diagnostic tools ... enterprise Help Desk ticketing systems to document, prioritize, track, escalate, and resolve ...

New

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...

Care Network

Help Desk Technician

Valley Stream, NY · On-site

$21 - $28.25/hr

Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

SmartIMS Inc.

Help Desk Analyst

Rock Hill, SC · On-site

$17 - $23.25/hr

Provide first response help desk support to all customers and users ... Knowledge of Microsoft Windows Server, Active Directory, and Office 365

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

... • Support Microsoft Office, Windows OS, email, and helpdesk tools • Assist with basic networking and connectivity issues Required Skills & Experience • 2+ years of help desk or technical ...

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Microsoft Help Desk information

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How much do microsoft help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What is a Microsoft Help Desk job?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

Is helpdesk a good entry level IT job?

A helpdesk position, such as a Microsoft Help Desk role, is generally considered a good entry-level IT job because it provides foundational technical skills, customer service experience, and exposure to troubleshooting tools like remote support software. It often requires basic knowledge of operating systems, networking, and common software, making it suitable for those starting their IT careers.

What are the entry level jobs at Microsoft?

Entry-level jobs at Microsoft for a Help Desk role typically include positions such as Technical Support Specialist or Customer Support Associate. These roles often require basic knowledge of computer systems, troubleshooting skills, and customer service experience, and may involve certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

What are the typical daily responsibilities of a Microsoft Help Desk professional?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

Does Microsoft hire remote workers?

Microsoft Help Desk roles can be available as remote positions, especially for technical support and customer service roles, depending on the company's current policies and the specific job requirements. Candidates should review individual job postings for remote work options and necessary skills such as troubleshooting and communication tools like Microsoft Teams. Remote opportunities may vary by location and role, so checking the job listing is recommended.

How much do Microsoft techs make?

Microsoft Help Desk technicians typically earn between $40,000 and $60,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced technicians with certifications like CompTIA or Microsoft Certified Solutions Associate (MCSA) can earn higher salaries.
More about Microsoft Help Desk jobs
What cities are hiring for Microsoft Help Desk jobs? Cities with the most Microsoft Help Desk job openings:
What are the most commonly searched types of Microsoft Help Desk jobs? The most popular types of Microsoft Help Desk jobs are:
What states have the most Microsoft Help Desk jobs? States with the most job openings for Microsoft Help Desk jobs include:
What job categories do people searching Microsoft Help Desk jobs look for? The top searched job categories for Microsoft Help Desk jobs are:
Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk/ Microsoft 365 Administrator

Help Desk/ Microsoft 365 Administrator

Professional Search Group - Orange County

Cypress, CA • On-site

$35 - $45/hr

Full-time

Medical

Posted 16 days ago

Job description

Professional Search Group is seeking a Help Desk/ Microsoft 365 Administrator who combines traditional end-user support skills with a strong interest in Microsoft 365 collaboration technologies. This Help Desk/ Microsoft 365 Administrator role will provide frontline technical support while helping customers and internal teams adopt and manage Microsoft 365 applications beyond the standard Office suite.


The ideal Help Desk/ Microsoft 365 Administrator has experience supporting Microsoft Windows, Microsoft 365, and common business applications. Experience with SharePoint Online, Microsoft Teams, workflow automation, and other Microsoft 365 collaboration tools is highly desirable. This role supports our ongoing strategy of helping customers leverage the broader Microsoft 365 platform to improve productivity, collaboration, and business processes.


Responsibilities

Help Desk Support

  • Provide Tier 1 and Tier 2 technical support for end users.
  • Troubleshoot hardware, software, printer, network, and connectivity issues.
  • Support Microsoft Windows desktop and laptop environments.
  • Manage user accounts, permissions, and security settings within Microsoft 365 and Active Directory.
  • Install, configure, and troubleshoot business applications.
  • Document support activities, resolutions, and procedures.
  • Escalate complex issues when necessary while maintaining ownership of customer communication.
  • Participate in onboarding and offboarding activities.
  • Support mobile devices including iOS and Android platforms.

Microsoft 365 Collaboration & Productivity Solutions

  • Administer and support SharePoint Online sites, libraries, permissions, and document management processes.
  • Create and maintain Microsoft Lists to support business workflows.
  • Assist with development and maintenance of Power Automate workflows.
  • Support and create basic Power Apps applications for business process improvement.
  • Configure and support Microsoft Teams collaboration features.
  • Assist with adoption and support of Microsoft 365 applications included within E3 licensing.
  • Work with customers to identify opportunities for workflow automation and process improvement.
  • Create documentation and training materials for Microsoft 365 solutions.
  • Participate in pilot projects involving new Microsoft 365 capabilities and emerging collaboration tools.

Required Qualifications

  • 2+ years of Help Desk, Desktop Support, or Technical Support experience.
  • Experience supporting Microsoft Windows 10/11 environments.
  • Experience administering Microsoft 365.
  • Understanding of Active Directory, Entra ID (Azure AD), and Microsoft 365 administration.
  • Familiarity with SharePoint Online administration and permissions management.
  • Basic understanding of Microsoft Teams administration.
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience with Microsoft Lists.
  • Experience with Power Automate workflow creation.
  • Experience with Power Apps development or customization.
  • Experience supporting Microsoft Intune-managed devices.
  • Knowledge of Microsoft Defender and Microsoft security features.
  • Experience working for an MSP or supporting multiple organizations.
  • Microsoft certifications such as:
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Power Platform Fundamentals (PL-900)
  • Microsoft Certified: Modern Desktop Administrator

Desired Skills

  • Strong problem-solving abilities.
  • Process-oriented mindset.
  • Interest in automation and workflow optimization.
  • Ability to learn new Microsoft technologies quickly.
  • Strong documentation skills.
  • Customer-focused approach to support.
  • Ability to translate technical concepts into business language.

Apply for this amazing opportunity today!

Donovan Aranda

Division Manager