Washington, DC · On-site
$23.25 - $31.75/hr
At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...
Washington, DC · On-site
$23.25 - $31.75/hr
At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...
Washington, DC · On-site
$22.75 - $30.50/hr
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...
Washington, DC · On-site
$22.75 - $30.50/hr
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...
Washington, DC · On-site
$22.75 - $30.50/hr
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...
Washington, DC · On-site
$22.75 - $30.50/hr
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...
$20.50 - $28/hr
Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...
$20.50 - $28/hr
Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator ... Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...
Wichita, KS · On-site
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
Wichita, KS · On-site
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
Saint Louis, MO · On-site
Microsoft Operating Systems * macOS Operating Systems * Microsoft 365 * Experience with the following: * Basic Networking Skills * Network Printers * Help Desk Ticketing Software * Microsoft Entra ID
$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
Quick apply
$21 - $28.25/hr
Ability to document technical issues and resolution of tickets via help desk ticketing system ... Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
$18 - $24.25/hr
Extensive experience with Microsoft 365/Microsoft Office applications. Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone ...
Middletown, CT · On-site
$20.25 - $27.50/hr
Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Working knowledge of Microsoft Active Directory. * Experience supporting Windows 10 and Windows 11 ...
New
Middletown, CT · On-site
$20.25 - $27.50/hr
Help Desk Technician Location : Middletown, CT Job Summary :- We are seeking a Help Desk Technician ... Working knowledge of Microsoft Active Directory. * Experience supporting Windows 10 and Windows 11 ...
New
Trenton, NJ · On-site
Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Trenton, NJ · On-site
Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
... • Support Microsoft Office, Windows OS, email, and helpdesk tools • Assist with basic networking and connectivity issues Required Skills & Experience • 2+ years of help desk or technical ...
Quick apply
San Antonio, TX · On-site
$18.50 - $25.25/hr
... • Support Microsoft Office, Windows OS, email, and helpdesk tools • Assist with basic networking and connectivity issues Required Skills & Experience • 2+ years of help desk or technical ...
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
Virginia Beach, VA · On-site
$19 - $25.50/hr
Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...
Virginia Beach, VA · On-site
$19 - $25.50/hr
Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in Microsoft Office Required * Experience in customer service Required
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in Microsoft Office Required * Experience in customer service Required
Marlborough, MA · On-site
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
Marlborough, MA · On-site
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
$19 - $25.50/hr
Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...
$19 - $25.50/hr
Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...
Marlborough, MA · On-site
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
Marlborough, MA · On-site
$110K - $120K/yr
Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication ...
New York, NY · On-site
The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...
New York, NY · On-site
The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...
Miami, FL · On-site
Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and ... Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
Miami, FL · On-site
Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and ... Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.
A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.
As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)
Location: Washington, DC (locals only)
Duration: 12 months contract position
Client : Direct Client Job Description:
The contractor is required have:-
1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance
1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
All your information will be kept confidential according to EEO guidelines.
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Recruiting and staffing services
51 - 200 Employees
Columbia, MD, US
2006
