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Microsoft Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Powell, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Blacklick, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Lewis Center, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

New Albany, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

My3Tech Inc

Help Desk 3

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an ... technical study Microsoft certifications preferred Requirements: Excellent verbal and written ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and ... Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a ...

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

The Help Desk is the first point of contact for members of the UP community seeking technical ... Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and ...

Compu-Vision Consulting

Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.50/hr

Help Desk Analyst Location: Boston, MA (Onsite) Duration: 6 MOnths Detailed Description of Services ... Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and email distribution groups ...

Ampcus

Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Job Title: Help Desk Analyst Location: Washington, DC Description: * The candidate should ... At least five years supporting Microsoft Windows 10 and 11 operating systems. * At least 3-5 years ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities : • Adhere to Help Desk best practices and to shift scheduling. This includes ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

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How much do microsoft help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk job?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What are the typical daily responsibilities of a Microsoft Help Desk professional?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.
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Microsoft Help Desk jobs near you
HELP DESK

HELP DESK

Infojini Inc

Washington, DC

$23.25 - $31.75/hr

Contractor

Posted 17 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Title      : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)

Location: Washington, DC (locals only)

Duration: 12 months contract position

Client    : Direct Client  Job Description: 

The contractor is required have:- 

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
 Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance

Qualifications

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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