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Microsoft Help Desk Jobs in Minnesota (NOW HIRING)

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Proficiency with Microsoft Office suite, Adobe Acrobat, Windows 10 & 11, Microsoft Edge, and basic ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$30 - $36/hr

  • Medical

  • Dental

  • Vision

  • PTO

Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise ... help desk, or related IT role * Valid Driver's License with good driving record Preferred ...

Fastenal Company

Distribution Center Help Desk

Winona, MN · On-site

$40K - $43K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Distribution Center Help Desk 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center ... Microsoft Office Suite o Highly motivated, self directed and customer service oriented o ...

shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$20.50 - $27.75/hr

... of Microsoft Office and Office 365 (Word, Excel, Teams, etc.) • Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. • ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$19 - $25.75/hr

Basic Computer skills, such as knowledge of Windows XP, 7, 10 * Working knowledge of Microsoft Office and Office 365 (Word, Excel, Teams, etc.) * Help write process sheets for repairs, and for each ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN

$19 - $25.75/hr

Basic Computer skills, such as knowledge of Windows XP, 7, 10 * Working knowledge of Microsoft Office and Office 365 (Word, Excel, Teams, etc.) * Help write process sheets for repairs, and for each ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet ...

MSI Metro Sales Inc

IT Help Desk -Level 2

Roseville, MN

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook Preferred Qualifications * Experience leading a Help Desk, Service Desk ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

  • Medical

  • Retirement

  • PTO

... experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365. · Familiarity with basic networking concepts, VPN ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

  • Medical

  • Retirement

  • PTO

... experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365. · Familiarity with basic networking concepts, VPN ...

Coborn's, Inc.

Service Desk Analyst I

Saint Cloud, MN · On-site

$22.75 - $33.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Desk Analyst I, you'll help keep our technology and teams running ... Knowledge of Microsoft Office and email systems. * Experience supporting Microsoft operating ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

... Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00pm. At a high level, the resource will will provide ...

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Microsoft Help Desk information

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How much do microsoft help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for microsoft help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

Are Microsoft Help Desk jobs still in demand?

Microsoft Help Desk jobs remain in demand due to ongoing need for technical support in organizations using Microsoft products. These roles often require strong troubleshooting skills and familiarity with tools like Windows, Office, and remote support software, making them a stable career option in IT support fields.

Does Microsoft have a help desk?

Microsoft Help Desk roles involve providing technical support for Microsoft products and services, often requiring knowledge of Windows, Office, and troubleshooting tools. These positions typically involve customer service skills and may require certifications such as CompTIA A+ or Microsoft certifications. Support is usually offered through phone, chat, or remote assistance during standard business hours.

What are the most commonly searched types of Microsoft Help Desk jobs in Minnesota?

The most popular types of Microsoft Help Desk jobs in Minnesota are:

What are popular job titles related to Microsoft Help Desk jobs in Minnesota?

For Microsoft Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk jobs in Minnesota look for?

The top searched job categories for Microsoft Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Microsoft Help Desk jobs?

Cities in Minnesota with the most Microsoft Help Desk job openings:

Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Manager, Help Desk

Purpose Brands LLC

Woodbury, MN • On-site

$108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Help Desk Manager to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests, onboarding/offboarding, and lifecycle management of employee hardware and software tools.
This role is ideal for someone who is passionate about people and process, has a strong IT support background, and can lead teams in a high-growth, service-driven environment. The Manager will ensure timely and high-quality support while improving processes, tools, and employee satisfaction.
PURPOSE / IMPACT (Duties & Essential Functions)
  • Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
  • Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
  • Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
  • Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
  • Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
  • Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
  • Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
  • Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
  • Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
  • Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
  • Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
  • Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.

REQUIRED QUALIFICATIONS / EXPERIENCE
  • 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role.
  • Hands-on experience managing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows and macOS environments.
  • Proficient in supporting video conferencing platforms such as Zoom and Microsoft Teams.
  • Working knowledge of identity and access management platforms (e.g., Okta, Azure Active Directory).
  • Strong understanding of ITIL principles and experience with ticketing systems such as Zendesk or Jira Service Management.
  • Proven ability to manage onboarding/offboarding, asset tracking, and endpoint lifecycle processes.
  • Excellent communication, leadership, and problem-solving skills with a focus on customer service and team development.
  • Experience working with hybrid or distributed support teams across multiple time zones.
  • Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are a plus.

COMPETENCIES
  • People Leadership & Coaching
  • Service Excellence & Empathy
  • Process Optimization
  • Technical Troubleshooting
  • Communication & Documentation
  • Data-Driven Decision Making

SALARY: 84,000-$108,000
What's in it for you?
We offer a competitive salary along with exceptional benefits such as:
  • Medical, Dental and Vision Coverage
  • Hybrid Work Environment
  • Life and Disability Insurance
  • Unlimited Time off + Paid Holidays
  • Flexible Friday's between Memorial Day and Labor Day
  • 401(K) Savings Plan Matching at 4%
  • 10 Coaching and Therapy sessions
  • Mental Health Benefits
  • Brand Discounts & Reimbursements
  • In-house workout facilities
  • Professional Development Opportunities
  • Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
  • Remote optional: Fridays
  • On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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