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Entrylevel Help Desk Analyst Jobs in Minnesota (NOW HIRING)

Visium Resources, Inc.

MN

$20 - $27.25/hr

We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support ... This is an excellent opportunity for an entry-level IT professional looking to build experience in ...

Visium Resources, Inc.

$20 - $27.25/hr

We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support ... This is an excellent opportunity for an entry-level IT professional looking to build experience in ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Participates in researching, analyzing, recommending, and deploying new technologies, hardware ...

Crossfuze

Service Desk Analyst

Minneapolis, MN

$20/hr

Description Service Desk Analyst Position Responsibilities * Take initial telephone inquiries and troubleshoot hardware, software, or network problems * Monitor incoming tickets and alerts in the ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... better help to serve each of them when the need arises. Customer service will be an important ...

TEKsystems

Service Desk Technician

Minneapolis, MN · On-site

$20 - $30/hr

Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

TEKsystems

Service Desk Technician

Minneapolis, MN

$20 - $30/hr

Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

TEKsystems

Service Desk Technician

Minneapolis, MN · On-site

$20 - $30/hr

Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

TEKsystems

Service Desk Technician

Minneapolis, MN

$20 - $30/hr

Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

TEKsystems

Service Desk Technician

Minneapolis, MN

$20 - $30/hr

Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Understand the various media sources that interface with the Service Desk * Champion, implement or ... Analytical and diagnostic skills Benefits Unisys offers an outstanding benefits package, featuring ...

City of Saint Paul

Business Analyst II

Saint Paul, MN · Hybrid

$73K - $102K/yr

In this role, you will help manage the team's help desk ticketing system, assist with General ... analyze and optimize core ERP system workflows Participate in the tracking and management of the ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Minnesota? For Entrylevel Help Desk Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Minnesota look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Entrylevel Help Desk Analyst jobs? Cities in Minnesota with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Analyst I

Help Desk Analyst I

Visium Resources, Inc.

MN

$20 - $27.25/hr

Contractor

Posted 5 days ago

Job description

Introduction
Visium Resources has been asked to identify qualified candidates for this Help Desk Analyst I position. This position is a contract opportunity and will be on-site in Clayton, NC. Only local candidates will be considered.


We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as the primary point of contact for IT support requests, assisting employees with everyday technology issues while delivering exceptional customer service.

The ideal candidate enjoys helping people, communicates professionally, and possesses strong troubleshooting skills for Microsoft desktop environments. In addition to technical support, this position will serve as the primary IT contact for escorting external vendors, consultants, and technology partners visiting the campus, ensuring a positive and professional experience.

This is an excellent opportunity for an entry-level IT professional looking to build experience in a corporate enterprise environment.

Key Responsibilities
  • Serve as the first point of contact for IT support requests via phone, email, ticketing system, and walk-up support.
  • Troubleshoot and resolve Microsoft Windows desktop and laptop issues.
  • Provide support for Microsoft Office applications including Outlook, Teams, Word, Excel, and PowerPoint.
  • Assist users with password resets, account access, and basic Active Directory requests.
  • Install, configure, and troubleshoot desktop computers, laptops, monitors, docking stations, printers, and peripherals.
  • Diagnose and resolve basic printer, wireless connectivity, and network connectivity issues.
  • Set up and deploy new computer equipment for employees.
  • Escalate complex technical issues to Level 2 or specialized support teams when necessary.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Maintain accurate inventory of assigned IT equipment.
  • Follow established IT procedures, service level agreements (SLAs), and security policies.
  • Provide professional, courteous, and timely customer service to all employees.
Partner & Visitor Support
  • Serve as the primary IT contact for visiting vendors, contractors, consultants, and technology partners.
  • Escort approved visitors throughout designated campus locations in accordance with company security and safety procedures.
  • Coordinate visitor access with internal departments.
  • Assist vendors with IT-related setup needs during onsite visits.
  • Represent the IT department professionally while maintaining a positive customer experience.

Qualified candidates would have the following:

Support of Microsoft Office 365 applications.
  • Familiarity with desktop hardware, printers, and peripheral devices.
  • Basic understanding of computer networking, including:
    • TCP/IP fundamentals
    • Wi-Fi connectivity
    • Network printers
    • VPN basics
  • Experience with ticketing systems is preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Ability to walk throughout a large campus while escorting visitors and supporting end users.
Preferred Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Outlook
  • Microsoft Teams
  • Active Directory (basic user administration)
  • Azure Active Directory (preferred)
  • Printer troubleshooting
  • Desktop imaging and deployment
  • Basic hardware repair
  • Mobile device support (iOS and Android)
  • Basic networking fundamentals
Soft Skills
We are looking for someone who is:
  • Friendly, approachable, and customer-focused
  • Professional and dependable
  • Patient when assisting non-technical users
  • Organized with strong attention to detail
  • Comfortable interacting with employees at all organizational levels
  • A strong team player with a positive attitude
  • Eager to learn and develop new technical skills
Physical Requirements
  • Ability to walk throughout a large campus during the workday.
  • Ability to lift and move computer equipment weighing up to 40 pounds.
  • Ability to work at a computer for extended periods.
  • Ability to occasionally bend, kneel, and install desktop equipment.

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company"s success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.