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Entrylevel Help Desk Analyst Jobs in Minnesota (NOW HIRING)

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$29 - $35/hr

Help Desk Analyst II Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the ...

Robert Half

Help Desk Analyst I

Eden Prairie, MN · On-site

$25 - $31/hr

We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Vomela

Service Desk Analyst I

Saint Paul, MN · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Service desk analyst receives and handles requests for on-site and remote service, following agreed ...

Vomela

Service Desk Analyst I

Saint Paul, MN · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Service desk analyst receives and handles requests for on-site and remote service, following agreed ...

Vomela

Service Desk Analyst I

Saint Paul, MN · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... Service desk analyst receives and handles requests for on-site and remote service, following agreed ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Participates in researching, analyzing, recommending, and deploying new technologies, hardware ...

MSP Hire, Inc.

Help Desk & Field Technician

Minneapolis, MN · On-site

$50K - $60K/yr

We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal ... We expect this role to be a step above an entry-level position and are looking for someone who can ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... better help to serve each of them when the need arises. Customer service will be an important ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... better help to serve each of them when the need arises. Customer service will be an important ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Minnesota

Entrylevel Help Desk Analyst information

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Minnesota? For Entrylevel Help Desk Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Minnesota look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Entrylevel Help Desk Analyst jobs? Cities in Minnesota with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst II

Scipi Companies

Saint Cloud, MN • On-site

$29 - $35/hr

Full-time

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

Job Title: Help Desk Analyst II
Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the role just for you!

Company Intro:
Scipi is the parent company to North Central, Sunburst Memorials and Parts Midwest. Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of Minnesota. Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 companies. Our Mission Statement is: We make a difference in the lives we touch.

This position will serve multiple location throughout central MN but will be officed at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple locations by resolving complex technical issues and serving as the primary escalation resource for our Help Desk Analyst I team. This position is ideal for someone who thrives on problem-solving, values collaboration, and is passionate about improving systems as well as the overall user experience!

This position has an hourly wage range of $29 - $35 per hour
This position is eligible for an annual, discretionary bonus

The position will remain open until filled with resume review ongoing

Essential Functions
  • Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues, determining root causes across systems, and managing the full incident lifecycle from intake through resolution and follow-up
  • Tier II Escalation Support: acts as a Tier II escalation resource, mentoring Tier I staff and providing guidance on technical troubleshooting and service procedures
  • Incident Documentation amp; Reporting: maintain accurate incident records and develop knowledge base documentation to support efficient issue resolution and knowledge sharing
  • Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement process improvements that enhance service quality and reduce incident volume
  • Systems amp; Hardware Support: install and configure hardware and software, support system upgrades, and collaborate with cross-functional IT teams to resolve complex technical issues
  • User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed
Top Benefits or Perks:
As a team member at Scipi, you’ll enjoy:
  • A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
  • Employer paid short-term and long-term disability coverage
  • Paid holidays and paid time off
  • A collaborative environment where we believe that laughter and fun bond us together
Knowledge, Skills, and Abilities:
  • Customer Service amp; Communication: deliver strong customer service with effective communication, maintaining composure under pressure while clearly translating technical concepts to non-technical users
  • Systems Troubleshooting amp; Analysis: independently diagnose and resolve complex technical issues across devices and systems while effectively managing competing priorities
  • Systems amp; Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise applications, and server administration, with working knowledge of NetSuite
  • Networking amp; Security Tools: utilize experience with networking infrastructure and security tools, including Ubiquiti systems and endpoint detection and response solutions
  • Automation amp; Scripting: Apply PowerShell and basic JavaScript skills to automate processes and improve system administration efficiency
  • Documentation amp; Team Support: maintain strong organizational and documentation practices while supporting team development through mentorship and guidance
Required Experience:
  • Associate’s Degree or specialized training in the IT field
  • Experience supporting enterprise environments, Active Directory, MS Intune, MS 365 Admin, ticketing systems, RMM, Mobile Device Management (MDM)
  • 2+ years of experience in technical support, help desk, or related IT role
  • Valid Driver’s License with good driving record
Preferred Experience:
  • Bachelor’s Degree in IT-related field
  • Familiarity with ITIL practices or formal service management frameworks
  • A foundational understanding of networking concepts is required, equivalent to CompTIA Network+ certification level
Working Conditions/Physical Requirements:
  • Primarily office-based work environment with prolonged periods of sitting and computer use
  • Frequent use of hands and fingers for typing, handling equipment, and operating controls
  • Occasional need to climb, stoop, bend, or reach above shoulder height
  • Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Occasional travel to company locations or events as needed
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

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