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Entrylevel Help Desk Analyst Jobs in Minnesota (NOW HIRING)

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Participates in researching, analyzing, recommending, and deploying new technologies, hardware ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... better help to serve each of them when the need arises. Customer service will be an important ...

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Understand the various media sources that interface with the Service Desk * Champion, implement or ... Analytical and diagnostic skills Benefits Unisys offers an outstanding benefits package, featuring ...

Merchants Bank

Mortgage Loan Processor I

Apple Valley, MN · On-site

$22.88 - $27.45/hr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Minnesota? For Entrylevel Help Desk Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Minnesota look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Entrylevel Help Desk Analyst jobs? Cities in Minnesota with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Service Desk Analyst 1

Service Desk Analyst 1

Netrio

Golden Valley, MN • Hybrid

$50K - $60K/yr

Full-time

Re-posted 10 days ago

Job description

Service Desk Analyst 1
FLSA Status:
Non-Exempt
Technical Services
Reports To:
Director of Service Desk

JOB SUMMARY
The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.
KEY RESPONSIBILITIES
  • Provide phone support for helpdesk calls.
  • Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
  • Collaborate with peers and technical staff to ensure first-call completion.
  • Consistently meet remote support response standards on a day-to-day basis.
  • Ensure customer satisfaction by confirming the resolution of each service request after completion.
  • Work with peers and technical staff to facilitate the transition of work to the appropriate team.
  • Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
  • Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
  • Deploy and maintain managed service offerings for client networks.
  • Proactively maintain client networks remotely, in accordance with documented standards.
KEY COMPETENCIES
Customer Focus
· Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
· Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
· Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
· Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
· Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
QUALIFICATIONS
Required:
  • Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
  • Ability to triage technical support calls in a call center environment.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
  • Ability to work quickly and accurately with strong attention to detail.
  • Ability to follow written procedures and document work thoroughly.
Preferred:
  • Experience in technical support or service request management in a remote support environment.
  • Familiarity with client network management and monitoring tools.
WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package
  • Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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