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Entrylevel Help Desk Analyst Jobs in Minnesota (NOW HIRING)

Merchants Bank

Mortgage Loan Processor I

Cannon Falls, MN · On-site

$39K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Apple Valley, MN · On-site

$41K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

La Crescent, MN · On-site

$36K - $49K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Red Wing, MN · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Rochester, MN · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Cottage Grove, MN · On-site

$41K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Saint Charles, MN · On-site

$36K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

Merchants Bank

Mortgage Loan Processor I

Hastings, MN · On-site

$40K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Process and analyze documents received for mortgage loans. Load and categorize documents into the ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Minnesota

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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Entrylevel Help Desk Analyst jobs near you

SOC Analyst I

HEARTLAND BUSINESS SYSTEMS LLC

Plymouth, MN

Full-time

Retirement, PTO

Posted 11 days ago

Heartland Business Systems rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

Description

The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.

Roles and Responsibilities/ Essential Functions:

  • Provides security event monitoring and analysis to identify critical cyber security events for clients.
  • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
  • Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an observed attack.
  • Document and escalate incidents (including event's history, status, and potential impact for further action), that may cause ongoing and immediate impact to the environment.
  • Notify clients of suspected cyber incidents and articulate the event's history, status, and potential impact of further action.
  • Work with customers to validate/resolve computer security incidents and vulnerability compliance.
  • Provides recommendations for system tuning and enhancements.
  • Create basic Analytic rules for automation for approval.
  • Provide basic support for SOC services including but not limited to Managed XDR, Managed EDR, Managed Security Awareness Training and Managed Vulnerability Scanning.
  • Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
  • Perform recurring customer status calls.
  • Draft Standard Operating Procedures (SOPs) as directed.
  • Participate in an after-hours on-call rotation.

Requirements

How to qualify:

  • 1+ years working in Information Technology Administration, help desk or other equivalent experience. 
  • Basic understanding of cybersecurity best practices. 
  • Associate of Applied Science (AAS) or equivalent experience 
  • Experience with security tools 
  • Microsoft SC-900 (Within 6 months of employment) 
  • Microsoft SC-300 (Within 1 year of employment) 
  • Maintain an outcome focused mindset 
  • Have strong prioritization skills 
  • Always be a team player 
  • Carry a professional attitude and respectful demeanor 

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers - we do it! We PRIDE ourselves on our Core Values of: 

Performance - HBS is driven to achieve exceptional results in all aspects of our business.

Respect - HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation - HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development - HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence - HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

  • Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) 
  • Growth Opportunities 
  • Community Involvement  
  • Personal Development 
  • Employee and Family Celebrations 
  • Green Initiatives 
  • Personal Time Off 
  • Work Life Balance 
  • Recognition and Awards 

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today! 

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans. 

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