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Work From Home Help Desk Jobs in Minnesota (NOW HIRING)

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · On-site +1

This is a remote, work from home position. Preferred candidates are located in Eastern Standard ... What We're Looking For Required * 5-6 years in a help desk, IT support, or SaaS/technical support ...

The Jernigan Agency

WORK FROM HOME

Minneapolis, MN · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help.

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Work From Home Help Desk information

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$13

$24

$38

How much do work from home help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for work from home help desk in Minnesota is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $28.27 per hour, depending on experience, location, and employer.

What is a work from home help desk?

Work from home help desk jobs involve providing technical support and assistance to customers or employees remotely, usually via phone, email, or chat. These roles typically require troubleshooting software or hardware issues, answering questions, and guiding users through solutions from a home office. Employers often look for candidates with good communication skills, basic IT knowledge, and the ability to work independently. Many companies provide training and necessary tools for remote help desk staff. These positions are popular for their flexibility and the ability to work from anywhere with a reliable internet connection.

How does a work from home help desk professional typically collaborate with other IT team members while working from home?

Remote Help Desk professionals often rely on digital collaboration tools such as chat platforms, ticketing systems, and video conferencing to stay connected with their IT colleagues. Regular virtual meetings and clear documentation are key to ensuring that support cases are tracked and escalated efficiently. Despite working independently, you'll frequently coordinate with network administrators, software specialists, and other team members to resolve complex issues and share updates. Effective communication and proactive follow-ups are essential for maintaining strong teamwork in a remote environment.

What are the key skills and qualifications needed to thrive as a work from home help desk professional, and why are they important?

To thrive as a Work From Home Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and often an associate's degree or relevant IT certifications such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and remote desktop software is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and build trust remotely. These skills ensure efficient issue resolution, high customer satisfaction, and seamless support in a virtual environment.

What is the difference between Work From Home Help Desk vs Technical Support Specialist?

AspectWork From Home Help DeskTechnical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Microsoft, Cisco, CompTIA Security+)
Work EnvironmentRemote, home-basedPrimarily remote, some on-site options
Industry UsageCustomer service, IT supportIT, software, hardware support
Job FocusTroubleshooting common issues, customer assistanceDiagnosing complex technical problems

Work From Home Help Desk roles typically require basic IT certifications and focus on customer service and troubleshooting common issues remotely. Technical Support Specialists often have advanced certifications and handle more complex technical problems, sometimes on-site. Both roles are essential in IT support, but they differ in complexity and certification requirements.

What are popular job titles related to Work From Home Help Desk jobs in Minnesota?

For Work From Home Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Work From Home Help Desk jobs in Minnesota look for?

The top searched job categories for Work From Home Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Work From Home Help Desk jobs?

Cities in Minnesota with the most Work From Home Help Desk job openings:

Work From Home Help Desk jobs near you
Infographic showing various Work From Home Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,552 per year, or $24.8 per hour.

Help Desk Specialist

Collaboration.Ai

Minneapolis, MN • On-site, Remote

Full-time

Posted 8 days ago

Job description

Who We Are
Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with organizations across the defense ecosystem, helping them navigate complex challenges and drive transformative change. To learn more about us, visit collaboration.ai.
Our product lineup:
  • NetworkOS: NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward.
  • CrowdVector: CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements.
About the Role
We're looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as it scales. You'll start hands-on: triaging and resolving 1st-level issues, routing what you can't fix to the right team, and building the self-service content that keeps repeat questions from piling up. This is a brand-new function at Collaboration.Ai, so you'll have real influence over how support is run as we grow it - the tools, the process, and the standards. Because much of our work touches government customers, this role also carries real responsibility for handling customer data and access carefully and securely.
This is a remote, work from home position. Preferred candidates are located in Eastern Standard Time.
What You'll Do
1st-Level Support
  • Provide 1st level support to end users of our software over the channels we agree on, mostly email.
  • Log, triage, and track issues in HubSpot, creating clear internal tickets so the right team picks them up quickly.
Ticketing, Tools & Workflow
  • Own day-to-day use of HubSpot for ticketing and customer email correspondence.
  • Create and track Jira tickets to hand off issues that need engineering, written clearly enough that engineering can act without a lot of back-and-forth.
  • Maintain our Confluence space as the source of truth for support process documentation.
Knowledge Base & Self-Service
  • Build and maintain self-service material for our help center: articles, FAQs, short how-to guides that cut repeat questions.
Cross-Functional Collaboration
  • Work with our product, engineering, and customer success teams to escalate what you can't resolve and feed back what customers keep asking about.
Security & Data Handling
  • Handle customer data and access carefully, following security and privacy practices appropriate to a government context.
Process & Function Building
  • Help define the support process itself as the function grows.
What We're Looking For
Required
  • 5-6 years in a help desk, IT support, or SaaS/technical support role.
  • U.S. citizenship required due to Federal Contract Requirements.
  • Familiarity with HubSpot (or a similar ticketing/CRM platform), Jira (or a similar engineering issue tracker), and Confluence (or a similar wiki/knowledge base tool).
  • Clear written and spoken English - able to explain a technical fix to a non-technical person without making them feel small.
  • Comfortable with ticketing systems and a habit of documenting as you go.
  • Based on the U.S. East Coast, able to work East Coast business hours.
  • Strong communication skills, adjusting tone to whoever you're helping.
  • Patience: repeat questions and frustrated users don't rattle you.
  • Problem-solving: you dig for the root cause instead of just closing the ticket.
  • Security awareness: you understand why careful handling of access and data matters, especially for government customers.
Preferred
  • Hands-on experience specifically with HubSpot Service Hub, Jira, or Confluence (rather than just equivalent tools).
  • Experience supporting software used by public-sector or government customers.
  • Familiarity with writing knowledge base or help center content.
What We Offer
  • The chance to shape a brand-new function from day one, with real influence over tools and process.
  • Work that matters. We build AI-powered solutions for defense, public sector, and regulated industries - SOC 2 and NIST compliance, FedRAMP readiness, and customers whose missions demand the most trustworthy software.
  • AI-native by default. We build with AI, not just for AI. Agentic coding tools (Claude Code/Codex/etc.), agent SDKs and harnesses, MCP servers, and Agent Skills standards are how we work daily. You'll push the boundaries of what AI tooling can do across the full stack.
  • Real ownership. High-autonomy culture. You'll own outcomes end-to-end - and your work will be seen, used, and valued.

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