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Remote It Help Desk Jobs in Minnesota (NOW HIRING)

Danaher

IT Project Manager - Remote

Chaska, MN · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Mortenson

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

Build cross-functional relationships with Service Desk, Field Technology, Data/AI, Application ... Experience supporting distributed operations and remote/field environments * Cloud certifications ...

Medtronic

Summer 2027 IT Internship

Minneapolis, MN · On-site +1

$15.75 - $21/hr

As an IT intern, you will have broad exposure to our global organizations and leadership teams ... Help us shape the future and engineer the extraordinary. Physical Job Requirements The physical ...

Medtronic

Summer 2027 IT Internship

Minneapolis, MN · On-site +1

$23.25 - $33.25/hr

As an IT intern, you will have broad exposure to our global organizations and leadership teams ... Help us shape the future and engineer the extraordinary. Physical Job Requirements The physical ...

Huntington

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$70.25 - $90.75/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

legence

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

Lancesoft

IT Project Manager

MN · On-site +1

$75.75 - $109.84/hr

Remote with a heavy preference on local Position Summary We are seeking an experienced Technical ... Experience managing enterprise technology portfolios or strategic transformation initiatives.

legence

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

legence

Temporary IT Project Manager

Minneapolis, MN · Remote

$102K - $121K/yr

Minneapolis, MN, Remote w/ travel Compensation: $100k-$125k, depending on experience. Position ... We are seeking a highly skilled and experienced Temporary IT Project Manager to join our dynamic ...

AA2IT

Helo Desk Support

Minneapolis, MN · Remote

$21 - $28.25/hr

Helping them with the initial login and then having them open an active browser. Assisting with a remote connection so the technician can connect and assist with the full setup of the PC. Good ...

AA2IT

Helo Desk Support

Minneapolis, MN · Remote

$21 - $28.25/hr

Helping them with the initial login and then having them open an active browser. Assisting with a remote connection so the technician can connect and assist with the full setup of the PC. Good ...

MiniMed

IT Project Lead

Brooklyn Park, MN · On-site +1

$100K - $110K/yr

We anticipate the application window for this opening will close on - 31 Aug 2026 IT Project Lead ... They share in the success they help create. We offer a wide range of benefits, resources, and ...

MiniMed

IT Project Lead

Brooklyn Park, MN · On-site +1

$100K - $110K/yr

We anticipate the application window for this opening will close on - 31 Aug 2026 IT Project Lead ... They share in the success they help create. We offer a wide range of benefits, resources, and ...

Horizontal Talent

Sr. IT Analyst

Saint Paul, MN · On-site +1

$89K - $117K/yr

Join a dynamic team supporting global and local workflow solutions that improve Design Operations and help drive consistent, high-quality processes. This remote Sr. IT Analyst role offers the ...

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Remote It Help Desk information

See Minnesota salary details

$12

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$33

How much do remote it help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote it help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the most commonly searched types of It Help Desk jobs in Minnesota?

The most popular types of It Help Desk jobs in Minnesota are:

What are popular job titles related to Remote It Help Desk jobs in Minnesota?

For Remote It Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Minnesota look for?

The top searched job categories for Remote It Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote It Help Desk jobs?

Cities in Minnesota with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Copier Support Desk Technician

Marco Technologies LLC

Minnetonka, MN • Remote

$19.10 - $27.70/hr

Full-time

Re-posted 7 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

The Copier Support Desk Technician I is responsible for providing quality services and solutions to our clients while
maintaining a high level of client satisfaction. You will provide first level remote technical support for copiers, printers,
multifunction devices, and related software and solutions, using technical skills to troubleshoot and resolve service issues
while ensuring a high level of customer satisfaction.
ESSENTIAL FUNCTIONS:

  • Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
  • Assist with remote installation, configuration, and software updates of copiers and related equipment.
  • Collaborate with onsite service technicians and escalate issues to higher level techs as needed.
  • Maintain detailed records of support interactions, solutions, and outcomes.
  • Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
  • Deliver exceptional customer service and ensure client satisfaction throughout the support process.
  • Communicate with customers in a prompt and accurate manner via phone and email.
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include
    time entry.
  • Attend required company and department meetings.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High school diploma and two years of relevant experience; or equivalent combination of education and experience.
  • Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred.

REQUIRED SKILLS:

  • Proficiency with business collaboration tools including MS Office suite, Outlook, and company specific applications.
  • Solid technical troubleshooting and problem-solving skills.
  • Knowledge of copier and printer functionality, components, and common issues.
  • Familiarity with various copier brands and models.
  • Excellent communication skills for providing clear instructions and guidance remotely.
  • Strong customer service abilities and telephone skills.
  • Ability to work independently and manage time effectively.
  • Basic understanding of network protocols and configurations.
  • Ability to work in a fast-paced, client-oriented team.
  • Ability to meet standards of productivity, accountability, documentation, and customer service

Pay Range:$19.10 - $27.70 hourly

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