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Desk Support Jobs in Minnesota (NOW HIRING)

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical ...

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Trissential is hiring a Service Desk Support Analyst to join our client's team and provide exceptional technical support to end users. This is a fantastic opportunity to build your IT career, gain ...

Integres, LLC

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst * Client: Metropolitan Council (Met Council) * Solicitation Number: MNSITE-3828 * Location: Remote (Minnesota preferred; occasional planned onsite meetings) * Interview:

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to all Tactile employees and is responsible for providing resolutions through expert problem identification ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to all Tactile employees and is responsible for providing resolutions through expert problem identification ...

The Evolvers Group

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Ability to deliver high-quality, customer-focused technical support. * Ability to manage multiple priorities and meet deadlines in a dynamic environment. * Ability to adapt to evolving technologies ...

Virtelligence

Service Desk Support Analyst

Saint Paul, MN

$20.75 - $28.25/hr

Provide timely and consistent IT phone-based user support * Maintain high-quality end-user experience * Meet real-time service objectives (RSOs) * Ensure proper documentation and escalation of ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to employees and is responsible for providing resolutions through expert problem identification, analysis and ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Description Service Desk Analysts will provide customer service and technical support to employees and is responsible for providing resolutions through expert problem identification, analysis and ...

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All JobsDesk Support JobsDesk Support Jobs in Minnesota

Desk Support information

See Minnesota salary details

$12

$22

$33

How much do desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desk support in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Minnesota? For Desk Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Minnesota look for? The top searched job categories for Desk Support jobs in Minnesota are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Help Desk Support

Collabera

Columbia Heights, MN

$20.25 - $27.50/hr

Contractor

Re-posted 17 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

Job Description

Position Details:

Title: Help Desk Support

Duration: 6 month (may extend)

Location: Columbia Heights, MN


Responsibilites:

Perform diagnostics on PC hardware failures and resolve any problems with software applications

Work closely with Helpdesk Support Technicians on support of our remote employees

Assist in inventory of our hardware supplies

Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards

Maintain service levels while minimizing end user downtime with prompt response and turnaround


Additional Information

To apply:

Please contact Monil Narayan at (973)-929-3861

Apply