ZipRecruiter

Log In

1

It Support Help Desk Jobs in Minnesota (NOW HIRING)

Nextten Stauer, LLC

IT Help Desk Associate

Burnsville, MN · On-site

$50K - $60K/yr

Position Summary The IT Help Desk Associate provides first-level technical support to employees and users, helping resolve hardware, software, network, account, and application-related issues. This ...

New

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Plymouth, MN

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Purpose Brands

Manager, Help Desk

Woodbury, MN · On-site

$84 - $108/hr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Robert Half

Help Desk/Desktop Support Analyst

Saint Paul, MN · On-site

$19.79 - $22.91/hr

I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at ... What makes the role different is that the person will also have the opportunity to help build the ...

New

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues ... Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement ...

Revel Staffing

IT Manager

Minneapolis, MN · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

next page

Showing results 1-20

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Minnesota

It Support Help Desk information

See Minnesota salary details

$12

$22

$33

How much do it support help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it support help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Minnesota?

For It Support Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Minnesota look for?

The top searched job categories for It Support Help Desk jobs in Minnesota are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

IT Help Desk Associate

Nextten Stauer, LLC

Burnsville, MN • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Position Summary

The IT Help Desk Associate provides first-level technical support to employees and users, helping resolve hardware, software, network, account, and application-related issues. This role serves as a primary point of contact for IT support requests and ensures issues are documented, resolved efficiently, and escalated when necessary.

Responsibilities

In the role of IT Help Desk Associate, we will count on you to:

  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Provide hardware support, printer, and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
  • Perform other duties as needed
  • Employee equipment and accounts onboarding and offboarding

Requirements

  • Help desk experience (Preferred)
  • Windows: 2 years (Preferred)
  • US work authorization
  • Associate degree in Computer Science/MIS-related area or equivalent work experience
  • 2 years of experience in technical support of PC, networks and servers preferred
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Experience in systems operations and maintenance
  • Advanced knowledge of Active Directory in depth understanding Knowledge of group policies
  • Good analytical and problem-solving abilities
  • Experience with devices like Dell workstations, Laptops, docking stations and peripheral equipment.
  • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
  • Experience supporting remote access technologies such as Cisco AnyConnect
  • Excellent knowledge of Office 365 Admin and Exchange centers, Azure, and Teams

Benefits/Company Perks:

  • Health, Vision and Dental coverage
  • Flexible Schedules
  • A+ rating with the Better Business Bureau.
  • Company Paid Basic Life Coverage
  • Matching 401k Plan
  • Disability Plans
  • Paid Holidays & Paid Time Off (PTO)
  • Discounted Products
  • Fun work environment and many more fun company perks!

Stauer does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status in accordance with EEO.