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It Support Help Desk Jobs in Minnesota (NOW HIRING)

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Plymouth, MN

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues ... Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement ...

Revel Staffing

IT Manager

Minneapolis, MN

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

TEKsystems

It Support Specialist

Eden Prairie, MN · On-site

$28 - $32/hr

Role Breakdown • 50% Help Desk / End User Support • 50% Systems Administration & Infrastructure ... Assist with IT security initiatives • Participate in IT projects and technology upgrades ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ... IT support desk, we'd love to connect with you.At Allstar Services, we're redefining the home ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Minnesota

It Support Help Desk information

See Minnesota salary details

$12

$22

$33

How much do it support help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it support help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Minnesota?

For It Support Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Minnesota look for?

The top searched job categories for It Support Help Desk jobs in Minnesota are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

IT Help Desk

BC Tech Pro

Plymouth, MN • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Company Description
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
  • This is a full-time, onsite position.
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $23.00 per hour

Responsibilities:
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Qualifications
Education and Experience:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information
All your information will be kept confidential according to EEO guidelines.
This position is open to all US Citizens age 18 or older.

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