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It Support Help Desk Jobs in Minnesota (NOW HIRING)

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...

Revel Staffing

IT Manager

Minneapolis, MN

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Robert Half

Help Desk/Desktop Support Analyst

Saint Paul, MN · On-site

$19.79 - $22.91/hr

I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at ... What makes the role different is that the person will also have the opportunity to help build the ...

Quali Tech LLC

IT Support Specialist

Chaska, MN · On-site

What You Bring * One to three years of IT support, help desk, desktop support, or field support experience. Manufacturing or warehouse experience is helpful but not required. * Practical ...

Posted today

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ... IT support desk, we'd love to connect with you.At Allstar Services, we're redefining the home ...

Minnesota Wild

Information Technology Manager

Saint Paul, MN · On-site

$96K - $117K/yr

The Manager, Information Technology oversees day-to-day technical support operations, ensuring timely issue resolution, hands-on troubleshooting, and consistent Help Desk performance for all end ...

AEG

Information Technology Manager

Saint Paul, MN · On-site

$95K - $117K/yr

The Manager, Information Technology oversees day-to-day technical support operations, ensuring timely issue resolution, hands-on troubleshooting, and consistent Help Desk performance for all end ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Minnesota

It Support Help Desk information

See Minnesota salary details

$12

$22

$33

How much do it support help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it support help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Minnesota?

For It Support Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Minnesota look for?

The top searched job categories for It Support Help Desk jobs in Minnesota are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

IT Service Desk Lead

Pipestone, MN • On-site

Pipestone (Emp Serv LLC)
See more jobs at Pipestone (Emp Serv LLC)external

Full-time

Re-posted yesterday

Job description

IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do

Lead, coach, and develop Help Desk team members
Manage ticket queues, workload distribution, and service quality
Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
Collaborate with infrastructure, security, and application teams to resolve challenging issues
Improve IT support processes, documentation, and knowledge base resources
Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
Deliver outstanding support and communication to employees across the organization

What We're Looking For

3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
Previous leadership, supervisory, or team management experience within IT support
Strong customer service mindset and problem-solving skills
Experience with ticketing/IT service management platforms
Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook

Preferred Qualifications

Experience leading a Help Desk, Service Desk, or Desktop Support team
Knowledge of endpoint management, device imaging, software deployment, and user provisioning

Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!

#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow

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