ZipRecruiter

Log In

1

It Support Help Desk Jobs in Minnesota (NOW HIRING)

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75/hr

... IT systems. The position also focuses on maintaining strong client relationships through clear ... Key ResponsibilitiesHelp Desk Services Manager Provide Help Desk management and operational support ...

New

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

Robert Half

Help Desk/Desktop Support Analyst

Saint Paul, MN · On-site

$19.79 - $22.91/hr

I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at ... What makes the role different is that the person will also have the opportunity to help build the ...

Revel Staffing

IT Manager

Minneapolis, MN · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

Quali Tech LLC

IT Support Specialist

Chaska, MN · On-site

$55K - $70K/yr

What You Bring * One to three years of IT support, help desk, desktop support, or field support experience. Manufacturing or warehouse experience is helpful but not required. * Practical ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$84 - $140/hr

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

New

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

Centrav Inc.

IT Support Specialist

Burnsville, MN · On-site

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... Help Desk Technician to provide technical support and assistance to end users. In this role, you ... Associate degree in Information Technology or related field preferred. · 1-2 years of experience ...

next page

Showing results 1-20

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Minnesota

It Support Help Desk information

See Minnesota salary details

$12

$22

$33

How much do it support help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it support help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Minnesota?

For It Support Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Minnesota look for?

The top searched job categories for It Support Help Desk jobs in Minnesota are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Information Technology Help Desk Manager

Jdinet

Grand Rapids, MN • On-site

$55 - $75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Manage JDInet's Help Desk operations and oversee ticket management, field service scheduling, and issue resolution.

  • Diagnose and resolve Level 1 and Level 2 support issues across user environments, including Windows endpoints, Microsoft 365, and client IT systems.

  • Support and maintain client IT environments such as Microsoft 365 tenants, endpoint devices, and basic networking components.

Job description

Information Technology Help Desk Manager

Information Technology / Managed Services

About the Role

This role is responsible for managing JDInet's Help Desk operations while providing responsive technical support to clients and internal users. The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments, and client IT systems. The position also focuses on maintaining strong client relationships through clear communication, proactive system monitoring, and collaboration with the technical team to ensure efficient, reliable service delivery.

Requirements Key Responsibilities Help Desk Services Manager

Provide Help Desk management and operational support to users across the JDInet service area including local users in the Grand Rapids and remote users in the Minneapolis area

Ownership and operational responsibility of the Help Desk environment and related client environments

Provide coordination and scheduling services for all field staff in the organization

Maintain clear, professional communication with employees and clients throughout issue resolution

Escalate complex or high-risk issues appropriately to appropriate technical resources

Technical Troubleshooting & Resolution

Diagnose and resolve Level 1/2 support issues across user environments with minimal oversight

Manage and prioritize assigned service tickets independently

Troubleshoot and resolve issues across:

  • Various service provider back end and customer facing systems
  • Windows endpoints and user environments
  • Microsoft 365 (user management, email, permissions, basic administration)
  • Common business applications and systems

Take ownership of issues through full resolution, not just initial response

Apply structured problem-solving and root cause thinking where appropriate

Systems Maintenance & Administration

Support and maintain client IT environments including:

  • Microsoft 365 tenants
  • Endpoint devices and configurations
  • Basic networking components

Perform routine maintenance, updates, and system checks

Utilize RMM and monitoring tools to proactively identify and address issues

Client Interaction & Relationship Support

Build strong working relationships through reliable and consistent service

Communicate technical issues in a clear, user-friendly manner

Identify potential improvements or risks within client environments and communicate internally

Team Collaboration & Process Adherence

Work within JDInet helpdesk structure while maintaining ownership of assigned work

Coordinate with the IT Operations Manager and other technical resources as needed

Follow established processes for ticketing, documentation, and service delivery

Participate in ongoing training and cross-training on systems and tools

Qualifications

4–7+ years of experience in IT support or MSP environments

Help Desk supervision and/or related systems management

Strong troubleshooting skills across Windows-based systems and user environments

Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)

Ability to independently manage workload and prioritize tasks effectively

Proven ability to resolve technical issues without step-by-step guidance

Strong communication and customer service skills

Preferred Skills

Experience with partner account management, subscription provider platforms, and billing processes to align technical and management platforms

Experience in a Managed Service Provider (MSP) environment

Familiarity with PSA tools (e.g., Autotask or similar)

Experience with RMM tools and endpoint management platforms

Basic networking knowledge (routing, switching, troubleshooting)

Experience with backup, security, and monitoring solutions

CompTIA Certifications of various levels are helpful but not required

Autotask and Quickbooks experience helpful but also not required

Pay range and compensation package

Competitive salary range of $55-$75k aligned with a strong Level 1/2 MSP technician role and related additional experiences

Reflective of experience, independence, and technical capability

PTO, 401k, bonus, full benefits package available

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

Requirements added by the job poster
  • 2+ years of work experience with 2nd Line IT Support
  • 3+ years of work experience with Help Desk Support
  • 4+ years of experience in Information Technology
  • 4+ years of work experience with Windows
About the Company

JDInet is a managed IT services provider supporting small to mid-sized businesses with reliable, responsive technical solutions. The company focuses on maintaining stable environments, resolving issues quickly, and building long-term client relationships through consistent service delivery. The team operates with a high level of accountability and ownership, emphasizing practical problem-solving and operational efficiency.

#J-18808-Ljbffr

Apply