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Remote Sap Help Desk Support Jobs in Minnesota (NOW HIRING)

Pentair

Senior SAP Analyst - EWM

Golden Valley, MN · Remote

$82K - $152K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

Pentair

Senior SAP Analyst - EWM

Minneapolis, MN · Remote

$82K - $152K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

Pentair

Senior SAP Analyst - EWM

Golden Valley, MN · Remote

$82K - $152K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

ALINE GREETINGS LLC

Remote Support Specialist

Edina, MN · On-site +1

$25 - $38/hr

Help from a distance We are a growing organization looking for a Remote Help Services Specialist to join our team to provide solid administrative and customer service support for our day to day ...

New

FLS CONNECT LLC

Political Account Manager

Oakdale, MN · On-site +1

Saint Paul, MN or Remote About FLS Connect FLS Connect is a premier strategic communications firm ... Provide occasional support to internal teams, including mail production, QA, and help desk.

Lumen Technologies

Account Manager II- Desk Based Sales

MN · Remote

$50K - $67K/yr

  • Medical

  • Life

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready ... Engage internal resources and support personnel to provide an exceptional customer experience.

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All JobsSap Help Desk Support JobsRemote Sap Help Desk Support JobsRemote Sap Help Desk Support Jobs in Minnesota

Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

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For Remote Sap Help Desk Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Sap Help Desk Support jobs in Minnesota look for?

The top searched job categories for Remote Sap Help Desk Support jobs in Minnesota are:

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Cities in Minnesota with the most Remote Sap Help Desk Support job openings:

Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Service Desk Support Analyst

National Marrow Donor Program

Minneapolis, MN • On-site, Remote

$21.50 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description


POSITION SUMMARY:
This position is responsible for providing technology support and troubleshooting for NMDP supplied hardware and software. This role includes recording and tracking incoming incidents to the NMDP Service Desk, problem solving, escalating unsolved issues, and keeping customers informed of recovery and fulfillment progress. This role performs daily systems administration and end user account provisioning and is a primary representative of the Information Technology Department to NMDP network partners and business colleagues.
This role is a fully remote, work from home opportunity with a preference for MN based candidates.
ACCOUNTABILITIES:
Service Support:
  • Provides single point of contact for issues and services requests from NMDP Network Partners and business colleagues.
  • Responds to telephone, voicemail, and online requests/issues in accordance with documented service levels and following documented processes.
  • Records and tracks incoming incidents and requests to the NMDP Service Desk.
  • Serves as ticket owner throughout the life cycle of issues/requests; keeping customers informed of progress.
  • Coordinates the escalation of issues to 2nd level support teams, as necessary.
  • Troubleshoots and provides services for customer's hardware and software problems and support requests. Restoring normal service operation as quickly as possible to minimize the impact on business operations.

Operational Support:
  • Provision accounts, assign group memberships, resets pins and passwords for NMDP applications.
  • Creates and delivers user and account credentials to network business partners for new applications and services.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS:
Knowledge of:
  • Advanced user level knowledge with Windows 10/11 or MacOS.
  • Intermediate experience with MS Office and other business productivity software.
  • Understanding of users account management and directory services with Active Directory.

Ability to:
  • Manage multiple, rapidly changing priorities.
  • Demonstrate strong interpersonal communication and organizational skills.
  • Demonstrate success in working independently and as a member of a team.
  • Exhibit strong analytical and creative problem-solving skills.
  • Demonstrate excellent customer service skills.
  • Must exemplify our NMDP Standards

Education and/or Experience:
  • Bachelor's degree in computer science, Management Information Systems or related field, or associate degree in information systems or related field and two years of related work experience.
  • Upon evaluation, a bachelor's degree in another field and a minimum of one year of related work experience, or associate degree in another field and a minimum of three years of experience. Four years of related work experience may be substituted for degree requirements.
    PREFERRED QUALIFICATIONS:
  • One or more years of experience in a position that required customer service support of Windows workstations in a business environment.
  • Demonstrated experience installing, configuring, backing up and supporting Windows workstations.
  • Experience troubleshooting or upgrading various PC components such as RAM, drivers, and BIOS.

About the Team
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

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