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Remote Google It Help Desk Jobs in Minnesota (NOW HIRING)

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · On-site +1

This is a remote, work from home position. Preferred candidates are located in Eastern Standard ... What We're Looking For Required * 5-6 years in a help desk, IT support, or SaaS/technical support ...

New

Huntington

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$70.25 - $90.75/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform. * Strong ...

Huntington

Enterprise Architect (IT)

Minnetonka, MN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform. * Strong ...

Huntington

Application Architect (IT)

Minnetonka, MN · On-site +1

$70K - $140K/yr

Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform. * Experience ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Minneapolis, MN · On-site +1

Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform. * Experience ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

MiniMed

IT Project Lead

Brooklyn Park, MN · On-site +1

$100K - $110K/yr

We anticipate the application window for this opening will close on - 31 Aug 2026 IT Project Lead ... They share in the success they help create. We offer a wide range of benefits, resources, and ...

MiniMed

IT Project Lead

Brooklyn Park, MN · On-site +1

$100K - $110K/yr

We anticipate the application window for this opening will close on - 31 Aug 2026 IT Project Lead ... They share in the success they help create. We offer a wide range of benefits, resources, and ...

Horizontal Talent

Sr IT Business Analyst

Fridley, MN · On-site +1

$88K - $118K/yr

We're looking for a Sr IT Business Analyst to support a hybrid role in Minneapolis/Fridley, MN, where you'll help shape business solutions by turning needs into clear, actionable requirements. This ...

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All JobsGoogle It Help Desk JobsRemote Google It Help Desk JobsRemote Google It Help Desk Jobs in Minnesota

Remote Google It Help Desk information

What is a remote Google IT help desk?

A Remote Google IT Help Desk is a support service that provides technical assistance to users, primarily with Google products and general IT issues, from a remote location. Professionals in this role help troubleshoot problems, guide users through software installations, and resolve connectivity or account issues via phone, email, or chat. This job often supports both internal company staff and external customers, ensuring smooth operation of IT systems without the need for in-person support.

What does a remote Google IT help desk professional do?

As a Remote Google IT Help Desk professional, you'll frequently collaborate with both your IT team and end-users through digital channels such as email, chat, video conferencing, and ticketing systems. Effective communication is key, as you'll troubleshoot technical issues, provide guidance, and escalate complex problems when needed. You'll often participate in virtual meetings to discuss recurring issues or share updates, and you may also document solutions in shared knowledge bases for team-wide benefit. This collaborative approach ensures timely and effective support for users while fostering a supportive remote work environment.

What skills and qualifications are needed to thrive as a remote Google IT help desk professional?

To thrive as a Remote Google IT Help Desk professional, you need a solid understanding of computer hardware, networking, troubleshooting, and customer support, often supported by a certification like the Google IT Support Professional Certificate. Familiarity with remote desktop tools, ticketing systems, and Google Workspace (formerly G Suite) is typically required. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build trust with users remotely. These skills and qualities are essential for efficiently resolving IT issues and ensuring seamless technology operations for distributed teams.

What is the difference between Remote Google It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Google It Help DeskRemote Microsoft Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+Microsoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, tech support for Google products and servicesRemote, support for Microsoft Windows, Office, and Azure
Industry UsageTech companies, educational institutions, enterprise supportBusiness, enterprise, and corporate IT support

The Remote Google It Help Desk primarily focuses on supporting Google products and services, requiring certifications like the Google IT Support Professional Certificate. In contrast, the Remote Microsoft Support Specialist handles issues related to Microsoft technologies, often requiring Microsoft certifications. Both roles are remote, involve technical troubleshooting, and are common in IT support environments. The main difference lies in the specific platforms and certifications involved, catering to different employer needs and client bases.

What are popular job titles related to Remote Google It Help Desk jobs in Minnesota?

For Remote Google It Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Google It Help Desk jobs in Minnesota look for?

The top searched job categories for Remote Google It Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Google It Help Desk jobs?

Cities in Minnesota with the most Remote Google It Help Desk job openings:

Remote Google It Help Desk jobs near you
Infographic showing various Remote Google It Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 100% Remote job distribution.

Help Desk Specialist

Collaboration.Ai

Minneapolis, MN • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Who We Are
Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with organizations across the defense ecosystem, helping them navigate complex challenges and drive transformative change. To learn more about us, visit collaboration.ai.
Our product lineup:
  • NetworkOS: NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward.
  • CrowdVector: CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements.
About the Role
We're looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as it scales. You'll start hands-on: triaging and resolving 1st-level issues, routing what you can't fix to the right team, and building the self-service content that keeps repeat questions from piling up. This is a brand-new function at Collaboration.Ai, so you'll have real influence over how support is run as we grow it - the tools, the process, and the standards. Because much of our work touches government customers, this role also carries real responsibility for handling customer data and access carefully and securely.
This is a remote, work from home position. Preferred candidates are located in Eastern Standard Time.
What You'll Do
1st-Level Support
  • Provide 1st level support to end users of our software over the channels we agree on, mostly email.
  • Log, triage, and track issues in HubSpot, creating clear internal tickets so the right team picks them up quickly.
Ticketing, Tools & Workflow
  • Own day-to-day use of HubSpot for ticketing and customer email correspondence.
  • Create and track Jira tickets to hand off issues that need engineering, written clearly enough that engineering can act without a lot of back-and-forth.
  • Maintain our Confluence space as the source of truth for support process documentation.
Knowledge Base & Self-Service
  • Build and maintain self-service material for our help center: articles, FAQs, short how-to guides that cut repeat questions.
Cross-Functional Collaboration
  • Work with our product, engineering, and customer success teams to escalate what you can't resolve and feed back what customers keep asking about.
Security & Data Handling
  • Handle customer data and access carefully, following security and privacy practices appropriate to a government context.
Process & Function Building
  • Help define the support process itself as the function grows.
What We're Looking For
Required
  • 5-6 years in a help desk, IT support, or SaaS/technical support role.
  • U.S. citizenship required due to Federal Contract Requirements.
  • Familiarity with HubSpot (or a similar ticketing/CRM platform), Jira (or a similar engineering issue tracker), and Confluence (or a similar wiki/knowledge base tool).
  • Clear written and spoken English - able to explain a technical fix to a non-technical person without making them feel small.
  • Comfortable with ticketing systems and a habit of documenting as you go.
  • Based on the U.S. East Coast, able to work East Coast business hours.
  • Strong communication skills, adjusting tone to whoever you're helping.
  • Patience: repeat questions and frustrated users don't rattle you.
  • Problem-solving: you dig for the root cause instead of just closing the ticket.
  • Security awareness: you understand why careful handling of access and data matters, especially for government customers.
Preferred
  • Hands-on experience specifically with HubSpot Service Hub, Jira, or Confluence (rather than just equivalent tools).
  • Experience supporting software used by public-sector or government customers.
  • Familiarity with writing knowledge base or help center content.
What We Offer
  • The chance to shape a brand-new function from day one, with real influence over tools and process.
  • Work that matters. We build AI-powered solutions for defense, public sector, and regulated industries - SOC 2 and NIST compliance, FedRAMP readiness, and customers whose missions demand the most trustworthy software.
  • AI-native by default. We build with AI, not just for AI. Agentic coding tools (Claude Code/Codex/etc.), agent SDKs and harnesses, MCP servers, and Agent Skills standards are how we work daily. You'll push the boundaries of what AI tooling can do across the full stack.
  • Real ownership. High-autonomy culture. You'll own outcomes end-to-end - and your work will be seen, used, and valued.

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