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It Support Help Desk Jobs (NOW HIRING)

Bethel Farms

IT Help Desk Technician

Arcadia, FL

Description Bethel Farms is seeking an IT Help Desk Technician to support the day-to-day technology needs of our team across multiple locations. This role will serve as the first line of support for ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$22.25 - $30.50/hr

Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.

Courser

IT Support Services II-Help Desk

Dekalb, IL · On-site

$50K - $60K/yr

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

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All JobsIt Support Help Desk Jobs

It Support Help Desk information

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$12

$23

$33

How much do it support help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

More about It Support Help Desk jobs
What cities are hiring for It Support Help Desk jobs? Cities with the most It Support Help Desk job openings:
What states have the most It Support Help Desk jobs? States with the most job openings for It Support Help Desk jobs include:
What job categories do people searching It Support Help Desk jobs look for? The top searched job categories for It Support Help Desk jobs are:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 90% Full Time, 1% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Security Support Analyst / Help Desk Support Specialist

FutureSoft Consulting Inc

Harrisburg, PA

Contractor

Posted 7 days ago

Job description

Job Summary

We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information security support, help desk support, Microsoft 365, Windows desktop/server support, incident management, vulnerability management, network monitoring, Splunk, and Tenable.

The selected candidate will support both the IT Security Team and Help Desk Team by resolving technical support tickets, assisting with security incidents, reviewing security logs, supporting vulnerability tracking, and helping ensure compliance with internal technology policies and security standards.

This position requires strong troubleshooting skills, excellent communication, attention to detail, and the ability to work independently in a hybrid work environment.

Key Responsibilities

Provide day-to-day help desk and technical support for users, workstations, systems, and enterprise applications.

Respond to, update, and resolve support tickets using an incident tracking or ticketing system.

Support information security operations, including incident documentation, vulnerability tracking, and security monitoring.

Review and interpret security logs, alerts, reports, and network monitoring data.

Assist with incident reporting, escalation, follow-up, and documentation.

Support vulnerability management activities using tools such as Tenable.

Monitor and analyze security and system activity using tools such as Splunk.

Support Microsoft Windows desktop, workstation, and server operating systems.

Provide support for Microsoft 365 / Office 365 applications and user issues.

Assist with network and computer security testing tools.

Document technical issues, security incidents, remediation steps, and support procedures.

Collaborate with Help Desk, Security, Infrastructure, and Network teams to troubleshoot and resolve issues.

Ensure all support activities follow company policies, security standards, and compliance requirements.

Escalate complex IT or cybersecurity issues to the appropriate technical teams.

Required Qualifications

Minimum 2 years of Information Security Support experience.

Minimum 2 years of Help Desk, Desktop Support, or Technical Support experience.

Experience supporting Microsoft Windows workstations and servers.

Experience with Microsoft 365 / Office 365.

Experience using incident reporting systems, ticketing systems, or help desk tools.

Experience with network security tools, computer security testing tools, or vulnerability scanning tools.

Ability to read and interpret security logs, reports, alerts, and monitoring dashboards.

Experience with Tenable and Splunk.

Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field; or current IT certifications.

Preferred Qualifications

Experience in a hybrid IT Support and Cybersecurity Support role.

Knowledge of cybersecurity best practices, incident response, vulnerability management, and security monitoring.

Experience with Active Directory, Windows Administration, endpoint support, and network troubleshooting.

Familiarity with SOC support, SIEM tools, endpoint security, patching, and compliance documentation.

Strong analytical, troubleshooting, and problem-solving skills.

Strong written and verbal communication skills.

Ability to work independently and manage multiple priorities.

Strong documentation skills and attention to detail.

Desired Certifications

CompTIA Security+

CompTIA Network+

CompTIA A+

Microsoft 365 Certifications

Microsoft Azure Certifications

Associate-Level Cybersecurity Certifications

Other IT Support or Security Certifications

Work Arrangement

Hybrid position requiring onsite work at least 2 days per week. Candidates must be able to work onsite as required and support a professional enterprise IT environment.

Ideal Candidate Profile

The ideal candidate has a strong mix of Help Desk Support and Cybersecurity Support experience.

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