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It Support Help Desk Jobs (NOW HIRING)

NexTech Solutions

IT Support Specialist

Franklin, TN · On-site

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer ... Stay current on emerging technologies, security practices, and IT support trends. Required Skills ...

Room & Board

IT Support Manager

Golden Valley, MN · On-site

$85K - $120K/yr

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

Clearwater Analytics

IT Support Specialist

Boise, ID · On-site

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and ... experience in IT support, help desk, or a related role (internships and coursework count!

RE Darling

IT Desktop Support Technician

Tucson, AZ · On-site

IT Desktop Support Technician This position will require access to ITAR and/or EAR controlled ... End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... IT support services Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook Supporting enterprise production ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

K2 Staffing, LLC

IT Help Desk Support - Level I

Nassau, NY · On-site

$55K - $65K/yr

New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

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It Support Help Desk information

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How much do it support help desk jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for it support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT support help desk professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What does an IT help desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Is helpdesk a good entry level IT job?

Helpdesk positions in IT support are commonly considered good entry-level jobs because they require basic technical skills, customer service abilities, and knowledge of common operating systems and troubleshooting tools. These roles provide foundational experience in IT, often leading to more advanced positions with certifications like CompTIA A+ or Network+.

What jobs pay 4000 a week without a degree?

In IT support help desk roles, earning $4,000 a week typically requires advanced experience, certifications like CompTIA A+ or Network+, and a high level of expertise. Such high earnings are uncommon without specialized skills, certifications, or managerial responsibilities, and most roles pay less than this amount weekly.
More about It Support Help Desk jobs
What cities are hiring for It Support Help Desk jobs? Cities with the most It Support Help Desk job openings:
What states have the most It Support Help Desk jobs? States with the most job openings for It Support Help Desk jobs include:
What job categories do people searching It Support Help Desk jobs look for? The top searched job categories for It Support Help Desk jobs are:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 2% Part Time, 1% Temporary, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Support Specialist

IT Support Specialist

NexTech Solutions

Franklin, TN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview

A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team. This is an excellent opportunity for an early-career IT professional who enjoys hands-on support, thrives in a fast-paced environment, and is eager to grow their technical skills over time.

This role offers exposure to a broad range of technologies and business operations. The ideal candidate is someone who enjoys solving problems, building relationships across the organization, and continuously learning new technologies. Success in this position requires a strong customer-service mindset, adaptability, and a willingness to take ownership of challenges as they arise.

Responsibilities

Provide day-to-day technical support for employees across the organization.

Configure, deploy, and support desktops, laptops, mobile devices, and related hardware.

Assist with workstation setup, software installation, and end-user onboarding.

Troubleshoot hardware, software, network, and connectivity issues.

Support server and network infrastructure through installation, monitoring, maintenance, and troubleshooting activities.

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service.

Monitor system performance and identify opportunities for improvement.

Assist with software updates, hardware upgrades, and technology refresh initiatives.

Create and maintain technical documentation, procedures, and support materials.

Train end users on software, systems, and technology best practices.

Stay current on emerging technologies, security practices, and IT support trends.

Required Skills

Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

12 years of experience in IT support, help desk, desktop support, or a similar technical role.

Strong troubleshooting and problem-solving abilities.

Experience supporting Windows-based environments.

Working knowledge of Microsoft 365, Active Directory, Exchange, SharePoint, and cloud-based technologies.

Understanding of networking fundamentals, system administration, and endpoint support.

Ability to communicate technical concepts clearly to non-technical users.

Strong organizational skills and attention to detail.

Excellent interpersonal and customer service skills.

Self-motivated with a desire to learn and grow within the IT field.

Preferred Qualifications

Experience with Windows Server environments.

Exposure to virtualization technologies and virtual desktop environments.

Basic scripting knowledge, including PowerShell or SQL.

Experience supporting ERP, EDI, backup, or disaster recovery systems.

Familiarity with database administration and system security best practices.

Experience documenting processes and tracking system performance metrics.

How to Apply

If you are looking for an opportunity to expand your technical skill set, work alongside an experienced IT team, and contribute to a growing organization, we encourage you to apply. Submit your resume for confidential consideration. Qualified candidates will be contacted directly to discuss the position and next steps.

Apply