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It Support Help Desk Jobs in Wisconsin (NOW HIRING)

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk TechnicianJob Summary: Provide first-line technical support to Summit Golf Brands ... Serve as the first point of contact for all IT support requests submitted via phone, email, or ...

Robert Half

IT Support Manager

Middleton, WI · On-site

$40 - $47/hr

Proven experience managing a Service Desk, Help Desk, Desktop Support, or IT Support team. * Experience taking an existing support organization and restructuring or significantly improving it.

New

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users. Key Job Responsibilities: HELP DESK AND WORKSTATION MANAGEMENT * Provide high-quality ...

MPE-Inc

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

Job Summary: The IT Support & Systems Technician provides hands‑on technical support across ... Respond to help desk tickets and on‑site production‑floor issues in a timely and professional ...

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It Support Help Desk information

See Wisconsin salary details

$12

$23

$34

How much do it support help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it support help desk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Wisconsin? For It Support Help Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Wisconsin look for? The top searched job categories for It Support Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for It Support Help Desk jobs? Cities in Wisconsin with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

IT Help Desk Support

Fincantieri Marine Group

Marinette, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice , constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.
Domestic travel may be required.
Essential Functions
  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

Requirements
Required Skills
  • Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
  • Experience working within an IT ticketing system (ServiceNow preferred)
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
  • Two Years of IT Help Desk or IT Support Services environment experience preferred
  • Have or are willing to obtain A+ certification

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
  • Social Connection: Collaborate, communicate, and value diversity and inclusion.

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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