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Tier 3 Help Desk Support Jobs in Wisconsin (NOW HIRING)

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for tier 3 help desk support in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What are popular job titles related to Tier 3 Help Desk Support jobs in Wisconsin?

For Tier 3 Help Desk Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Tier 3 Help Desk Support jobs in Wisconsin look for?

The top searched job categories for Tier 3 Help Desk Support jobs in Wisconsin are:

Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Printer Technician/Help Desk Support

Racine, WI • On-site

Managed Staffing
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Managed Staffingexternal

$23 - $25/hr

Contractor

Re-posted 14 days ago

Job description

Job Title: IT Help Desk Support & Printer Technician (Print Support Specialist I)


Work Site Address: 3801 Spring Street, Racine, WI 53405
Work Type: W-2 Contract | Onsite
Schedule: Monday to Friday | 8:00 AM – 5:00 PM | 1-hour lunch
Hours/Week: 40
Travel Required: Yes (up to 30%) between hospital campuses and clinics using personal vehicle
 

Position Overview:

Ricoh is seeking a customer-service-focused IT Help Desk Support & Printer Technician to support the daily operations of printer and device support at Ascension hospital campuses. This is a field-based role requiring regular travel between multiple sites within Racine, WI, and frequent walking within large hospital environments.

The ideal candidate is a self-starter with excellent customer service skills, hands-on printer troubleshooting ability, and knowledge of device support tools and HP-certified equipment.

Key Responsibilities:

  • Provide daily support for site-specific network and workstation printers.

  • Serve as the first responder for minor printer issues (e.g., paper jams, toner replacement).

  • Deliver toner and printer supplies using a flat cart or dolly as needed.

  • Conduct printer assessments and basic troubleshooting after training.

  • Respond promptly and professionally to customer support requests; escalate when necessary.

  • Maintain inventory of onsite hardware, hot swap units, and consumables.

  • Log service calls, maintenance activities, and meter reads using TRAC Solution.

  • Keep the customer informed throughout the service process.

  • Coordinate with the Printer Fleet Manager or Integrated Account Manager regarding fleet performance.

  • Assist with printer procurement when needed.

Qualifications:

  • High School Diploma or equivalent required.

  • HP Certifications – REQUIRED.

  • Valid Driver’s License and reliable personal vehicle – REQUIRED (travel reimbursed as per company policy).

  • Experience in IT Help Desk Support or Technical Printer Support is preferred.

  • Strong working knowledge of networked printers, common troubleshooting tools, and ticketing platforms.

  • Ability to lift up to 20 lbs. and walk extensively throughout the day.

  • Excellent documentation and communication skills.

Preferred Experience:

  • Previous support experience in healthcare or large-scale enterprise environments.

  • Familiarity with printer fleet tools and databases.

  • Experience using TRAC Solution or similar service management software.

  • Understanding of printer connectivity (USB, Ethernet, wireless) and minor hardware repair.