ZipRecruiter

Log In

1

Tier 3 Help Desk Support Jobs (NOW HIRING)

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

MSM Technology LLC

Help Desk Lead

Washington, DC

$105K - $115K/yr

Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission ... Help Desk, Desktop Support, and Systems Administrators. This individual will perform system ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

... Tier 3 technical support for escalated service tickets. · Maintain documentation for system ... Preferred Qualifications · 3-5 years of experience in a IT Help Desk Support. · Proficient in ...

New Hope

IT Help Desk Support

Rock Hill, SC · On-site

$22/hr

... Tier 2/Tier 3 technical support for escalated service tickets. • Maintain documentation for system configurations, procedures, and troubleshooting steps. • Collaborate with networking and ...

next page

Showing results 1-20

People also search for

All JobsTier 3 Help Desk Support Jobs

Tier 3 Help Desk Support information

See salary details

$12

$23

$33

How much do tier 3 help desk support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support job?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the tiers of help desk support?

Help desk support is typically organized into three tiers: Tier 1 handles basic customer issues and initial troubleshooting, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced support often provided by senior technicians or engineers who resolve the most difficult issues. For a Tier 3 Help Desk Support role, strong technical skills, knowledge of troubleshooting tools, and experience with escalation processes are essential.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level project managers, or certain freelance professionals with in-demand skills. These positions often require extensive experience, certifications, or expertise in fields like finance, technology, or consulting, and may involve contract or freelance work with high hourly rates. Such roles are less common and usually involve significant responsibility or specialized knowledge.

What is Tier 1, tier 2, and tier 3 support?

Tier 1 support in a help desk role involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Tier 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics or specialized tools. Tier 3 support consists of expert-level technicians or engineers who resolve the most difficult issues, often involving advanced troubleshooting, system modifications, or collaboration with product developers.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What job makes $10,000 a month without a degree?

A Tier 3 Help Desk Support role typically does not pay $10,000 a month without specialized experience or certifications. High-paying jobs without degrees often include roles like sales managers, real estate brokers, or certain tech sales positions, but these usually require relevant skills, experience, or licensing. Most technical support roles pay well but generally do not reach that level of income without significant expertise or advancement.
More about Tier 3 Help Desk Support jobs
What cities are hiring for Tier 3 Help Desk Support jobs? Cities with the most Tier 3 Help Desk Support job openings:
What states have the most Tier 3 Help Desk Support jobs? States with the most job openings for Tier 3 Help Desk Support jobs include:
What job categories do people searching Tier 3 Help Desk Support jobs look for? The top searched job categories for Tier 3 Help Desk Support jobs are:
Tier 3 Help Desk Support jobs near you
Application Support / Tier 3 Help Desk Analyst

Application Support / Tier 3 Help Desk Analyst

TCG, Inc.

Washington, DC • On-site

$85K - $105K/yr

Full-time

Medical, Retirement

Posted 6 days ago

Job description

You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We are seeking an Application Support / Tier 3 Help Desk Analyst, to join our project team supporting a Federal agency. This role will require onsite equipment pick, the ideal candidate will live within commuting distance of Washington, DC.

US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.

RESPONSIBILITIES:

  • Develop a deep expertise in a complex business application in order to provide expert, off-script application troubleshooting to complex (i.e. Tier 3) help requests.
  • Handle basic (i.e. Tier 1) and intermediary (i.e. Tier 2) help requests from end users.
  • Interface with high-level government officials and application users to resolve and address their help requests with the utmost professionalism.
  • Proactively analyze and reproduce issues encountered by users for presentation to the Federal program manager and development team.
  • Create detailed write-ups and analysis of potential issues for the development team and product owner when tickets are escalated to the application development team.
  • Work with the application development team to help them understand trouble requests
  • Support the project/client in developing, writing, and maintaining both technical and procedural documentation.
  • Support the project/client in developing self-help and other troubleshooting reference materials based on common basic (Tier 1) and intermediary (Tier 2) help requests.
  • Support the project/client in delivering high quality webinars and training sessions.
  • Support the project/client in analyzing support ticket trends and common issues.
  • Provide professional support to facilitate front-end application administration and operations tasks, such as: bulk provisioning users, merging accounts, deactivating accounts, configuring groups, and running reports.
  • Be highly independent and motivated to systematically improve the quality of service provided by the Help Desk by defining and implementing procedures and policies.

REQUIRED SKILLS:

  • Minimum 5 years of experience in Help Desk, Analyst, Operations, Customer Success, or other application support roles.
  • Experience with a help desk management system/ticketing system, with Jira Service Management strongly preferred.
  • Understanding of the basic principles of customer service and support.
  • Comfortable collaborating with clients and team members to define needs.
  • Demonstrates a history of learning extremely complex applications proactively
  • Independent problem-solving skills, strong analytical abilities, creativity and a customer service-orientated personality
  • Exceptional interactive skills (verbal & written)
  • A "can-do" attitude that is proactive and solutions oriented
  • Initiative and the ability to work with minimal supervision
  • Demonstrates an ability to prioritize and organize efforts in a fast-paced environment

EDUCATION:

  • Bachelor's Degree (or equivalent) Experience may be substituted in absence of a degree.

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2025 The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. In the Washington Post Top Workplace survey, our CEO was ranked best by TCG employees' votes among all midsize companies.

Try us ... we'll make you happy.

Salary Range: $85,00-$105,000


Job Posted by ApplicantPro