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Tier 3 Help Desk Support Jobs (NOW HIRING)

Dine Development Corporation

Help Desk Manager

The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. Tier 2: 3-5 years of experience in the ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier 2: 3-5 years of experience in the ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$67K - $76K/yr

Experience: 3 - 5 Years * Active Secret Clearance. * Experience providing Tier 1 help desk or service desk support in an enterprise IT environment is required. * Must be able to perform functions ...

American Systems

Service Desk Tier 1 Support

Mclean, VA · On-site

$67K - $76K/yr

Experience: 3 - 5 Years * Active Secret Clearance. * Experience providing Tier 1 help desk or service desk support in an enterprise IT environment is required. * Must be able to perform functions ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$120K - $160K/yr

Description SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission ... Help Desk, Desktop Support, and Systems Administrators. This individual will perform system ...

SNI Technology

Help Desk Support Lead

Woodland Park, CO · On-site

$70K - $75K/yr

HELP DESK SUPPORT LEAD The Help Desk Support Lead will be the escalation point supporting the ... Troubleshoot Tier III computer hardware and software problems for end users. * Work on special ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$20.25 - $27.25/hr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is Tier 3 tech support?

Tier 3 Help Desk Support is the highest level of technical support, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2 support. These technicians often have advanced technical knowledge, may work with specialized tools, and collaborate with product developers or engineers to resolve persistent or intricate problems.

What is a Tier 3 Help Desk Support job?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include skilled trades such as electricians, plumbers, or HVAC technicians, especially with experience and certifications. High-paying roles in sales, real estate, or certain tech support positions like Tier 3 Help Desk Support may also reach this income level with experience, certifications, and overtime. Success in these roles typically depends on skills, performance, and sometimes licensing or certifications rather than formal degrees.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support refer to levels of technical assistance in help desk roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. In a Tier 3 Help Desk Support role, technical expertise, problem-solving skills, and familiarity with advanced tools are essential for resolving complex issues that Tier 1 and Tier 2 cannot fix.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What is a Tier 3 help desk job description?

A Tier 3 Help Desk Support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. They diagnose and troubleshoot advanced hardware, software, and network problems, often working with vendors or specialized teams, and may require advanced certifications or in-depth technical knowledge. This role typically involves providing expert-level support and documentation for escalated issues within an IT support environment.
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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

Dine Development Corporation

Remote

Other

Posted 22 days ago

Job description

Job Summary:
The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues, defect management, and optimal operational uptime. This role includes managing help desk staff, maintaining performance metrics, and ensuring compliance with Air Force Lifecycle Management Center (AFLCMC) OKRs.
Job Duties and Responsibilities:
*This position is contingent based upon contract award*
  • Lead and manage Tier II and Tier III Help Desk operations in accordance with government-approved procedures.
  • Supervise functional analysts, developers, and DBAs supporting application troubleshooting, defect resolution, and data correction scripts.
  • Oversee ticket management, escalation procedures, and defect/bug tracking in approved repositories.
  • Collect and analyze Help Desk metrics (response time, mean time to repair, call abandonment rates) and report monthly.
  • Ensure compliance with AFLCMC/GB4 OKRs and adjust workload priorities to meet timeliness objectives.
  • Participate in root cause analyses for recurring issues and recommend process improvements.
  • Coordinate after-hours support for urgent Tier III issues as required.
  • Maintain and update user-facing documentation, knowledge bases, and SOPs.

Job Requirements (Education/Skills/Experience):
  • Active Secret clearance required.
  • Must have IAT-II certification.
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 5+ years in IT help desk/support roles, with at least 2 years in a leadership capacity.
  • Experience in DoD environments, Service Desk tools, and ITIL practices.
  • Strong knowledge of defect tracking and reporting in Agile software environments.
  • Excellent communication and customer service skills.

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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