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Tier 3 Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Responsibilities : • Deliver Tier 1 support for desktops, laptops, and peripherals • ... Required : • 1-3 years of technical support experience • CompTIA A+ or equivalent • Knowledge ...

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

More about Tier 3 Help Desk Support jobs
What cities are hiring for Tier 3 Help Desk Support jobs? Cities with the most Tier 3 Help Desk Support job openings:
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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support - Tier I / II

Crestwood Behavioral Health

Stockton, CA • On-site

$21 - $28.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Crestwood Behavioral Health rating

7.6

Company rating: 7.6 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

188th of 887 rated healthcare providers

Job description

Job Title: Help Desk Support Tier I / II

Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group. 

This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.

Qualifications: 

  • Associate's degree and/or certificate required in Information Systems or related field (Tier II)
  • Minimum of 4 years' experience in IT Help Desk operations.
  • Must have a working concept and knowledge of managing and maintaining a Windows environment.
  • Experience with ManageEngine, Service Desk tools, or other similar help desk software.
  • UNIX experience is desired.

Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:

  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • Vacation
  • Mental Health Days
  • Paid Sick Leave
  • Sick Leave Buy Back
  • 401(k) Retirement
  • Scholarship Program
  • Qualifying Supervision for BBS Associates
  • Competitive Pay
  • Paid Holidays
  • Service Awards
  • Jury Duty Pay

What Crestwood Behavioral Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crestwood Behavioral Health

Sourced by ZipRecruiter

Crestwood Behavioral Health, Inc., based in Sacramento, CA, US, is a recognized leader in the field of Behavioral Health. The company’s main offering includes a broad spectrum of services for adults with mental health needs, including campus-based services, day treatment programs, and community integration services. Established more than 50 years ago, Crestwood has a rich history grounded in a relentless pursuit of optimism, bravery, and an unwavering commitment to creating recovery-focused programs that uphold the rights and dignity of individuals living with mental health issues. Their mission is to provide a continuum of services that empower individuals living with mental health issues to realize recovery.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

Year founded

1968

Social media

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