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Tier 3 Help Desk Support Jobs in Silver Spring, MD

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier 2: 3-5 years of experience in the ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. Tier 2: 3-5 years of experience in the ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

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All JobsTier 3 Help Desk Support JobsTier 3 Help Desk Support Jobs in Silver Spring, MD

Tier 3 Help Desk Support information

See Silver Spring, MD salary details

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tier 3 help desk support in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What are popular job titles related to Tier 3 Help Desk Support jobs in Silver Spring, MD? For Tier 3 Help Desk Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Tier 3 Help Desk Support jobs in Silver Spring, MD look for? The top searched job categories for Tier 3 Help Desk Support jobs in Silver Spring, MD are:
Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Tier 1, 2 and 3 Help Desk Support

Ábaco Strategy

Fairfax, VA • On-site

$21 - $28.50/hr

Full-time

Re-posted 17 days ago

Job description

Company Description
Ábaco Strategy is a certified Virginia Minority-Owned and Woman-Owned for-profit business, based out of Leesburg, Virginia's HUBZone.
We specialize in Process Improvement, IT Service Management, CMMI, PMBOK®, Program/Project Management, IT Governance, Risk Management and Compliance (GRC).
We partner with our commercial and government customers to assess their organizational capabilities and help them improve the process, quality and performance of their organizations.
Ábaco's experienced personnel is certified in ITIL v3, ISO 9001, ISO 20000-1, ISO/IEC 27001, CMMI v1.3 and other relevant continual improvement models.
Our consultants have proven experience implementing continuous improvement frameworks that enhance organizational maturity and process capabilities.
Job Description
General Information
Location: Fort Belvoir
Industry: Information Technology
Required degree: 4 year degree
Minimum Requirements:
• An active Top Secret Clearance w/ SCI is required.
• A Security+ OR CASP certification is required.
• Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is "highly desirable."
• Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment.
• Tier 2: 3-5 years of experience in the aforementioned.
• Tier 3: 6+ years of experience in the aforementioned.
• Demonstrated experience in interacting with senior analysts and engineers to identify and resolve core problems.
• Knowledge of various desktop and notebook applications including Windows 7. MS Office 2007/2010, Adobe Pro, WebEx, and Remedy ticketing system
• Experience in providing remote technical assistance
• Customer-centric and able to handle requests in a timely manner
• Excellent oral/written communications skills
• Willingness to work in a collaborative team-oriented environment
Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.
As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit http://map.sba.gov/hubzone/maps/ .
Thank you for considering us for employment.
For more information about us please visit: www.AbacoStrategy.com
Qualifications
IT Help Desk, IT Support
Additional Information
An active Top Secret Clearance w/ SCI is required.
A Security+ OR CASP certification is required.

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