Mclean, VA · Remote
$25/hr
Job Title: Senior Help Desk Technician Location: Remote (Must adhere to Eastern Time Zone work ... work nights and weekends as needed Ability to understand the current state of ATMs to fully ...
New
Mclean, VA · Remote
$25/hr
Job Title: Senior Help Desk Technician Location: Remote (Must adhere to Eastern Time Zone work ... work nights and weekends as needed Ability to understand the current state of ATMs to fully ...
New
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Quick apply
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Quick apply
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... HDI Desktop Support Technician certification. * Experience with AirWatch/Workspace ONE MDM
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... HDI Desktop Support Technician certification. * Experience with AirWatch/Workspace ONE MDM
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Quick apply
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Washington, DC · On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Arlington, VA · On-site +1
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management ...
Arlington, VA · On-site +1
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management ...
Bowie, MD · Remote
Provide remote and on-site technical support as required * Create and maintain technical documentation, knowledge base articles, and procedures * Train and mentor junior help desk and IT support ...
Quick apply
Bowie, MD · Remote
Provide remote and on-site technical support as required * Create and maintain technical documentation, knowledge base articles, and procedures * Train and mentor junior help desk and IT support ...
Vienna, VA · Remote
$20 - $25/hr
Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...
Quick apply
Vienna, VA · Remote
$20 - $25/hr
Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Provide onsite and remote technical support to headquarters, field offices, and remote personnel ...
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Provide onsite and remote technical support to headquarters, field offices, and remote personnel ...
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
Quick apply
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
$13.17 - $15.16
2% of jobs
$15.16 - $17.15
6% of jobs
$17.15 - $19.13
12% of jobs
$19.69 is the 25th percentile. Wages below this are outliers.
$19.13 - $21.12
17% of jobs
The median wage is $22.71 / hr.
$21.12 - $23.11
16% of jobs
$23.11 - $25.10
16% of jobs
$26.09 is the 75th percentile. Wages above this are outliers.
$25.10 - $27.09
12% of jobs
$27.09 - $29.07
7% of jobs
$29.07 - $31.06
6% of jobs
$31.06 - $33.05
3% of jobs
$33.05 - $35.04
2% of jobs
$13
$23
$35
$25/hr
Other
Posted 3 days ago
New
Job Description Job Title: Senior Help Desk Technician Location: Remote (Must adhere to Eastern Time Zone work hours) Shift: 3:00 PM to 12:00 AM EST, Saturdays and Sundays required (2 weekdays off) Duration: 3 months + Possibility of extension Pay Rate: $25/HR (W2 Only) Job/Role Description: This role supports the high-availability of our client's production fleet of ATMs by providing technical support to ATM Field Service Technicians. This position will provide technical phone support for service technicians, as well as process control and management to drive first-time resolution and sustainable ATM performance in a 24x7x365 high availability environment. Through established ATM processes, this position will troubleshoot issues and failures related to hardware, software, services, and network.
This position will ensure high quality service delivery through responsiveness to incidents, adherence to service levels, and effective liaison between internal teams, vendor account managers, and other vendor personnel to resolve escalated customer issues. Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site Act as a liaison between internal team members, Vendor Account Managers, and other vendor personnel to help resolve escalated customer issues Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements Handle internal/external reports and status updates Follow up on open escalations to ensure smooth handling and accurate closure Troubleshoot ATM software related issues and understand the current state of ATMs to fully diagnose problems for resolution Provide efficient productivity and superior quality service while working in a fast-paced environment Ability to work multiple systems simultaneously Required Qualifications Associates Degree in a Computer Science or Technology discipline; OR Technical Certification in Microsoft, Cisco, Unix/Linux Technologies, ITIL Foundations, CompTIA; OR equivalent work experience (at least 1 year in similar role) required Must possess good interpersonal skills and able to work well with end users Excellent written and oral communication skills Able to handle confidential matters judiciously Good time management skills and ability to prioritize Must be able to work nights and weekends as needed Ability to understand the current state of ATMs to fully diagnose problems for resolution Ability to troubleshoot ATM software related issues Ability to work multiple systems simultaneously Proven analytical and problem-solving abilities Strong interpersonal, written, and oral communication skills Ability to prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Strong organizational skills Keen attention to detail Strong customer service orientation
Sourced by ZipRecruiter
201 - 500 Employees
Sparta, NJ, US
2008
