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Epic Help Desk Remote Jobs in Silver Spring, MD (NOW HIRING)

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

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All JobsEpic Help Desk JobsEpic Help Desk Remote JobsEpic Help Desk Remote Jobs in Silver Spring, MD

Epic Help Desk Remote information

See Silver Spring, MD salary details

$14

$24

$37

How much do epic help desk remote jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for epic help desk remote in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Silver Spring, MD? The most popular types of Epic Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to Epic Help Desk Remote jobs in Silver Spring, MD? For Epic Help Desk Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Silver Spring, MD look for? The top searched job categories for Epic Help Desk Remote jobs in Silver Spring, MD are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,798 per year, or $24.9 per hour.

Tier 1 Help Desk - Remote

Hire Evolution Consulting

Washington, DC • Remote

$18/hr

Full-time

Re-posted 17 days ago

Job description

Location: Fully Remote
Equipment Pickup Requirement: Must be able to travel to Orlando, FL or Ashburn VA to pick up equipment
Schedule: Rotating 24/7 shifts including nights, weekends, and holidays
Clearance Requirement: Must successfully pass a background investigation
Employment Type: Full-Time

Bilingual: Spanish/English preferred

Position Overview

We are seeking a customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. This role is ideal for someone with strong communication skills, a technical support background, and the ability to remain calm and professional in a fast-paced environment.

This is a fully remote opportunity supporting users across a 24/7 operation. Candidates must be flexible with rotating schedules and comfortable handling inbound support requests through multiple communication channels.

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance and general support

  • Handle incoming support requests through phone, chat, email, and ticketing systems

  • Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms

  • Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system

  • Escalate unresolved or complex issues to higher-level support teams when appropriate

  • Provide timely updates and follow-up communication to users regarding ticket status and resolution progress

  • Deliver professional customer service while managing multiple requests in a fast-paced environment

  • Support users with application access, navigation issues, and general technical guidance

Qualifications

  • High school diploma or equivalent required

  • Minimum 1 year of Help Desk, call center, customer support, or technical support experience

  • Working knowledge of:

    • Windows operating systems

    • Microsoft Office products

    • Web-based applications and remote support tools

  • Strong verbal and written communication skills

  • Excellent customer service and problem-solving abilities

  • Ability to multitask and work efficiently in a high-volume support environment

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience using ServiceNow or similar ticketing systems

  • CompTIA A+ or similar technical certifications

  • Experience supporting enterprise or government-related environments

  • Previous call center or technical customer support experience

  • Familiarity with trade, logistics, or compliance-related support environments is a plus

Additional Information

  • Fully remote position

  • Equipment pickup required in Orlando, FL or Ashburn VA

  • Rotating 24/7 support environment

  • Opportunity to grow within a collaborative technical support team