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Epic Help Desk Remote Jobs in Silver Spring, MD (NOW HIRING)

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Vienna, VA · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Vienna, VA · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$23 - $31/hr

Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID ... The Remote Support Technician provides technical assistance to users from a remote location ...

Deloitte

Epic Denials Manager

Mclean, VA · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Baltimore, MD · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Washington, DC · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Rosslyn, VA · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for epic help desk remote in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Silver Spring, MD?

The most popular types of Epic Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Epic Help Desk Remote jobs in Silver Spring, MD?

For Epic Help Desk Remote jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Silver Spring, MD look for?

The top searched job categories for Epic Help Desk Remote jobs in Silver Spring, MD are:

Infographic showing various Epic Help Desk Remote job openings in Silver Spring, MD as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,798 per year, or $24.9 per hour.

Service Desk Coordinator

Merrifield, VA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Job Title: Service Desk Coordinator Location: Virginia, VA Type: Contract Work Model: Hybrid – onsite and remote

Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound interactions, and emails • Leverage resources to resolve technical issues timely • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities • Escalate requests outside of your scope when necessary • Attend weekly staff/mentor meetings • Remain cognizant of adherence to help promote business unit success • Adhere to ETS practices, policies, and procedures • Perform other related duties as assigned or appropriate

Requirements • Knowledge and understanding of the information technology field • Basic skill troubleshooting and resolving technical problems • Exposure to enterprise systems and IT terminology • Exposure to solving routine or standard administrative, operational, or system problems and issues • Effective verbal and written communication skills • Ability to leverage finesse/soft skills when interacting with end users • Basic organizational, planning, and time management skills • Ability to handle multiple tasks simultaneously with a high degree of accuracy • Ability to work independently and in a team environment • Desired - 3+ years of Tier 1 support and capabilities or similar • Desired - Call Center or front-line customer support experience • Desired - Knowledge of client operations, policies, and procedures • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced environment • Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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