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Epic Help Desk Remote Jobs in Silver Spring, MD (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking, troubleshooting and resolving IT incidents and service requests * Fulfilling requests and resolving ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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Epic Help Desk Remote information

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$14

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$37

How much do epic help desk remote jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for epic help desk remote in Silver Spring, MD is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.84 per hour, depending on experience, location, and employer.

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Silver Spring, MD? The most popular types of Epic Help Desk jobs in Silver Spring, MD are:
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What job categories do people searching Epic Help Desk Remote jobs in Silver Spring, MD look for? The top searched job categories for Epic Help Desk Remote jobs in Silver Spring, MD are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,798 per year, or $24.9 per hour.

Helpdesk Technician Tier I/II (Federal/State Experience Required)

22nd Century Technologies

Washington, DC • Remote

$22.75 - $30.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Technical Support Technician level 1 & 2 Work Arrangement: Onsite Location: Washington, DC 20515 Position type: Contract long term Experience Required: Five (5) years of advanced-level experience with Windows, macOS, iOS, and Android operating systems. Five (5) years of Active Directory user and account administration. Five (5) years of experience supporting Microsoft Windows and Office 365 applications. Three (3) years of experience supporting clients using remote access software. Three (3) years of experience supporting remote connectivity (VPN). Ability to lift up to 50 pounds of equipment as needed for on-site hardware support. Tier 3 contractors shall also have advanced PowerShell and Power BI skills. More than One (1) year minimum experience supporting: macOS Remote access tools (e.g., Cisco AnyConnect) VPN and secure remote connectivity (RSA SecurID experience preferred) #J-18808-Ljbffr

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