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Epic Help Desk Remote Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved. Salary- Up to $70,000/annually Required Skills

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenship because of federal regulations and the sensitive nature of the work involved. Salary- Up to $70,000/annually Required Skills

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

Salary: $70,000/annually Help Desk SpecialistI Job Location- Remote Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved. Salary- Up to $70,000 ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

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Epic Help Desk Remote information

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$35

How much do epic help desk remote jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
More about Epic Help Desk Remote jobs
What cities are hiring for Epic Help Desk Remote jobs? Cities with the most Epic Help Desk Remote job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk Remote jobs? States with the most job openings for Epic Help Desk Remote jobs include:
What job categories do people searching Epic Help Desk Remote jobs look for? The top searched job categories for Epic Help Desk Remote jobs are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Epic Help Desk Support

Futran Tech Solutions Pvt. Ltd.

Remote

$21 - $28.75/hr

Full-time

Re-posted 29 days ago

Job description

Job Description:
EPIC Help Desk
Remote
Open to working an 8 am- 8pm CT shift
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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