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Epic Help Desk Remote Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

BES Systemhaus

Help Desk Technician

South Bend, IN · On-site +1

$19.75 - $26.50/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery organization, serving as a primary escalation point for complex support tickets across healthcare, ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Horizon3.ai

Manager, Global Help Desk

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

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Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Manager, Yardi Help Desk (Remote-US)

Welltower, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Job description

WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Manager, Yardi Help Desk is an experienced and collaborative team leader responsible for managing day-to-day help desk operations supporting the Yardi Senior Housing product suite. This role will lead a team that provides support, troubleshooting, and issue resolution for internal and external stakeholders.
The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced support environment. This individual will help ensure timely resolution of support tickets, consistent service quality, clear communication, and continuous improvement of help desk processes. The Manager, Yardi Help Desk will partner with cross-functional teams to resolve issues, identify recurring support trends, and improve overall user experience.
KEY RESPONSIBILITIES
  • Manage daily operations of the help desk function supporting users of the Yardi Senior Housing product suite
  • Supervise help desk agents and support staff, including coaching, training, workload management, and performance feedback
  • Ensure support tickets are addressed in a timely, accurate, and customer-focused manner
  • Monitor ticket queues, service levels, user satisfaction, and issue resolution trends
  • Assist with the development and tracking of help desk KPIs and operational metrics
  • Review ticket data to identify recurring issues, training needs, and opportunities for process improvement
  • Support the creation and maintenance of standard workflows, documentation, and knowledge base materials
  • Partner with internal teams to escalate and resolve complex support issues
  • Help ensure staffing levels and team skills align with support demand
  • Foster a culture of accountability, continuous learning, and customer-centric service
  • Provide regular updates to leadership on help desk performance, common issues, and improvement opportunities
  • Assist with implementation of process improvements, automation opportunities, and system enhancements
  • Support change management efforts related to Yardi Help Desk processes, tools, and stakeholder communications
  • Identify risks or roadblocks that may impact support delivery and work with leadership to resolve them

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
  • Strong understanding of help desk operations, support workflows, and ticket management
  • Ability to manage team workload, prioritize issues, and support multiple stakeholders
  • Strong interpersonal, communication, and conflict-resolution skills
  • Ability to document processes, create support materials, and report on operational performance
  • Comfortable working with cross-functional teams to resolve technical and operational issues
  • Customer-service mindset with the ability to balance urgency, accuracy, and professionalism
  • Familiarity with process improvement practices; exposure to agile or project management concepts is a plus

Experience:
  • At least 4 years of experience in help desk, IT support, customer service operations, or related support roles
  • At least 2 years of experience leading, supervising, or mentoring support professionals
  • Experience with help desk platforms, ticketing systems, or customer relationship management tools such as JIRA, ServiceNow, Zendesk, or similar systems
  • Experience troubleshooting SaaS platforms, cloud-based systems, web applications, or business software
  • Experience managing escalations and coordinating with technical teams to resolve complex issues
  • Experience with the Yardi Senior product suite is preferred
  • Experience in senior housing, healthcare real estate, property management technology, or related industries is a plus

Education:
  • Bachelor's degree in information technology, business administration, or related field
  • Relevant certifications (ITIL, Help Desk Management) are a plus
  • Agile, Six Sigma, or PMP certification strongly preferred

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
  • Competitive Base Salary + Annual Bonus

  • Generous Paid Time Off and Holidays

  • Employee Stock Purchase Program - purchase shares at a 15% discount

  • Employer-matching 401(k) Program + Profit Sharing Program

  • Student Debt Program - we'll contribute up to $10,000 towards your student loans!

  • Tuition Assistance Program

  • Comprehensive and progressive Medical/Dental/Vision options

  • Professional Growth

  • And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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