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Epic Help Desk Remote Jobs in Virginia (NOW HIRING)

Maximus

Customer Service Representative - Help Desk Support

VA · On-site +1

$17 - $21.75/hr

General information Job Posting Title Customer Service Representative - Help Desk Support Date ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...

Maximus

Quality Trainer - Help Desk

VA · On-site +1

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... of Help Desk experience required. - Ability to manage multiple projects and priorities ...

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Deloitte

Epic Denials Manager

Richmond, VA · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Rosslyn, VA · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Mclean, VA · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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Epic Help Desk Remote information

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are popular job titles related to Epic Help Desk Remote jobs in Virginia?

For Epic Help Desk Remote jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Virginia look for?

The top searched job categories for Epic Help Desk Remote jobs in Virginia are:

What cities in Virginia are hiring for Epic Help Desk Remote jobs?

Cities in Virginia with the most Epic Help Desk Remote job openings:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Re-posted 12 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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