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Epic Help Desk Remote Jobs in Virginia (NOW HIRING)

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location ... Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Deloitte

Epic Research & Genomics Analyst

Richmond, VA · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Rosslyn, VA · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Mclean, VA · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

TEKsystems

Epic HB Analyst

Virginia Beach, VA · Remote

$50 - $65/hr

Key expectations include helping our team document current-state Charge Router findings and gaps ... remote position. Application Deadline This position is anticipated to close on Jul 31, 2026. About ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Virginia? The most popular types of Epic Help Desk jobs in Virginia are:
What are popular job titles related to Epic Help Desk Remote jobs in Virginia? For Epic Help Desk Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Virginia look for? The top searched job categories for Epic Help Desk Remote jobs in Virginia are:
What cities in Virginia are hiring for Epic Help Desk Remote jobs? Cities in Virginia with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Support Specialist

Nüvitek

Arlington, VA • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Help Desk Support Specialist
Department: Delivery
Employment Type: Full Time
Location: Remote
Reporting To: Parisa
Compensation: $65,000 - $75,000 / year
Description
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Help Desk Support Specialist, you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will be doing:
  • Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
  • Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
  • Supports response to system user requests for assistance.
  • Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
  • Excellent written and verbal communication skills.
  • Isolated environment with an internet connection in which to work remotely.
  • Primary work shift will be weekdays EST but may include weekends periodically.

What you will bring:
  • Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
  • Bachelor's degree in IT and 4+ years of relevant experience preferred.
  • Requires strong analytical and organizational skills, including strong attention to detail.
  • Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
  • Experience supporting users of Microsoft products.

Benefits
Nuvitek is proud to offer a comprehensive benefits package:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • Parental Leave
  • 401K
  • Paid Time Off

Equal Opportunity Employer StatementNuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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