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It Helpdesk Manager Jobs in Virginia (NOW HIRING)

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are ... Manage and resolve help desk tickets while meeting established response and resolution times.

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... The ideal candidate is highly self-directed, technically versatile, and experienced in managing ...

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... Manage employee onboarding and offboarding, including device provisioning, account administration ...

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... The ideal candidate is highly self-directed, technically versatile, and experienced in managing ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

Liberty

IT Helpdesk Student Worker

Lynchburg, VA · On-site

$12.77/hr

... IT Helpdesk offices and creating tickets for customers needing assistance. This support is in ... management system. 3. Triage customers appropriately. 4. Assist with projects. Additional ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Managing and supporting secure open-source tools Qualifications: Required: * Experience managing ...

MDW Associates

Helpdesk Manager

Virginia Beach, VA · On-site

$90K - $150K/yr

MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force ... Bachelor's degree in Information Technology, Computer Science, Information Systems, Business ...

MDW Associates

Helpdesk Manager

Virginia Beach, VA

MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force ... Bachelor's degree in Information Technology, Computer Science, Information Systems, Business ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Virginia

It Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do it helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Virginia? The most popular types of It Helpdesk jobs in Virginia are:
What are popular job titles related to It Helpdesk Manager jobs in Virginia? For It Helpdesk Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Virginia look for? The top searched job categories for It Helpdesk Manager jobs in Virginia are:
What cities in Virginia are hiring for It Helpdesk Manager jobs? Cities in Virginia with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Virginia as of August 2026, with employment types broken down into 6% Internship, 88% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

IT Helpdesk Specialist

ABC Imaging

Annandale, VA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Helpdesk Specialist

Location: Annandale, VA
Employment Type: Full-Time

Position Overview

We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information Technology team. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining IT systems, and ensuring the stability and security of the organization's technology infrastructure. The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Responsibilities
  • Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
  • Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
  • Manage and resolve help desk tickets while meeting established response and resolution times.
  • Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
  • Perform system upgrades, software installations, security patches, and preventive maintenance.
  • Monitor network connectivity and troubleshoot system performance issues.
  • Assist with cybersecurity initiatives, including endpoint protection, access controls, and security best practices.
  • Support data backup, recovery, and disaster recovery procedures.
  • Maintain accurate IT documentation, asset inventory, and system configuration records.
  • Assist with onboarding and offboarding employees by preparing workstations, user accounts, and equipment.
  • Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
  • Escalate complex technical issues when necessary while ensuring timely follow-up and resolution.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.
  • Working knowledge of basic network troubleshooting.
  • Experience with hardware installation, imaging, software deployment, and workstation setup.
  • Familiarity with IT ticketing systems.
  • Basic understanding of cybersecurity principles, endpoint protection, and access management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Employment Type: FULL_TIME

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