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Salesforce Help Desk Jobs in Virginia (NOW HIRING)

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

... help desk, or application support environment. * Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., Salesforce, Appian, Microsoft Power Platform ...

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ... One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred. Skills

Planet

Global Deal Desk Senior Manager

Arlington, VA · On-site

$142/hr

We believe in using space to help life on Earth. Planet designs, builds, and operates the largest ... High proficiency in Salesforce and CPQ * Track record of deal structuring and pricing analysis

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ... One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred. Skills

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Customer Relationship Management (CRM) systems (Salesforce or similar) * Automated Call ... One or more Help Desk Institute (HDI) certifications or formal training from the International ...

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

... help desk, or application support environment. * Experience providing customer or technical support for SaaS or low‑code/no‑code applications (e.g., Salesforce, Appian, Microsoft Power Platform ...

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$14

$23

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How much do salesforce help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for salesforce help desk in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a Salesforce Help Desk?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

What does a Salesforce Help Desk do?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What is a Salesforce Help Desk?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

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Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in Virginia as of August 2026, with employment types broken down into 60% Full Time, 15% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Senior Salesforce Developer - Federal CRM & Public Sector Programs

HRC Global Services

Reston, VA • On-site

$130K - $159K/yr

Full-time

Re-posted 10 days ago

Job description

Job Title: Senior Salesforce Developer
Location: United States (Remote / Hybrid based on project needs)
Work Authorization: U.S. Citizen or Permanent Resident required
Clearance: Public Trust (Tier 2 / MBI) eligibility required
Experience Required: 8+ years
Employment Type: Full-Time / Contract

About the Opportunity:
A federal digital transformation initiative is seeking an experienced Salesforce Developer to support enterprise CRM operations, custom Salesforce application development, OmniStudio implementations, Experience Cloud, and public sector technology modernization.

Key Responsibilities:

  • Develop and maintain:
    • Apex Classes
    • Triggers
    • Lightning Web Components (LWC)
    • OmniStudio solutions
  • Support CRM customization, stakeholder engagement systems, and Experience Cloud platforms
  • Build dashboards, reporting tools, and federal program reporting capabilities
  • Support Marketing Cloud integrations
  • Provide surge development support across multiple teams
  • Ensure Section 508 / WCAG accessibility compliance
  • Maintain 85%+ unit test coverage
  • Participate in Agile / SAFe delivery cycles
  • Support Help Desk Tier 2 escalations

Required Qualifications:

  • Bachelor’s degree in Computer Science, IT, or related field
  • 8+ years Salesforce Development experience
  • Salesforce Platform Developer II Certification
  • Strong expertise in:
    • Apex
    • LWC
    • SOQL/SOSL
    • Visualforce
    • Salesforce DX
    • OmniStudio
  • Experience with:
    • CRM
    • Experience Cloud
    • Service Cloud
  • Git/GitHub, JIRA, Data Loader, VS Code
  • Public Trust clearance eligibility

Preferred Qualifications:

  • Salesforce Public Sector Solutions
  • OmniStudio Certification
  • Marketing Cloud
  • Federal grants lifecycle systems
  • Prior federal Salesforce contracts
  • Section 508 / WCAG
  • SAFe / Scrum experience

Why This Role:

  • Strategic federal modernization project
  • Broad technical ownership
  • Enterprise Salesforce ecosystem
  • Strong long-term contract potential

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