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Salesforce Help Desk Jobs in Virginia (NOW HIRING)

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

LANs/WANs • Experience using help desk call logging system • Experience with standard Microsoft ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

Mindlance

Mortgage Underwriter

Richmond, VA · On-site

This is a Mortgage Operations Help Desk role--not a traditional IT Help Desk. The analyst will ... Document cases in Salesforce and escalate complex issues when required. * Educate users on mortgage ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

... help desk, or application support environment. * Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., Salesforce, Appian, Microsoft Power Platform ...

DecisionPoint | Cortek

Program Manager

Alexandria, VA

Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ... One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred. Skills

Planet

Global Deal Desk Senior Manager

Arlington, VA · On-site

$142/hr

We believe in using space to help life on Earth. Planet designs, builds, and operates the largest ... High proficiency in Salesforce and CPQ * Track record of deal structuring and pricing analysis

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ... One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred. Skills

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How much do salesforce help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for salesforce help desk in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a Salesforce Help Desk?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

What does a Salesforce Help Desk do?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What skills and qualifications are needed for a Salesforce Help Desk?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

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Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Help Desk Tech

AA2IT

Arlington, VA • On-site

$23 - $31/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
AA2IT is looking for a Technical Support Specialist to provide second level support for technical issues at Gartner. The role involves troubleshooting hardware and software issues, managing assets, and ensuring high customer satisfaction during events and symposiums.
Responsibilities:
• Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
• Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
• Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
• Events & Symposiums: To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner's client satisfaction.
• Projects: Work on additional project work when required.
• Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.
• Participate in development, implementation, and improvement of support policies, process and best practices
• Participate in proactively supporting associates e.g. Support Lounge, training, tech orientations etc.
• Instills and drives customer satisfaction including continuous improvements
Qualifications:
Required:
• Bachelor's Degree or equivalent professional qualification
• 2+ years client service experience
• 2-4 years experience in an entry level technical support role
• Understands networking concepts; servers; LANs/WANs
• Experience using help desk call logging system
• Experience with standard Microsoft products and platforms
• Good problem solving skills
• Good communicator, able to deal independently with staff throughout the organization (verbal and written)
• Excellent customer service skills
Company:
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is headquartered in Sugar Land, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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