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Epic Help Desk Jobs in Virginia (NOW HIRING)

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

Two (2) years of IT support, help desk, desktop support, or related technical experience. * Working ... Epic Health Partners is a behavioral health organization dedicated to providing high-quality ...

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Epic Help Desk information

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the most commonly searched types of Epic Help Desk jobs in Virginia? The most popular types of Epic Help Desk jobs in Virginia are:
What are popular job titles related to Epic Help Desk jobs in Virginia? For Epic Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk jobs in Virginia look for? The top searched job categories for Epic Help Desk jobs in Virginia are:
Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution.

IT Support Technician

Epic Health Partners

Danville, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Salary: $20 - $25 Hourly

EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical support across the organization. This role is responsible for troubleshooting hardware and software issues, configuring and maintaining workstations, supporting office technology, and assisting staff with day-to-day technology needs. The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively


Essential Duties & Responsibilities:

  • Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
  • Install, update, and troubleshoot software applications on employee workstations.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Provide technical support for Microsoft 365 applications and other business software.
  • Perform routine maintenance, upgrades, and replacement of computer equipment.
  • Assist with user account management, password resets, and access-related requests.
  • Configure and support desk phones, voicemail systems, and basic telecommunications functions.
  • Troubleshoot and maintain printers, copiers, scanners, and other office technology.
  • Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation oftechnology and facilities-related requests.
  • Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
  • Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
  • Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.


Qualifications:

  • Two (2) years of IT support, help desk, desktop support, or related technical experience.
  • Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Experience supporting computers, printers, mobile devices, and basic network connectivity.
  • Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
  • Strong organizational, communication, and time-management skills.
  • Ability to maintain confidentiality, and work independently.


Benefits:

This fulltime position offers a comprehensive benefits package designed to support employee wellbeing and longterm professional growth, including:

  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Retirement plan options
  • Ongoing training and professional development


About Epic Health Partners:
Epic Health Partners is a behavioral health organization dedicated to providing highquality, personcentered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidencebased, traumainformed, and recoveryoriented practices. Our team is committed to professionalism, accountability, and collaborationsupporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.