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Help Desk Hospital Jobs in Virginia (NOW HIRING)

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Front Desk Specialist

Ashburn, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hospital & Healthcare * Employment Type: Contract-to-Hire (4-months) * Location: Ashburn, VA ... Helpful and supportive leadership and executives * Great Benefits - Take advantage of a Blue Cross ...

TEKsystems

Front Desk Specialist

Ashburn, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hospital & Healthcare • Employment Type: Contract-to-Hire (4-months) • Location: Ashburn, VA ... Helpful and supportive leadership and executives * Great Benefits - Take advantage of a Blue Cross ...

Amazon

SNOC Operator II, Amazon Leo for Government

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... hospital, military facility, public safety facility, etc.), or experience in operations and on-call support for data center facilities, mission critical plants, or production facilities Amazon is an ...

Dominion Hospital

Hospital Unit Coordinator

Falls Church, VA · On-site

$15.31 - $20.68/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desk. * Able to speak clearly; good telephone mannerisms; is friendly and empathetic in order to ... Join our team and help create a safer environment for patients, visitors, and employees while ...

Centurion

IT Technical Recruiter (79711)

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... state hospitals, and community mental health centers nationwide. We are currently seeking a ... help desk, cloud, software engineering, product, data, enterprise applications, and EHR-related ...

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All JobsHelp Desk Hospital JobsHelp Desk Hospital Jobs in Virginia

Help Desk Hospital information

See Virginia salary details

$12

$22

$33

How much do help desk hospital jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk hospital in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are some typical challenges faced by help desk hospital staff, and how can they be managed effectively?

Help Desk Hospital staff often encounter challenges such as resolving urgent technical issues under tight deadlines, supporting healthcare professionals who may have varying levels of tech expertise, and prioritizing multiple requests during peak hours. It’s important to remain calm and organized, use effective communication to clarify issues, and leverage troubleshooting documentation and team support. Many professionals find success by staying updated on hospital-specific software, regularly participating in training, and proactively collaborating with clinical teams. These strategies help minimize downtime and enhance the user experience for medical staff.

What are the key skills and qualifications needed to thrive in the help desk hospital position, and why are they important?

To thrive as a Help Desk Hospital professional, you need a solid understanding of IT troubleshooting, healthcare software systems, and hospital workflows, often supported by a degree or IT certifications such as CompTIA A+. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and remote support tools is highly valuable. Excellent communication, patience, and problem-solving skills set outstanding candidates apart in this role. These abilities are crucial for maintaining efficient hospital operations and ensuring healthcare staff can reliably access essential technology.

What is a help desk hospital?

A Help Desk Hospital job involves providing technical support to hospital staff, helping them resolve IT-related issues such as software problems, hardware failures, and network connectivity. Employees in this role assist with troubleshooting, system access, and ensuring that hospital technology operates smoothly to support patient care. They may work via phone, email, or in-person to address issues efficiently. Strong communication and problem-solving skills are essential for success in this position.

What are the most commonly searched types of Help Desk Hospital jobs in Virginia? The most popular types of Help Desk Hospital jobs in Virginia are:
What are popular job titles related to Help Desk Hospital jobs in Virginia? For Help Desk Hospital jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Hospital jobs in Virginia look for? The top searched job categories for Help Desk Hospital jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Hospital jobs? Cities in Virginia with the most Help Desk Hospital job openings:
Help Desk Hospital jobs near you
Infographic showing various Help Desk Hospital job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Senior Help Desk Technician with Security Clearance

TEKsystems c/o Allegis Group

Norfolk, VA • On-site

$20.25 - $27.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Title: • Senior Help Desk Technician Location:
• Norfolk Naval Base, Norfolk, Virginia Clearance Required:
• Secret Certification Required:
• Sec+ or IAT II Equivalent Years of Experience Required:
• 3+ Years Top Skills Required:
• Three (3) years’ experience providing Tier 1 and Tier 2 IT help desk or desktop support.
• Experience with incident tracking/ticketing systems e.g. ServiceNow
• Working knowledge of Windows desktop and laptop operating systems
• Familiarity with imaging, reimaging, and system configuration processes
• Strong customer service and communication skills
• Ability to follow documented procedures and security requirements in classified environments Job Description:
The Senior Computer Help Desk Technician provides Tier 1 and Tier 2 end-user support for personnel at Norfolk, VA. This role is responsible for incident intake, tracking, resolution, and documentation, as well as desktop/laptop system support and computer image deployment across classified and unclassified environments. The position supports mission-critical operations and requires strong customer service skills, technical troubleshooting expertise, and strict adherence to Government incident management, configuration, and security requirements. Responsibilities
• Serve as a primary point of contact for user-reported IT incidents, service requests, and technical issues.
• Log, track, update, escalate, and close tickets using Government-directed incident handling and trouble ticketing systems.
• Ensure all incidents are documented accurately and in accordance with response and escalation timelines defined in the PWS.
• Maintain compliance with incident metrics, including ticket assignment, resolution, and documentation standards.
• Provide regular updates to users and escalate unresolved or priority issues as required.
• Support preparation of incident metrics and data inputs for Monthly Status Reports (MSRs).
• Provide Tier 1 and Tier 2 support for unclassified and classified desktop and laptop systems.
• Install, configure, deploy, maintain, troubleshoot, and remove end-user systems and peripherals.
• Perform touch maintenance on IT equipment, including printers, scanners, and approved network peripherals.
• Respond to on-site user support requests within established service-level timelines.
• Replace unserviceable equipment within required response windows.
• Ensure proper hand receipts and property accountability documentation for all issued or replaced equipment.
• Assist in deploying and maintaining approved baseline computer images for systems.
• Load, refresh, and reimage systems using Government-approved images.
• Support maintenance of a local image library and ensure systems meet security certification requirements.
• Coordinate with service providers and system administrators to apply updated images and patches.
• Support testing and deployment of updated images within required timelines. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)

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