ZipRecruiter

Log In

1

Help Desk Hospital Jobs in Virginia (NOW HIRING)

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...

New

TEKsystems

Help Desk Analyst

Fort Belvoir, VA

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst (IMC00859)

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for ... hospital, and pet insurance. Benefits are subject to change. Positions at IMC may also be eligible ...

next page

Showing results 1-20

All JobsHelp Desk Hospital JobsHelp Desk Hospital Jobs in Virginia

Help Desk Hospital information

See Virginia salary details

$12

$22

$33

How much do help desk hospital jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk hospital in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a help desk hospital?

A Help Desk Hospital job involves providing technical support to hospital staff, helping them resolve IT-related issues such as software problems, hardware failures, and network connectivity. Employees in this role assist with troubleshooting, system access, and ensuring that hospital technology operates smoothly to support patient care. They may work via phone, email, or in-person to address issues efficiently. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the help desk hospital position, and why are they important?

To thrive as a Help Desk Hospital professional, you need a solid understanding of IT troubleshooting, healthcare software systems, and hospital workflows, often supported by a degree or IT certifications such as CompTIA A+. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and remote support tools is highly valuable. Excellent communication, patience, and problem-solving skills set outstanding candidates apart in this role. These abilities are crucial for maintaining efficient hospital operations and ensuring healthcare staff can reliably access essential technology.

What are some typical challenges faced by help desk hospital staff, and how can they be managed effectively?

Help Desk Hospital staff often encounter challenges such as resolving urgent technical issues under tight deadlines, supporting healthcare professionals who may have varying levels of tech expertise, and prioritizing multiple requests during peak hours. It’s important to remain calm and organized, use effective communication to clarify issues, and leverage troubleshooting documentation and team support. Many professionals find success by staying updated on hospital-specific software, regularly participating in training, and proactively collaborating with clinical teams. These strategies help minimize downtime and enhance the user experience for medical staff.

What are the most commonly searched types of Help Desk Hospital jobs in Virginia?

The most popular types of Help Desk Hospital jobs in Virginia are:

What are popular job titles related to Help Desk Hospital jobs in Virginia?

For Help Desk Hospital jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Hospital jobs in Virginia look for?

The top searched job categories for Help Desk Hospital jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Hospital jobs?

Cities in Virginia with the most Help Desk Hospital job openings:

Help Desk Hospital jobs near you
Infographic showing various Help Desk Hospital job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Help Desk Analyst

Sheltering Arms Institute

Richmond, VA • On-site

$24 - $30/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Help Desk Analyst
Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between Sheltering Arms and VCU Health. Bringing together Sheltering Arms' trusted brand and clinical reputation with VCU Health's nationally ranked programs and research, the Institute delivers an innovative, transdisciplinary model of rehabilitative care grounded in advanced technology, research, and evidence-based treatment.
Ranked among the nation's best rehabilitation hospitals-and the top rehabilitation provider in Virginia-by U.S. News & World Report and recognized as a Top Workplace nationally by USA Today and in Central Virginia by Richmond Times-Dispatch, our culture empowers team members to grow, innovate, and contribute to a shared mission: delivering superior outcomes and redefining what's possible in rehabilitation.
At Sheltering Arms Institute, you'll join a collaborative, patient-centered environment where your ideas, expertise, and passion can make a meaningful difference.
If you're driven to make an impact and help shape the future of rehabilitative care, we invite you to join us in reinventing rehabilitation for life beyond limits.
We are currently seeking a Help Desk Analyst to join our team. The Help Desk Analyst provides excellent customer service and desktop support for computer users across the company.
Compensation
  • $24.00 - $30.00 per hour
  • This range reflects our commitment to pay equity and market-competitive compensation.
  • Final compensation depends on experience, skills, and internal equity.

Benefits
  • Comprehensive health insurance
  • 403(b) with match
  • Generous PTO
  • EAP support
  • Tuition assistance
  • Flexible spending and health savings accounts
  • Wellness resources and employee discounts
  • And more great benefits

Responsibilities
  • Answering help desk calls and emails.
  • Provide quality response and timely service to all callers.
  • Logging help desk requests into the system, prioritizing incoming issues, triaging problems, working in the field to fix problems, and/or escalating trouble tickets as appropriate.
  • Working with other department members to install/upgrade desktop and network systems, software, and to troubleshoot and solve desktop/server problems.
  • Supports new user process from network set-up to end user education.
  • Self-motivator and able to troubleshoot technical issues without much assistance.
  • Knowledge with working on Windows 11 operating system.
  • Knowledge working with Microsoft Office products.
  • Knowledge of troubleshooting peripheral devices (printers, scanners, fax machines).
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN) and other systems.
  • Position is Monday thru Friday, 7:00AM to 3:30PM. After hours call is required on a rotational basis approximately every 3rd week.

Qualifications
  • 2+ years experience in IT field supporting users in the use of computers, networks, and printers.
  • Demonstrated knowledge of Windows operating system and network familiarity in a WAN environment is required.
  • Excellent customer service skills are required.
  • Able to organize and prioritize work independently.
  • Strong written and verbal communications.
  • Bachelor's degree in IT or related field is preferred.
  • Windows certification is preferred.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Apply