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Help Desk Associate Jobs in Virginia (NOW HIRING)

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

... Associates new tools being driven by IT or other IT-related areas as needed * Performs routine maintenance tasks, such as backups, updates, and patches. * Monitors and proactively acts on help-desk ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

... Associates new tools being driven by IT or other IT-related areas as needed * Performs routine maintenance tasks, such as backups, updates, and patches. * Monitors and proactively acts on help-desk ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

... Associates new tools being driven by IT or other IT-related areas as needed * Performs routine maintenance tasks, such as backups, updates, and patches. * Monitors and proactively acts on help-desk ...

Riverside

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...

Riverside Health System Non-Providers

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...

Riverside Health System

Help Desk Manager

Newport News, VA · On-site

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Food City

Help Desk Technician

Abingdon, VA · On-site

$19.25 - $26/hr

The Help Desk Technician will answer incoming calls from store associates regarding problems with store equipment, procedures, and job functions, and address their problems with a sense of urgency ...

Leidos

Help Desk Manager

Reston, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Falls Church, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Sterling, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Manassas, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Merrifield, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Aldie, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Virginia

Help Desk Associate information

See Virginia salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for help desk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What are popular job titles related to Help Desk Associate jobs in Virginia? For Help Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Virginia look for? The top searched job categories for Help Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Associate jobs? Cities in Virginia with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

Help Desk Associate

Gumenick Management Company LC

Richmond, VA • On-site

$18.50 - $24.75/hr

Other

Posted 21 days ago

Job description

Description

JOB SUMMARY


Responsible for overseeing and maintaining a reliable information systems infrastructure,

emphasizing security and recoverability. Overseeing the deployment and maintenance of IT

infrastructure and applications and supporting the technology in the Gumenick extended

footprint.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  1. Acts primarily as company's tier 1 support for all end-user hardware/software problem reporting and acts to resolve issues including but not limited to hardware, software, VoIP equipment, low voltage (cameras/door access) needs, etc. to include answering service desk tickets/phone calls of end-user problem reports for above.
  2. Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Works with users to ensure that all required software & data is properly transferred/installed to the latest equipment.
  3. Implements security, confidentiality, and compliance programs as necessary and across the company in line with company needs/requirements per IT/Company policy.
  4. Performs special projects and related duties as necessary, ensuring functionality and reliability once completed.
  5. Oversees the deployment and maintenance of IT infrastructure and applications, including tier 1 support of Windows patching/AV definitions updates.
  6. Monitors and maintain the company hardware and software, focusing on accuracy, best practices, security, and recoverability.
  7. Troubleshoots and resolve hardware, software, and/or possible network systems issues.
  8. Develops and maintains technical documentation and procedures for all systems.
  9. Develops, participates in, and/or actively teaches company Associates new tools being driven by IT or other IT-related areas as needed
  10. Performs routine maintenance tasks, such as backups, updates, and patches.
  11. Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for various laptops/desktops, A/V, low-voltage, access control, and security camera support.
  12. Participates in disaster recovery and business continuity planning and takes proactive measures to ensure the safety and security of company network/hardware/systems per IT/Company Policy.
  13. Stays up-to-date with new technologies and industry trends.


Requirements

QUALIFICATIONS AND CREDENTIALS

  • High school diploma or general education degree (GED) is required.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 2-3 years of experience as an IT Help Desk, Desktop Support, Endpoint Administration, or a related technical support role
  • Knowledge and experience of/with basic networking (TCP/IP, DNS, DHCP, etc.), Windows 10/11, macOS, iOS, Windows Server, etc.
  • Some familiarity with or knowledge with Linux is a plus
  • Experience with Entra ID and cloud technologies within Azure
  • Experience with Microsoft Intune and Mobile Device Management
  • Experience with Microsoft 365 administration including but not limited to: Teams, OneDrive, and SharePoint
  • Experience with PowerShell or other scripting languages
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team to identify problems, research solutions, and follow issues through to completion with minimal supervision.
  • Excellent communication and interpersonal skills.


This is a full-time position with a competitive salary and benefits package. The successful candidate will join a dynamic and growing organization and have the opportunity to impact our IT and operations significantly.


Apply