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Help Desk Associate Jobs in Virginia (NOW HIRING)

TIAG

Help Desk Technician

Fort Belvoir, VA · On-site

$22.50 - $30.50/hr

TIAG is now hiring a Help Desk Associate to join our team at Fort Belvoir, supporting the A.T. Augusta Military Medical Center (Formerly known as Fort Belvoir Community Hospital). This position ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Falls Church, VA · On-site

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... Preferred: o Associate's or Bachelor's degree in IT or a related field o Microsoft Certification ...

Leidos

Help Desk Manager

Herndon, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Aldie, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Virginia

Help Desk Associate information

See Virginia salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What are popular job titles related to Help Desk Associate jobs in Virginia? For Help Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Virginia look for? The top searched job categories for Help Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Associate jobs? Cities in Virginia with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Associate

Help Desk Associate

Dao Emerging Technologies

Virginia Beach, VA • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 9 days ago

Job description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

  • Create various statistical reports for customer and internal use.
  • Perform accurate data entry into our route accounting software.
  • Analyze data feeds for troubleshooting and reporting.
  • Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
  • Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
  • On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

  • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
  • Time and ticket tracking software to document support incidents.
  • Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

  • High School or Equivalent Diploma (Required)
  • Fluent Spanish speaking (Preferred)
  • Excellent customer service skills
  • Strong personal and work ethics
  • Professional communication skills, both oral and written
  • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
  • Professional attitude, attire, and communication
  • Two years prior Customer Service Experience (Required)
  • Prior experience providing technical support via phone
  • Experience working with iOS and Android operating systems (Required)

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call rotation


Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time