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Help Desk Associate Jobs in Virginia (NOW HIRING)

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

Valley Health

Help Desk Specialist

Winchester, VA

$21.18 - $31.76/hr

... 76 The Help Desk Specialist serves as the first point of contact for IT support, providing ... Associate's degree in an IT field of study preferred. Experience Prior IT and customer service ...

New

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

Associate's degree in Information Technology, Computer Science, or related field preferred. * Proven experience as a help desk technician or other customer support role. * Good understanding of ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Virginia

Help Desk Associate information

See Virginia salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

What are popular job titles related to Help Desk Associate jobs in Virginia?

For Help Desk Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Virginia look for?

The top searched job categories for Help Desk Associate jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Associate jobs?

Cities in Virginia with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

Help Desk Associate

Dao Emerging Technologies

Virginia Beach, VA • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

  • Create various statistical reports for customer and internal use.
  • Perform accurate data entry into our route accounting software.
  • Analyze data feeds for troubleshooting and reporting.
  • Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
  • Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
  • On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

  • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
  • Time and ticket tracking software to document support incidents.
  • Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

  • High School or Equivalent Diploma (Required)
  • Fluent Spanish speaking (Preferred)
  • Excellent customer service skills
  • Strong personal and work ethics
  • Professional communication skills, both oral and written
  • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
  • Professional attitude, attire, and communication
  • Two years prior Customer Service Experience (Required)
  • Prior experience providing technical support via phone
  • Experience working with iOS and Android operating systems (Required)

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call rotation


Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time