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Help Desk Associate Jobs in Virginia (NOW HIRING)

Vacatia

Front Desk Associate

Williamsburg, VA

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16/hr Shifts: AM & PM What You'll Do:

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16/hr Shifts: AM & PM What You'll Do:

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. Pay: $16/hr Shifts: 7:00am - 3:30pm What You'll Do:

Vacatia

Front Desk Associate

Williamsburg, VA

$16/hr

Front Desk Associate-AM Shift| Join Our Resort Team! Are you passionate about delivering ... while helping ensure smooth front desk operations. Pay: $16/hr Shifts: AM & PM What You'll Do:

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$11/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$13 - $16.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$12.41/hr

We're looking for a Front Desk Associate who can set the tone with a smile, answer questions like a pro, and help our members feel like fitness royalty every time they walk in. What You'll Be Rockin ...

Gold's Gym

Front Desk Associate

Roanoke, VA · On-site

$13.75 - $17.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$9/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Virginia

Help Desk Associate information

See Virginia salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

What are popular job titles related to Help Desk Associate jobs in Virginia?

For Help Desk Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Virginia look for?

The top searched job categories for Help Desk Associate jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Associate jobs?

Cities in Virginia with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

ActioNet, Inc.

Vienna, VA • On-site

$112K/yr

Full-time

Posted 5 days ago

Job description

Description
Help Desk Technician - Mid-Level & Senior-Level (2 Openings)
Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.
Location:
Washington, DC or Gaithersburg, MD
Salary:
Up to $112,000, commensurate with experience and position level
Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.
Education:
  • Senior-Level: Bachelor's degree from an accredited university or college in a technical discipline.
  • Mid-Level: Associate's degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):
  • Minimum of three (3) years of experience performing help desk and technical support activities.
  • Experience identifying, researching, troubleshooting, and resolving complex technical problems.
  • Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
  • Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
  • Experience responding to telephone, email, chat, and online technical support requests.
  • Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
  • Ability to handle escalated issues and more complex technical problems.
  • Ability to train, coach, or assist less experienced team members.
  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):
  • Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
  • Experience responding to end-user phone, email, chat, and online support requests.
  • Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
  • Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
  • Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
  • Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
  • Experience supporting software and device installations, upgrades, user profile setup, and password resets.
  • Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
  • Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
  • Experience supporting escalated and complex technical issues.
  • Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
  • Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:
  • HDI Support Center Analyst (HDI-SCA)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Manager (HDI-SCM) - preferred for Senior-Level candidates
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ServiceNow Certified System Administrator
  • Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
  • We are committed to our customers by driving and sustaining Service Delivery Excellence
  • We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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