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Help Desk Associate Jobs in Virginia (NOW HIRING)

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NVR Inc

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... Preferred: o Associate's orBachelor'sdegree in IT or a related field o Microsoft Certification ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

Williamsburg Winery

Night Desk Associate

Williamsburg, VA

$13.50 - $17.25/hr

Wedmore Place at The Williamsburg Winery Position Summary The Night Desk Associate serves as the primary point of contact for all hotel guests during overnight hours while helping ensure the safety ...

Three Saints Bay, LLC

Help Desk Technician I

Manassas, VA · On-site

$18.75 - $25.25/hr

Required : • 1-2 years of IT support, help desk, or customer-facing technical experience ... • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Vacatia

Front Desk Associate

Williamsburg, VA

$13.50 - $17.25/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. What You'll Do: * Greet every guest with a smile and ...

Vacatia, Inc.

Front Desk Associate

Virginia Beach, VA · On-site

$15/hr

Now Hiring: Front Desk Associate | Join Our Resort Team at the Ocean Sands Resort! Are you ... helping ensure smooth front desk operations. What You'll Do: * Greet every guest with a smile and ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$12.75 - $16.50/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. What You'll Do: * Greet every guest with a smile and ...

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Help Desk Associate information

See Virginia salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What are popular job titles related to Help Desk Associate jobs in Virginia? For Help Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Virginia look for? The top searched job categories for Help Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Associate jobs? Cities in Virginia with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Help Desk Specialist

Eagle Technologies, Inc.

Arlington, VA • On-site

Full-time

Posted 14 days ago

Job description

Company Introduction: 

Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.

Job Summary:      

The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.

Essential Functions:

The successful candidate will demonstrate the following capabilities:

  • Creates and manages escalation procedures and ensures service levels are maintained
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Escalates customer/application problems to functional or programming staff as needed and works directly with the support staff towards problem resolution
  • Experience in research, isolation, and resolution steps
  • Responds to and diagnoses problems through interaction with users and determines problem recognition

Education and Experience: 

This position requires a minimum of Associate's degree and three or more years of progressively responsible experience in Helpdesk Support, specifically Momentum, Unified Financial Management Systems (UFMS) and two years or more of work experience working in an acquisition/procurement or similar environment.

 Work Authorization and Additional Requirements:

This position requires US citizenship.

Candidates must be willing to pass a company background check.  

 We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.

Employment Type: FULL_TIME

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