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Help Desk Internship Jobs in Virginia (NOW HIRING)

Digitec Solutions

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Senior IT Systems Administrator

Merrifield, VA · On-site

$85K - $116K/yr

This is a highly technical project/solutions-oriented role and not merely help desk support. The ... No juniors. No interns. This assignment would be an on-site position at the offices in the ...

ECS

Junior Power Apps Developer

Arlington, VA · On-site

$65K - $85K/yr

This is not an internal IT support or help desk role . Key Responsibilities: App Development ... Automate flows (academic projects, internships, or professional experience accepted)

LMI

Product Designer - Clearance Required

Arlington, VA · On-site +1

$122K - $142K/yr

Review usage data, user feedback, and help desk trends to help identify product improvements ... internships, academic projects, or portfolio work may be considered. * Bachelor's degree in HCD ...

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Help Desk Internship information

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a Help Desk Internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a Help Desk Internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a Help Desk Intern, and why are they important?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What are popular job titles related to Help Desk Internship jobs in Virginia? For Help Desk Internship jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Internship jobs in Virginia look for? The top searched job categories for Help Desk Internship jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Internship jobs? Cities in Virginia with the most Help Desk Internship job openings:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Virginia as of July 2026, with employment types broken down into 43% Full Time, and 57% Part Time. Highlights an 100% In-person job distribution.

Help Desk Technician I (5833)

Three Saints Bay, LLC

Manassas, VA • On-site

$24 - $30/hr

Full-time

Re-posted 25 days ago

Job description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I. This position will report into our our Manassas, VA Headquarters office.
The Help Desk Technician I is the first point of contact between our customers and the IT department - and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point.
Position Requirements:
  • Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
  • Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
  • Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level - including senior management
  • Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
  • Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
  • Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
  • Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
  • Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
  • Create and maintain clear technical documentation and end-user guides
  • Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
  • Verify resolution with the customer and close/update tickets accurately
  • Support printer services and peripheral setup as needed
  • May occasionally lift and move equipment up to 50 lbs

Education and Experience Requirements:
  • 1-2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
  • Demonstrated ability to provide exceptional customer service - especially in high-stress or time-sensitive situations
  • Familiarity with Microsoft 365 suite and cloud-based environments
  • Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
  • Strong written and verbal communication skills
  • Positive attitude, eagerness to learn, and ability to multitask in an agile environment

Preferred:
  • Experience with Microsoft Intune or other MDM/EMM platforms
  • Familiarity with Azure Active Directory / Entra ID for user and device management
  • Experience supporting BYOD environments and mobile device management
  • Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
  • CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)

Education:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred - or equivalent hands-on experience

Security Requirements
  • Must be a U.S. Citizen
  • Ability to obtain and maintain a U.S. Government security clearance
  • Subject to background investigation, drug screening, and credit check upon offer of employment

Hiring Range: $24.00per hour- $30.00 per hour
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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