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Sap Help Desk Jobs in Virginia (NOW HIRING)

IC-CAP LLC

Help Desk Specialist 2 102-014

Arlington, VA · On-site

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches ... SAP Experience Training and Certifications : * IAT Level II Security Clearance: * Active TS/SCI and ...

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

... the SAP cloud-based learning management application, and perform other duties normally assigned (i.e., Help Desk Statistics, Issue tracking, etc.). Support course creation, tracking, compliance ...

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How much do sap help desk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for sap help desk in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Sap Help Desk vs SAP Support Specialist?

AspectSap Help DeskSAP Support Specialist
CredentialsBasic IT certifications, SAP user trainingSAP certifications, technical support training
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support teams, client sites, remote
Employer & IndustryIT service providers, SAP users in various industriesLarge corporations, SAP consulting firms
Search & Comparison IntentUnderstanding support roles, troubleshootingTechnical expertise, SAP system support

While both roles involve supporting SAP systems, a Sap Help Desk primarily handles user inquiries and basic troubleshooting, whereas an SAP Support Specialist provides in-depth technical support and system optimization. The roles often overlap but differ in complexity and scope.

What skills and qualifications are needed to work as an SAP Help Desk professional?

To thrive as an SAP Help Desk professional, you need a solid understanding of SAP modules, troubleshooting techniques, and experience with IT support, often backed by a degree in information technology or a related field. Familiarity with SAP software, ticketing systems like ServiceNow, and relevant certifications such as SAP Certified Application Associate are typically required. Strong communication, patience, and problem-solving abilities help deliver effective support and foster user confidence. These skills ensure timely resolution of technical issues and promote smooth business operations using SAP systems.

Are SAP Help Desk jobs high paying?

SAP Help Desk jobs typically offer competitive salaries, especially for those with specialized SAP knowledge and certifications. Compensation varies based on experience, location, and the complexity of the support role, but they are generally considered well-paying within IT support positions.

What is an SAP Help Desk?

SAP Help Desk jobs involve providing technical support and assistance to users of SAP software within an organization. Professionals in this role troubleshoot issues, resolve user queries, and ensure the smooth operation of SAP applications. They may also assist with user account setup, system access, and basic system configurations. Strong communication skills and a good understanding of SAP modules are essential for success in this role.

What are common challenges faced by SAP Help Desk professionals, and how can they address them?

SAP Help Desk professionals often encounter challenges such as troubleshooting complex user issues, adapting to frequent software updates, and managing high volumes of support tickets. To address these challenges effectively, it's important to stay updated on the latest SAP modules and functionalities, develop strong problem-solving skills, and prioritize clear communication with both users and technical teams. Collaborating closely with other IT specialists and participating in ongoing training can also help in providing timely and effective support.
What are popular job titles related to Sap Help Desk jobs in Virginia? For Sap Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Sap Help Desk jobs in Virginia look for? The top searched job categories for Sap Help Desk jobs in Virginia are:
Sap Help Desk jobs near you
Infographic showing various Sap Help Desk job openings in Virginia as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, 3% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Level 1 SAP Basis Help Desk Analyst

Johnson Technology Systems, Inc. (JTSi)

Reston, VA • On-site

$69.50 - $90.75/hr

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Johnson Technology Systems, Inc. (JTSi) is a federal government consulting firm providing technical services to the Federal Government. The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems and provide basic troubleshooting as a Level 1 Help Desk Analyst.
Responsibilities:
• Level 1 Basis Help Desk - trouble shoot basic problems and triage to Level 2 for bigger issues
• Work with SAP Senior Basis consultants
• Assist in the installation, configuration, and maintenance of SAP systems
• Monitor system performance, troubleshoot issues, and apply patches and updates as needed.
• Perform system copies, refreshes, and client copies as part of system maintenance activities.
• Administer the SAP database in alignment with agreed standards to maximize system performance and availability.
• Coordinate with stakeholders to schedule downtime and minimize impact on business operations during maintenance activities.
• Monitor Backups for successful completion
• Monitor SAP systems and create Service Now tickets
Qualifications:
Required:
• Minimum of 3 years SAP basis experience
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA & S/4HANA.
• Basic understanding of SAP Basis concepts and administration tasks.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and processes
• Excellent English language written and oral communication skills.
• Customer orientation.
Preferred:
• HANA experience a big plus
• Opportunity to work on Cloud Technologies (AWS and Azure)
Company:
Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. Founded in 2003, the company is headquartered in Reston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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