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Apple Help Desk Jobs in Virginia (NOW HIRING)

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

... and Apple) including configuration, registration, issuance, SIM management, and maintaining ... help desk or system support role • IAT II Compliant • Advanced proficiency in Windows 11 ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ... Apple / Mac Desktop OS installation and support * Microsoft Office 365 administration and support

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ... Apple / Mac Desktop OS installation and support * Microsoft Office 365 administration and support

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ... Strong experience with Windows and Apple/macOS environments * Strong experience with PowerShell

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ... Strong experience with Windows and Apple/macOS environments * Strong experience with PowerShell

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... help desk support experience* Bachelor's degree in Computer Science, Engineering, or a related field is preferred* Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and Android ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... help desk support experience* Bachelor's degree in Computer Science, Engineering, or a related field is preferred* Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and Android ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... help desk support experience* Bachelor's degree in Computer Science, Engineering, or a related field is preferred* Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and Android ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

... help desk support experience • Bachelor's degree in Computer Science, Engineering, or a related field is preferred • Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... help desk support experience • Bachelor's degree in Computer Science, Engineering, or a related field is preferred • Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and ...

Sharp Solutions, Inc.

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

... help desk support experience • Bachelor's degree in Computer Science, Engineering, or a related field is preferred • Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

... help desk support experience • Bachelor's degree in Computer Science, Engineering, or a related field is preferred • Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

... help desk support experience • Bachelor's degree in Computer Science, Engineering, or a related field is preferred • Experience with Microsoft Windows 7/10, Active Directory, Apple/iOS and ...

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Apple Help Desk information

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How much do apple help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for apple help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

What are popular job titles related to Apple Help Desk jobs in Virginia?

For Apple Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Apple Help Desk jobs in Virginia look for?

The top searched job categories for Apple Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Apple Help Desk jobs?

Cities in Virginia with the most Apple Help Desk job openings:

Apple Help Desk jobs near you
Infographic showing various Apple Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Support Technician

Endurance IT Services

Norfolk, VA • On-site

$55K/yr

Full-time

Posted 4 days ago

Job description


Endurance IT Services is seeking a T2 Help Desk professional to provide technology support for a non-profit organization and their affiliated entities. This role serves as the primary point of contact for IT support, helping staff resolve technical issues and maintain productivity across hardware, software, and network systems.
Location: Norfolk, VA
Work Arrangement: HYBRID
Key Responsibilities
  • Provide first-level technical support for hardware, software, and application issues.
  • Fulfill IT requests, including system access, equipment provisioning, and hardware purchases.
  • Troubleshoot and resolve technical issues following established support procedures.
  • Document support requests, resolutions, and technical updates in the ticketing system.
  • Serve as a liaison between end users and internal IT resources.
  • Support Microsoft Office applications, Windows and Apple devices, and VPN connectivity.
  • Provide occasional evening and weekend on-call support.
  • Perform other duties as assigned.
Qualifications
  • 2-4 years of help desk or technical support experience.
  • Experience supporting Windows workstations, servers, software applications, and peripherals.
  • Strong knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.
  • Proficiency with Windows and macOS environments.
  • Familiarity with VPN technologies.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work independently, manage multiple priorities, and maintain confidentiality.
  • Ability to lift up to 50 lbs. and travel as needed.
  • Commitment to the mission and values of the organization.

About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients-but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.

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