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Apple Help Desk Jobs in Virginia (NOW HIRING)

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Technology Support Specialist I

Roanoke, VA · On-site

... Help Desk. The role involves assisting users with IT support requests, maintaining computer ... and Apple hardware. • Must have working knowledge of Microsoft Windows operating systems ...

Signature Federal Credit Union

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Member Services Representative

Alexandria, VA · On-site

$19.47 - $29.21/hr

... Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle ... Backs up front desk; backs up the Poster when needed. * Performs other related duties as assigned.

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How much do apple help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for apple help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

What are popular job titles related to Apple Help Desk jobs in Virginia?

For Apple Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Apple Help Desk jobs in Virginia look for?

The top searched job categories for Apple Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Apple Help Desk jobs?

Cities in Virginia with the most Apple Help Desk job openings:

Apple Help Desk jobs near you
Infographic showing various Apple Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Android/iOS Specialist - Enterprise Mobility & Microsoft Intune

Vamonos IT LLC

Ashburn, VA • On-site

$110K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Title:
Android/iOS Specialist - Enterprise Mobility & Microsoft Intune
Location:
Remote work authorized, with occasional travel to customer facilities/company meetings as required.
Employment Type:
Full-Time.
Description
Vamonos IT is seeking an Android/iOS Specialist to support the modernization, migration, and ongoing operation of an enterprise mobile-device environment for a U.S. Federal Agency.
The Android/iOS Specialist will serve as a technical subject-matter expert for enterprise Apple iOS/iPadOS and Android devices, with responsibility for device enrollment, configuration, security, application management, troubleshooting, lifecycle management, and operational support.
The initial focus of this position will include supporting the migration of enterprise mobile devices from VMware Workspace ONE/AirWatch to Microsoft Intune. Following migration, the specialist will provide ongoing engineering and Tier 3 operational support for the Intune-managed mobile-device environment.
This is a hands-on mobile engineering position, not a mobile application development role or general help-desk position.
Responsibilities
  • Serve as a technical SME for enterprise iOS/iPadOS and Android Enterprise devices.
  • Support planning, testing, execution, troubleshooting, and validation of mobile-device migration from VMware Workspace ONE/AirWatch to Microsoft Intune.
  • Configure, administer, and troubleshoot mobile-device enrollment and provisioning.
  • Configure and support:
    • Apple Business Manager (ABM)
    • Apple Automated Device Enrollment (ADE/DEP)
    • Android Enterprise
    • Google Zero-Touch Enrollment
    • Samsung Knox Mobile Enrollment (KME)
  • Develop, configure, test, and troubleshoot Intune mobile-device:
    • Enrollment profiles
    • Configuration profiles
    • Compliance policies
    • Device restrictions
    • Security settings
    • Application assignments
    • User/device group assignments
  • Support corporate-owned, dedicated/kiosk, and shared-device use cases.
  • Configure and troubleshoot managed mobile applications, including public-store and internally developed applications.
  • Support application configuration, staged deployments, mandatory/optional assignments, version updates, and application allow/block controls.
  • Validate device and application functionality following iOS/iPadOS and Android OS releases, security updates, application releases, and policy changes.
  • Troubleshoot complex mobile-device issues involving enrollment, authentication, application deployment, configuration, connectivity, compliance, and security.
  • Support integration with Microsoft Entra ID, Conditional Access, MFA, enterprise identity services, and mobile security controls.
  • Support certificate-based authentication and mobile certificate lifecycle processes, including PKI/SCEP integrations where applicable.
  • Support mobile security capabilities including device encryption, device attestation, application protection, data-loss-prevention controls, and per-app VPN configurations.
  • Perform remote device administration and remediation, including lock, wipe, retirement, application removal, and compliance remediation.
  • Participate in migration pilots and production cutovers and validate device readiness prior to broader deployment.
  • Provide Tier 3 escalation support for mobile-device incidents and complex user issues.
  • Create and maintain technical documentation, SOPs, configuration standards, troubleshooting guides, and knowledge-base articles.
  • Collaborate with endpoint engineering, identity, cybersecurity, networking, application, service desk, and customer teams.

Required Qualifications
  • 5+ years of experience supporting enterprise mobility, endpoint management, systems administration, or related enterprise IT environments.
  • Demonstrated hands-on experience managing Apple iOS/iPadOS devices in an enterprise MDM environment.
  • Demonstrated hands-on experience managing Android Enterprise devices in an enterprise MDM environment.
  • Hands-on experience administering Microsoft Intune for mobile-device management.
  • Experience configuring and troubleshooting:
    • Device enrollment
    • Configuration profiles
    • Compliance policies
    • Device restrictions
    • Managed applications
    • Mobile security controls
  • Experience with enterprise mobile-device provisioning and enrollment technologies.
  • Experience troubleshooting complex mobile-device enrollment, configuration, authentication, application, and compliance issues.
  • Experience with Microsoft Entra ID/Azure AD and identity-based access controls.
  • Experience supporting mobile-device migrations, large-scale deployments, or enterprise endpoint transitions.
  • Experience providing Tier 2/Tier 3 technical support within a production enterprise environment.
  • Strong technical documentation and troubleshooting skills.
  • Ability to operate effectively within structured security, change-management, and production-support processes.
  • U.S. citizenship and ability to satisfy customer background investigation/suitability requirements.

Preferred Qualifications
  • VMware Workspace ONE/AirWatch administration experience.
  • Direct experience migrating mobile devices from Workspace ONE/AirWatch to Microsoft Intune.
  • Apple Business Manager and Automated Device Enrollment experience.
  • Android Enterprise administration experience.
  • Samsung Knox Mobile Enrollment experience.
  • Google Zero-Touch Enrollment experience.
  • Experience with corporate-owned, kiosk/dedicated, and shared-device deployments.
  • Microsoft Entra Conditional Access and MFA experience.
  • Mobile Application Management (MAM) / application-protection experience.
  • PKI, SCEP, certificate lifecycle, PIV/CAC, or derived credential experience.
  • Mobile threat-defense and endpoint-security experience.
  • Per-app VPN and mobile DLP experience.
  • PowerShell, Microsoft Graph API, REST API, or other endpoint-management automation experience.
  • Splunk/SIEM integration or endpoint security-monitoring experience.
  • Previous experience supporting federal or other highly regulated environments.
  • Previous Public Trust or comparable federal suitability investigation.

Key Competencies
  • Mobile: iOS, iPadOS, Android Enterprise, Samsung Knox
  • Enrollment: Apple Business Manager, ADE/DEP, Google Zero-Touch, Samsung Knox Mobile Enrollment
  • Security: PKI, SCEP, certificates, PIV/CAC, device attestation, encryption, DLP, mobile threat defense, per-app VPN
  • Operations: ServiceNow, Jira, SIEM/Splunk, incident management, change management, technical documentation
  • Microsoft: Microsoft Entra ID, Conditional Access, MFA, Microsoft Graph, PowerShell
  • MDM/UEM: Microsoft Intune, VMware Workspace ONE/AirWatch

About Vamonos IT
Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.
Our Mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice.
Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.
From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.
Our benefits include:
  • Paid Federal Holidays
  • Health, Dental, and Vision insurance options
  • Simple IRA with matching
  • Robust Paid Vacation Policy
  • Continuing Education Assistance
  • Short Term Disability
  • Long Term Disability
  • Company provided life insurance

Veterans are encouraged to apply
Vamonos IT, LLC does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

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