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Help Desk Level 1 Jobs in Virginia (NOW HIRING)

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or desktop support experience is required. Strong troubleshooting abilities are required. Possess strong ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In ... Responsibilities : • Provide exceptional first-level technical support to NVR team members ...

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Showing results 1-20

All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Virginia

Help Desk Level 1 information

See Virginia salary details

$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for help desk level 1 in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Virginia? For Help Desk Level 1 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Virginia look for? The top searched job categories for Help Desk Level 1 jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Level 1 jobs? Cities in Virginia with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,984 per year, or $20.7 per hour.
Level 1 SAP Basis Help Desk Analyst

Level 1 SAP Basis Help Desk Analyst

Johnson Technology Systems, Inc. (JTSi)

Reston, VA • On-site

$69.50 - $90.75/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
Johnson Technology Systems, Inc. (JTSi) is a federal government consulting firm providing technical services to the Federal Government. The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems and provide basic troubleshooting as a Level 1 Help Desk Analyst.
Responsibilities:
• Level 1 Basis Help Desk - trouble shoot basic problems and triage to Level 2 for bigger issues
• Work with SAP Senior Basis consultants
• Assist in the installation, configuration, and maintenance of SAP systems
• Monitor system performance, troubleshoot issues, and apply patches and updates as needed.
• Perform system copies, refreshes, and client copies as part of system maintenance activities.
• Administer the SAP database in alignment with agreed standards to maximize system performance and availability.
• Coordinate with stakeholders to schedule downtime and minimize impact on business operations during maintenance activities.
• Monitor Backups for successful completion
• Monitor SAP systems and create Service Now tickets
Qualifications:
Required:
• Minimum of 3 years SAP basis experience
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA & S/4HANA.
• Basic understanding of SAP Basis concepts and administration tasks.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and processes
• Excellent English language written and oral communication skills.
• Customer orientation.
Preferred:
• HANA experience a big plus
• Opportunity to work on Cloud Technologies (AWS and Azure)
Company:
Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. Founded in 2003, the company is headquartered in Reston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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