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Help Desk Level 1 Jobs in Virginia (NOW HIRING)

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... level agreements (SLAs). * Responsible for identifying and implementing service improvement ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

Geospatial And Cloud Analytics Inc

Help Desk Analyst

Quantico, VA · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.50 - $29/hr

... one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Qualifications 5+ years experience in a help desk or technical support role. Must be certified at IAT Level II ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.50 - $29/hr

... one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Qualifications 5+ years experience in a help desk or technical support role. Must be certified at IAT Level II ...

MSM Technology, LLC

Help Desk Technician

Gainesville, VA · On-site

$30K - $37K/yr

MSM Technology is seeking a Help Desk Technician to support the U.S. Department of Housing and ... Create, manage, escalate, and resolve IT service tickets following HUD's service level agreements ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

... one user. • Collaborate with the client to resolve network-related events, incidents, and ... Required : • Clearance Level: Secret, Must Have Clearance to Start • IAM I (CAP, CND, Cloud ...

System One

Help Desk Specialist

Vienna, VA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Level I (e.g., CompTIA A+) * HDI Customer Service Representative Experience Requirements * 1-2 ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Level I (e.g., CompTIA A+) * HDI Customer Service Representative Experience Requirements * 1-2 ...

NVR Inc

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

  • Medical

  • Life

  • Retirement

  • PTO

NVR, Inc. is seekingan ITHelp Desk Technician(Tier 1 Support)to work on site inReston, VA At NVR ... Provide exceptional first-level technical support to NVR team members through the Help Desk

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Virginia

Help Desk Level 1 information

See Virginia salary details

$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk level 1 in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are popular job titles related to Help Desk Level 1 jobs in Virginia?

For Help Desk Level 1 jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Virginia look for?

The top searched job categories for Help Desk Level 1 jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Level 1 jobs?

Cities in Virginia with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Manager

Integral

Tysons Corner, VA

$120K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

 The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).


  • Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
  • Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.
  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.

Required:

  • Bachelor's Degree with 5 years of experience in IT support
  • 2 years of support as a Help Desk Manager
  • ITIL v4 Certified
  • Secret Clearance

Preferred:

  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.

Salary range: $120,000 - $135,000

This role is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay. 


Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

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