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Tier 3 Support Jobs in Virginia (NOW HIRING)

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

JFL Consulting LLC

NOC Engineer Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Tier 3 engineers are activated for all Priority 1 network events and serve on the on-call rotation ...

JFL Consulting LLC

NOC Engineer Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Tier 3 engineers are activated for all Priority 1 network events and serve on the on-call rotation ...

JFL Consulting, LLC

NOC Engineer Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Tier 3 engineers are activated for all Priority 1 network events and serve on the on-call rotation ...

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Tier 3 Support information

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How much do tier 3 support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tier 3 support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are the most commonly searched types of Tier 3 Support jobs in Virginia?

The most popular types of Tier 3 Support jobs in Virginia are:

What are popular job titles related to Tier 3 Support jobs in Virginia?

For Tier 3 Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Virginia look for?

The top searched job categories for Tier 3 Support jobs in Virginia are:

What cities in Virginia are hiring for Tier 3 Support jobs?

Cities in Virginia with the most Tier 3 Support job openings:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Help Desk Technician / Tier III Support

PEOPLE TECHNOLOGY AND PROCESSES LLC

Norfolk, VA

$20.25 - $27.50/hr

Full-time

Re-posted 10 days ago

Job description

PWS Title: Help Desk Technician / Tier III Support

Clearance Type: Top Secret

Contingent upon award*

Responsibilities:

  • Troubleshoot and resolve complex technical issues escalated from Tier I and Tier II. This includes problems related to network connectivity, virtual desktops (VDI), domain authentication, print services, and application access. Provide rapid and effective response to maintain user productivity.
  • Process AMC tickets by performing endpoint provisioning, IP address assignment via DHCP or static configuration, switch port activation, DNS/DHCP updates, and port security validation. Ensure changes are logged, tested, and documented per change control policy.
  • One FTE is designated to provide concierge-level IT support for approximately 75 General Officers and VIP users. This includes rapid response to service disruptions, proactive system checks, and discreet, onsite or remote assistance tailored to executive schedules.
  • Assist with user account creation, disabling, unlocking, and access troubleshooting across Active Directory (AD), VDI, and other DISA-managed systems. Ensure changes are compliant with security protocols and properly authorized.
  • Use the approved ticketing system to document, assign, update, and close service requests. Maintain professional, customer-focused communication throughout the ticket lifecycle to keep users informed of progress and resolution timelines.
  • Maintain internal troubleshooting guides, resolution SOPs, and AMC process documentation. Contribute to the creation of job aids and training materials to improve Help Desk efficiency and reduce repeat incidents.
  • Provide IT continuity support during Continuity of Operations (COOP) events, including prepositioning of equipment, alternate site readiness, and user migration assistance.
  • Assist with enclave monitoring tools to track system health, identify trends, and escalate alerts to Network Engineers or Cybersecurity Technician as needed. Contribute to weekly and monthly performance summaries submitted to the Site Lead and Program Manager.

Required Qualifications:

  • Minimum 4-6 years of IT support experience, preferably in DoD or classified environments.
  • Ability to resolve complex end-user issues related to hardware, VDI, networking, and software systems.
  • Strong customer service skills, particularly in supporting senior leadership and VIP personnel.
  • Familiar with ITSM tools (e.g., Remedy, ServiceNow), AMC tasking, and COOP operations.
  • Security+ Certifications and ITIL Foundations (preferred)

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