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Tier 3 Support Jobs in Virginia (NOW HIRING)

CACI

IT Operations Specialist - Tier 3

Chantilly, VA

The CIS program supports our intelligence customer deliver IT services to conduct its globally ... Tier 3 support, including incident analysis, troubleshooting, break/fix, and hands-on touch labor ...

J5 Consulting

Systems Administrator

Chantilly, VA · On-site

... a Tier 3 support environment • Demonstrated professional experience developing and implementing system upgrades • Demonstrated experience identifying technical risks and risk mitigation ...

CACI

CAN/LAN Network Tier 3

Sterling, VA

$23.25 - $30/hr

CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT networks. This position will provide support for IT networks including day-to-day ...

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How much do tier 3 support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 3 support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are the most commonly searched types of Tier 3 Support jobs in Virginia?

The most popular types of Tier 3 Support jobs in Virginia are:

What are popular job titles related to Tier 3 Support jobs in Virginia?

For Tier 3 Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Virginia look for?

The top searched job categories for Tier 3 Support jobs in Virginia are:

What cities in Virginia are hiring for Tier 3 Support jobs?

Cities in Virginia with the most Tier 3 Support job openings:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Tier III Systems Engineer

COMPLETE NETWORK INTEGRATION INC

Glen Allen, VA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

Tier III Systems Engineer

 
Position Overview:
CNI is seeking an experienced Tier III Systems Engineer to serve as the senior technical authority for our managed services clients. This role acts as the final escalation point for complex technical issues while also leading infrastructure projects and advising client leadership on best-fit IT solutions.
The ideal candidate is a seasoned systems engineer who combines deep technical expertise with strong problem-solving skills, project ownership, and the ability to communicate confidently with both technical teams and client executives.
The candidate will be working in our Glen Allen Virginia office. 
Key Responsibilities:
Technical Leadership & Escalations
Serve as the final escalation point for Tier I and Tier II support teams
Troubleshoot and resolve complex, high-impact issues across client environments
Perform deep root-cause analysis and implement long-term, sustainable solutions
Mentor and guide Tier I & II engineers on advanced troubleshooting and best practices
Infrastructure & Project Delivery
Lead and execute projects related to clients’ overall IT infrastructure, including:
Server deployments and migrations
Virtualization platforms
Network architecture improvements
Cloud initiatives
Security enhancements
Own projects from design through implementation and documentation
Balance project work with high-priority operational support
Client Advisory & Strategy
Act as a trusted technical advisor to client points of contact and C-level stakeholders
Translate business needs into secure, scalable, and cost-effective IT solutions
Provide guidance on infrastructure roadmap planning and technology decisions
Communicate technical concepts clearly to non-technical audiences
 
Technical Expertise Required:
Advanced knowledge of:
Microsoft 365 platform including Entra, Exchange, Intune, Purview
Windows and/or Linux server environments
Google Workspace Admin platform
Virtualization platforms (VMware, Hyper-V, or similar)
Networking (routing, switching, firewalls, VPNs)
Public and private cloud platforms (Azure, AWS, etc.)
Cybersecurity principles and best practices
Strong troubleshooting methodology and documentation skills
Experience operating in a managed services or multi-client environment preferred
 
Professional Skills & Attributes:
Self-directed and comfortable owning complex problems end-to-end
Strong research skills and persistence when dealing with ambiguous issues
Excellent written and verbal communication
Calm and methodical under pressure
Able to balance technical depth with business awareness
 
Benefits & Compensation
Health Care Reimbursement Account (HRA):
$400/month tax-free for employees
$800/month tax-free for employees with dependents
Eligible after 90 days of employment
(Health insurance required to participate; funds may be used for premiums, dental, vision, medical copays, and prescriptions)
 Paid Time Off: 120 hours accrued annually, eligible after 90 days of employment. Holiday pay begins day 1.
 Competitive salary based on experience
Opportunities for growth, influence, and technical ownership
 
Why This Role Matters:
This position is critical to maintaining technical excellence, client trust, and long-term infrastructure stability. The Tier III Systems Engineer is not just a problem solver — they are a technical leader and advisor who shapes how clients experience CNI.