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Tier 3 Support Jobs in Virginia (NOW HIRING)

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

Marathon TS

CIOCC Tier 3 Analyst - FDA

Rockville, VA · On-site

They are seeking a CIOCC Tier 3 Analyst responsible for analyzing and responding to security events ... Government support experience preferred but not required. Company : Marathon TS provides a full ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

XMS Solutions

Senior Intune Engineer

Springfield, VA · On-site

$110 - $160/hr

This role is critical to ensuring secure, reliable, and scalable endpoint management services while providing Tier 3 support for complex MCM and Intune issues. The position will have a hybrid ...

CACI

Network Engineer Tier 3

Springfield, VA · On-site

Job Title: Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time ... Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer ...

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How much do tier 3 support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 3 support in Virginia is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What are the most commonly searched types of Tier 3 Support jobs in Virginia?

The most popular types of Tier 3 Support jobs in Virginia are:

What are popular job titles related to Tier 3 Support jobs in Virginia?

For Tier 3 Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Support jobs in Virginia look for?

The top searched job categories for Tier 3 Support jobs in Virginia are:

What cities in Virginia are hiring for Tier 3 Support jobs?

Cities in Virginia with the most Tier 3 Support job openings:

Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,714 per year, or $25.8 per hour.

Help Desk Technician - Tier 3

Solvere One/HouseCall

Dulles, VA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 hours ago

Job description

About the Company

Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.

Opening

Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities

  • Act as the Tier 3 escalation point for the service desk
  • Support cloud, hybrid, and on-prem infrastructure environments
  • Lead troubleshooting across servers, networks, virtualization, and security
  • Update documentation and standard operating procedures, as needed
  • Mentor Tier 1 and Tier 2 engineers
Technical Requirements
  • 5+ years in IT, with 3+ years in an MSP environment
  • Expertise in Microsoft 365, Azure AD, and Entra ID
  • Strong experience with Windows and Apple/macOS environments
  • Strong experience with PowerShell
  • Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
  • Experience with backup & disaster recovery solutions
  • Experience supporting hybrid and fully cloud-based organizations
  • Familiarity with RMM and PSA tools (ConnectWise preferred)
Preferred Qualifications
  • Certifications such as Security+ and/or Network+
  • AZ-100, AZ-700, AZ-900
  • Experience with Google Admin
  • Experience with virtualization platforms (VMware, Hyper-V)

Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.” 

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