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Remote Tier 3 Support Jobs in Virginia (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

Ariel Partners

Senior Systems Administrator (Okta)

Fairfax, VA · On-site +1

$87K - $119K/yr

Provide Tier III support to Tier I/II helpdesk personnel for escalated incidents. * Collaborate with project managers, system administrators, network engineers, and development teams to troubleshoot ...

ICF

Salesforce QA Engineer (Public Trust)

Reston, VA · Remote

$57.75 - $76.50/hr

Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this ... Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA ...

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Remote Tier 3 Support information

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are popular job titles related to Remote Tier 3 Support jobs in Virginia?

For Remote Tier 3 Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Tier 3 Support jobs in Virginia look for?

The top searched job categories for Remote Tier 3 Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Tier 3 Support jobs?

Cities in Virginia with the most Remote Tier 3 Support job openings:

Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Tier 3 Crowdstrike Architect

Great Falls, VA • Remote

Lateral Insights LLC
See more jobs at Lateral Insights LLCexternal

Full-time

Posted 11 days ago

Job description

Role: Senior Tier 3 CrowdStrike Architect

Location: Remote in US – Candidate needs to be a resident

This position acts as the highest level of technical escalation (Tier 3) for endpoint incidents, advanced threat hunting, platform troubleshooting, and complex integrations (such as Next-Gen SIEM, threat intelligence, and automated orchestration). The Senior Tier 3 CrowdStrike Architect serves as the primary technical authority for the State of Iowa’s Enterprise Endpoint Detection and Response (EDR / XDR) platform. Operating within the Information Security Services (ISS) Bureau, this role is responsible for the overall architecture, administration, multi-tenant federation, fine-tuning, and escalation engineering of the CrowdStrike Falcon ecosystem across state agencies.
This position acts as the highest level of technical escalation (Tier 3) for endpoint incidents, advanced threat hunting, platform troubleshooting, and complex integrations (such as Next-Gen SIEM, threat intelligence, and automated orchestration).

1. Platform Architecture & Multi-Tenant Administration

• Architect, implement, and maintain the state-wide CrowdStrike Falcon platform architecture across multi-tenant environments (CID hierarchy, RBAC, policy groups).

• Oversee sensor deployment strategies, policy prevention/detection tuning, custom rule creation (IOAs/IOCs), and feature rollout schedules across diverse agency environments.

• Manage CrowdStrike platform health, agent updates, host group management, and agent troubleshooting across Windows, macOS, Linux, and virtualized workloads.

2. Tier 3 Incident Escalation & Response Engineering

• Act as the final technical escalation point for complex endpoint threats, zero-day vulnerabilities, and persistent malware identified by Tier 1/2 SOC analysts.

• Execute advanced containment, remediation, and live forensics using Real-Time Response (RTR) and custom scripts during critical incidents.

• Partner with SOC Analysts and Incident Response teams to refine playbooks, minimize Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR), and drive risk reduction.

3. Integration, Automation & Data Pipeline

• Design and support telemetry integration between CrowdStrike Falcon, central SIEM/SOAR platforms, network defenses, and threat intelligence feeds.

• Introduce new integration ideas to better levergage existing security tools.

• Leverage CrowdStrike Fusion SOAR workflows to automate routine containment, notifications, and response actions.

• Align endpoint security strategies with Identity Threat Detection and Response (ITDR) and Cloud Security Posture Management (CSPM) modules as platform needs evolve.

4. Stakeholder Enablement, Training & Vendor Management

• Translate complex technical threat data into actionable guidance for agency IT administrators and executive leadership.

• Develop dashboards using the CrowdStrike API to collect daily vulnerability data, and other key metrics, providing clear and actionable visibility into the enterprise environment.

• Develop standardized operating procedures (SOPs), deployment guides, and platform hardening specifications for state agency IT partners.

• Serve as the primary technical point of contact with CrowdStrike engineering and technical account managers (TAMs) to drive feature requests and resolve critical bugs.

• Provide formal and informal technical mentoring and training to Tier 1/2 SOC staff.

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