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Remote Tier 3 Support Jobs in Virginia (NOW HIRING)

Maximus

Senior Telecommunications Engineer

VA · On-site +1

... Wednesday, June 3, 2026 City Remote Country United States Working time Full-time Description ... supporting mission-critical programs across national security, defense, and public service delivery.

Maximus

Senior Telecommunications Engineer

VA · On-site +1

... Wednesday, June 3, 2026 City Remote Country United States Working time Full-time Description ... supporting mission-critical programs across national security, defense, and public service delivery.

Aleut Federal

Application Developer - Senior

Reston, VA · On-site +1

$100K - $150K/yr

We support our Shareholders by providing excellent service and quality results to our clients and ... Must possess IT-II / Tier 3/NACLC/ANACI / Moderate Risk eligibility or have a current Tier 3 or ...

Maximus

M365 Platform Engineer

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and ...

Maximus

Telecommunications Lead

VA · On-site +1

$44K - $57K/yr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring ...

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Showing results 21-40

All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Virginia

Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Virginia? For Remote Tier 3 Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Virginia look for? The top searched job categories for Remote Tier 3 Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Tier 3 Support jobs? Cities in Virginia with the most Remote Tier 3 Support job openings:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 6% Part Time, and 10% Contract. Highlights an 1% In-person, 1% Hybrid, and 98% Remote job distribution.

IT Systems Audit Manager/Audit Subject Matter Expert (SME) (61128)

Beshenich & Muir Associates

Fort Myer, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

BMA is seeking a IT Systems Audit Manager/Audit Subject Matter Expert (SME) to join our team. This is a fully remote role.
Job Summary
Applies accounting principles and auditing standards to support informed business decisions, improve organizational performance, and ensure compliance with applicable laws, regulations, and accounting standards. Provides project leadership for complex accounting and audit engagements, manages client relationships, and oversees project execution to ensure quality deliverables are completed on time and within budget
Key Responsibilities
  • Bachelor's Degree in a relevant business or technical field
  • At least 6 years of applicable financial or business experience, including at least 2 years with the government leading and providing technical direction on audit and/or audit advisory projects
  • Skilled in Microsoft Office programs, including Excel, Word, PowerPoint, and Microsoft Project
  • Excellent analytical and writing skills
  • Familiarity with Federal Acquisition Regulations
  • Knowledge of OMB Circular A-123, Management's Responsibility for Internal Control; OMB Circular A-127, Financial Management Systems; OMB Circular A-134, Financial Accounting Principles and Standards; and Federal Information Systems Controls Audit Manual requirements
  • Experience working with DoD/DLA
  • Relevant certification from a nationally recognized authority
  • Project Management certification, such as Project Management Professional (PMP), Agile, or another equivalent nationally recognized certification
  • Must possess an IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) background investigation at the time of proposal submission
  • Preferred: Possess and maintain an active CompTIA Security+ certification or an approved industry equivalent, such as ISC2 SSCP

Clearance Requirements
Must possess an IT-II Non-Critical Sensitive designation or Tier 3 (T3) background investigation at the time of proposal submission.
Required Skills & Certifications
  • Bachelor's degree in a relevant business or technical field.
  • At least six (6) years of applicable financial or business experience, including at least two (2) years leading and providing technical direction on government audit and/or audit advisory projects.
  • Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Microsoft Project.
  • Excellent analytical, problem-solving, and written communication skills.
  • Familiarity with the Federal Acquisition Regulation (FAR).
  • Knowledge of Office of Management and Budget (OMB) Circular A-123, Management's Responsibility for Internal Control; OMB Circular A-127, Financial Management Systems; OMB Circular A-134, Financial Accounting Principles and Standards; and the Federal Information Systems Controls Audit Manual (FISCAM).
  • Experience supporting the Department of Defense (DoD) and/or the Defense Logistics Agency (DLA).
  • Relevant certification from a nationally recognized authority.
  • Must possess an IT-II Non-Critical Sensitive designation or Tier 3 (T3) background investigation at the time of proposal submission.

Overview
BMA is an employee-owned small business headquartered in Huntsville, AL that provides superior customer service by empowering all levels of our staff to make timely decisions to produce high-quality results. BMA fosters an environment of passion, precision, and dedication in order to fulfill our commitments to our partners, government, and country.
Benefits
We believe that our employees well-being is paramount to our success so our benefits package has been crafted with that in mind. We offer multiple healthcare coverage options to include low deductible, high deductible, and plans eligible for our Health Savings Account (HSA) option. Along with medical coverage, employees have dental, vision, accident & illness, short- and long-term disability all available to them. BMA proudly maintains a 401(k) plan with an industry leading 6% match that can include profit sharing based on company performance. Lastly, being an employee-owned company means that BMA offers a 100% Employee Stock Ownership Plan (ESOP), providing eligible employees the opportunity to earn stock in BMA, subject to plan eligibility and vesting requirements.
AAP & EEO Statement
BMA is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law.

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