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Remote Tier 3 Support Jobs (NOW HIRING)

Equiliem

Tier 3 Call Support

$18.50 - $24.75/hr

Title: Tier 3 Call Support Location: Remote Key Responsibilities * Conduct outbound calls to existing members to provide updates, resolve queries, and ensure satisfaction. * Communicate clearly about ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized ...

Vontier

Tier 3 Technical Support Specialist (Remote)

$28.84 - $38.46/hr

The Tier 3 Specialist will play a critical role in providing advanced technical support and ... Teletrac Navman is a Vontier company. #LI-KS1 #LI-Remote WHO IS VONTIER Vontier(NYSE: VNT) is a ...

New

Koniag

Tier I Customer Support Representatives (REMOTE)

$17.50 - $22.25/hr

This is a remote position. We offer competitive compensation and an extraordinary benefits package ... Escalate complex issues to appropriate Tier II or Tier III support teams when necessary ...

VivSoft Technologies LLC

Support Specialist

Herndon, VA · On-site +1

Remote Clearance: Secret Type: Full-time, W2About VivSoft We are a mission-driven technology ... Job Summary Provides advanced Tier III application and operational support for mission-critical ...

VivSoft Technologies

Support Specialist

Herndon, VA · Remote

Remote Clearance: Secret Type: Full-time, W2 About VivSoft We are a mission-driven technology ... Job Summary Provides advanced Tier III application and operational support for mission-critical ...

West 4th Strategy

Support Engineer

Washington, DC · Remote

$90K - $110K/yr

This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package. RESPONSIBILITIES * Deliver Tier 3 support as the primary responsible, managing the ...

AMERICAN SYSTEMS

Service Desk Tier 2/3 Support

Mclean, VA · On-site +1

$93K - $101K/yr

Provides Tier 2 and Tier 3 user support for all stakeholders of DLSA systems, services, and components. * Must be able to function and make required decisions independently * Resolves incidents ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. * Oversee ... This is a Remote position. * The schedule for this position is based on company requirements for ...

American Systems

Service Desk Tier 1 Support

$67K - $76K/yr

Escalates issues requiring more detailed technical analysis or engineering support to Tier 2/Tier 3 support personnel. * Supports Service Desk performance in accordance with required service level ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$67K - $76K/yr

Escalates issues requiring more detailed technical analysis or engineering support to Tier 2/Tier 3 support personnel. * Supports Service Desk performance in accordance with required service level ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams with comprehensive ... Conduct remote troubleshooting sessions using secure remote access tools. * Maintain up-to-date ...

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All JobsRemote Tier 3 Support Jobs

Remote Tier 3 Support information

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$14

$26

$44

How much do remote tier 3 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 11% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 3 Call Support

Tier 3 Call Support

Equiliem

Remote

$18.50 - $24.75/hr

Other

Posted 8 days ago

Job description

Title: Tier 3 Call Support
Location: Remote
Job Description:
Key Responsibilities
  • Conduct outbound calls to existing members to provide updates, resolve queries, and ensure satisfaction.
  • Communicate clearly about healthcare provider networks, coverage details, reimbursement processes and etc
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About Equiliem

Sourced by ZipRecruiter

Equiliem specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

East Brunswick, NJ, US

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