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Remote Tier 3 Support Jobs in Ohio (NOW HIRING)

Remote Ohio Working hours: 40-60 DEUTZ is one of the world's leading manufacturers of innovative ... Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred. * Ability ...

Sr Engineer - Platform

Dublin, OH ยท Remote

$93K - $158K/yr

... practices guidance and tier-3 support for the digital footprint at a great company ... Kubernetes administration experience a plus Expected Work Location (Remote) : It is expected that ...

Sr Engineer - Platform

Dublin, OH ยท Remote

$93K - $158K/yr

... tier-3 support for the digital footprint at a great company. * Work closely with operations and ... Kubernetes administration experience a plus Expected Work Location (Remote) : It is expected that ...

Senior DevOps Engineer

Dayton, OH ยท Remote

$122K - $157K/yr

... Tier 3 operational support. This position requires the ability to obtain a Secret clearance. The ... Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness.

What we can offer: * 3 weeks' vacation and 5 personal days * Comprehensive Medical, Dental, and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Senior Counsel - Remote

Dayton, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Cleveland, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Akron, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Toledo, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Cincinnati, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Senior Counsel - Remote

Columbus, OH ยท Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

Legal Content Reviewer - Remote

Toledo, OH ยท Remote

$140 - $350/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

Legal Content Reviewer - Remote

Akron, OH ยท Remote

$140 - $350/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

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Showing results 1-20

Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Ohio? For Remote Tier 3 Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Ohio look for? The top searched job categories for Remote Tier 3 Support jobs in Ohio are:
Infographic showing various Remote Tier 3 Support job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Cybersecurity Assessment & Authorization SME

Connected Logistics

Columbus, OH โ€ข On-site, Remote

$115K - $125K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Job description

Description

Remote role but must live within 150 miles of one of the following DLA Locations: Battle Creek MI, Columbus OH, New Cumberland PA, Philadelphia PA, Ft. Belvoir VA (HQ), or Richmond VA


Contingent Upon Contract Award


Connected Logistics is seeking a Cybersecurity Assessment & Authorization SME to assist in managing the implementation, maintenance and monitoring of cybersecurity in support of J6 Program Executive Officer's Portfolio of IT capabilities, associated Program Management Offices, IT infrastructure support and Operational Technology areas for Information Systems/Programs throughout the entirety of its system development life cycle.


The Cybersecurity Assessment & Authorization SME serves as a cybersecurity Subject Matter Expert (SME) with regards to Assessment and Authorization (A&A) of information systems and all associated cybersecurity policies and procedures.


Key Responsibilities:


The Cybersecurity Assessment & Authorization SME executes DoW/DLA cybersecurity processes to authorize information systems, maintain authorization of information systems, or serves as a Subject Matter Expert (SME) for systems undergoing the authorization process. ย Specific duties for this position include but aren't limited to:

  • Possessing an understanding of how security controls identified in the NIST 800-53 apply to the process of assessing and authorizing a large organization's IT infrastructure such as DLA, in which there is a compilation of large and small enclaves, Cloud Hosted Services, Operational Technology, AIS applications and outsourced IT processes.
  • ย Determining the residual risk of an identified vulnerability (e.g., non-compliant security control) and determines the possible ramifications on the system's current or future authorization.ย 
  • Briefs senior management on the progress or results of an information system undergoing the Risk Management Framework (RMF) process.

Preferred Qualifications:

  • Possess excellent analytical and writing skills.
  • Possess Microsoft Office programs (Excel, Word, PowerPoint, MS Project, etc.) knowledge.
  • Possess experience working with DoD/DLA.

Requirements

KP-1 Enterprise RMF & Authorization Lead


Purpose: Serves as the senior cybersecurity authority for enterprise RMF execution, authorization strategy, and executive engagement across the DLA portfolio. Leads assessment, authorization, and risk management activities while serving as the primary advisor for AO, SCA, ISSM, and PM stakeholders.ย ย 

Minimum Requirementsย 

  • Five years RMF, C&A, and DoD cybersecurity experienceย 
  • Experience conducting authorization reviewsย 
  • Secret clearanceย 
  • Tier 3/NACLC/ANACIย 
  • IAM Level III certificationย 
  • CISSPย 
  • CAPย 
  • Former ISSM, SCA, AO support staff, or Cyber Program Leadย 
  • DLA or Fourth Estate experienceย 
  • eMASS administration experienceย 
  • Experience briefing SES and Flag Officer equivalentsย 

ย KP-2 Security Control Assessment Lead ย 

Purpose: Leads security control assessment, independent validation, compliance reviews, and risk determination activities. Responsible for ensuring assessment consistency and quality across the enterprise workload.ย ย 

Minimum Requirementsย 

  • Five years RMF and NIST experienceย 
  • Security control assessment experienceย 
  • Authorization review experienceย 
  • Secret clearanceย 
  • Tier 3 investigationย 
  • IAM Level III certificationย 
  • CAPย 
  • CISSPย 
  • CISAย 
  • Extensive NIST 800-53 assessment backgroundย 
  • Experience conducting SCA-style reviewsย 
  • Knowledge of FISMA and Federal compliance frameworks ย 

KP-3 Continuous Monitoring & Vulnerability Management Leadย 

Purpose: Leads ongoing cybersecurity compliance, vulnerability management, remediation tracking, STIG validation, and continuous monitoring operations throughout system lifecycles.ย ย 

Minimum Requirementsย 

  • Five years DoD cybersecurity experienceย 
  • RMF experienceย 
  • Secret clearanceย 
  • Tier 3 investigationย 
  • IAM Level III certificationย 
  • CISSPย 
  • SecurityX (formerly CASP+)ย 
  • ACAS experienceย 
  • Enterprise vulnerability management experienceย 
  • STIG implementation expertiseย 
  • POA&M governance experienceย 

ย KP-4 OT, Cloud & Emerging Technology Security Leadย 

Purpose: Serves as the lead for Operational Technology (OT), Facility Related Control Systems (FRCS), cloud-hosted environments, and specialized authorization efforts requiring advanced cybersecurity expertise.ย ย 

Minimum Requirementsย 

  • Five years DoD cybersecurity experienceย 
  • RMF and C&A experienceย 
  • Authorization review experienceย 
  • Secret clearanceย 
  • Tier 3 investigationย 
  • IAM Level III certificationย 
  • CISSPย 
  • CCSP or AWS/Azure security certificationย 
  • OT/ICS security experienceย 
  • Cloud authorization experienceย 
  • Experience supporting hybrid architecturesย 
  • Experience with platform and enclave authorizationsย 

Total Rewards Statement

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $115,000.00 to $125,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.


Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us!


Connected Logistics respects the need for confidentiality for all applicants.


Connected Logistics has been named a 2026 WTOP Top Workplace in the medium sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.ย 


Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.


EOE/Disability/Veteransย