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Remote Tier 3 Support Jobs in Ohio (NOW HIRING)

Deutz

Remote Field Service Technician III

Columbus, OH · On-site +1

Remote Ohio Working hours: 40-60 DEUTZ is one of the world's leading manufacturers of innovative ... Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred. * Ability ...

Wendy's

Sr Engineer - Platform

Dublin, OH · Remote

$93K - $158K/yr

... practices guidance and tier-3 support for the digital footprint at a great company ... Kubernetes administration experience a plus Expected Work Location (Remote) : It is expected that ...

The Wendy's Company

Sr Engineer - Platform

Dublin, OH · Remote

$93K - $158K/yr

... tier-3 support for the digital footprint at a great company. * Work closely with operations and ... Kubernetes administration experience a plus Expected Work Location (Remote) : It is expected that ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

What we can offer: * 3 weeks' vacation and 5 personal days * Comprehensive Medical, Dental, and ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Huntington

Business analyst 3

Columbus, OH · On-site +1

$41 - $56.50/hr

The Business Analyst 3 provides advanced support for assigned business process and/or system within ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Business analyst 3

Columbus, OH · On-site +1

$41 - $56.50/hr

The Business Analyst 3 provides advanced support for assigned business process and/or system within ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Business analyst 3

Columbus, OH · On-site +1

$42.25 - $58.25/hr

The Business Analyst 3 provides advanced support for assigned business process and/or system within ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

GIA Legacy Planning

$30K - $60K/yr

Backed by Symmetry Financial Group, we empower our agents with the latest technology, top-tier ... Active Life and/or Health Insurance License (required) - licensing support/guidance available for ...

Concept Plus

Documentation Specialist

Dayton, OH · On-site +1

Must be able to obtain a Tier-3 Secret Clearance * 5-7 years of experience in configuration ... Experience supporting Configuration Control Boards (CCB) and change management workflows

Concept Plus

Business Intelligence Analyst

Dayton, OH · On-site +1

Must be able to obtain a Tier-3 Secret Clearance * Bachelor's degree in Business, IT, Engineering ... Experience supporting federal IT systems * Familiarity with DevSecOps environments and CI/CD ...

Harris

Remote Care Management - CMA

New Hampshire, OH · Remote

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... Payment tier increases require 3 months consistency to achieve. There is a $1/encounter incentive ...

Harris

Remote Care Management - CMA

Delaware, OH · Remote

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... Payment tier increases require 3 months consistency to achieve. There is a $1/encounter incentive ...

Concept Plus

Mid-Level Developer

Dayton, OH · On-site +1

Contribute to documentation and knowledge sharing to support team onboarding and system understanding. Required Qualifications * US Citizen * Must be able to obtain a Tier-3 Secret Clearance * 5-7 ...

Concept Plus

Test Engineer

Dayton, OH · On-site +1

Must be able to obtain a Tier-3 Secret Clearance * Bachelor's degree in IT, Engineering, Computer ... Experience supporting federal systems * Familiarity with secure DevSecOps practices * Knowledge of ...

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Remote Tier 3 Support information

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are popular job titles related to Remote Tier 3 Support jobs in Ohio?

For Remote Tier 3 Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Tier 3 Support jobs in Ohio look for?

The top searched job categories for Remote Tier 3 Support jobs in Ohio are:

Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Remote Field Service Technician III

Deutz

Columbus, OH • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Remote Field Service Technician III
Location: Remote Ohio
Working hours: 40-60
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization's success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.
Essential Duties and Responsibilities
  • Travel to customer(s) locations to perform engine and equipment-related repairs.
  • Assist in resolving customer-related issues in a timely manner.
  • Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
  • Plan methods and sequence of performing repairs assigned.
  • Pre-order all parts and materials required to perform assigned repairs.
  • Inspect required repairs safely and effectively.
  • Ensure all repairs are completed as assigned and according to manufacturer requirements.
  • Ensure proper cosmetic appearance upon completion of repairs.
  • Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
  • Maintain and keep the work area in a clean and safe condition.
  • Communicate with customers in a respectful and honest manner.
  • Match all identified solutions necessary to affect repair.
  • Complete all work orders and time sheets in a timely manner.
  • Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
  • Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
  • Perform all work in accordance with all established policies and procedures.
  • Assist in the proper filing of warranty claims and customer invoices.
  • Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
  • Maintains and cleans service trucks meeting DOT requirements.
  • Other duties as assigned.

Other Qualifications
  • Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
  • Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
  • Ability to work with minimal supervision.
  • Meet all local/state and company requirements to operate a company-assigned service vehicle.
  • Excellent communication skills (writing, speaking in person, and over the phone).
  • Proficient in the use of basic computer functions and portable diagnostic tools.
  • Must have your own tools. Key DEUTZ tools will be provided.

Supervisory Responsibility
  • Individual Contributor

Travel Requirements
  • Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

Minimum Requirements
  • 4+ years experience as a shop tech, 2+ years experience as a field tech or 2-3 years of experience as a remote tech
  • High School Graduate or General Education Degree (GED)
  • Must be able to maintain DOT medical card status
  • Must have a valid driver's license and be insurable by the company

Preferred Requirements
  • Two years of Diesel engine experience.
  • 2-5 years of construction equipment repair experience preferred
  • Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
  • Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements
  • Manufacturing assembly and warehouse environments.
  • Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.
  • No A/C.

#LI-DNI
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

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