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Remote Tier 3 Support Jobs in Ohio (NOW HIRING)

Business analyst 3

Columbus, OH ยท On-site +1

$41 - $56.25/hr

Description Summary The Business Analyst 3 provides advanced support for assigned business process ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

New

Must be able to obtain a Tier-3 Secret Clearance * 5-7 Years experience as a Cloud/DevSecOps ... supporting Federal Government * Bachelor's degree in IT, Engineering, Computer Science, or a ...

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

DevOps Engineer III

Beavercreek, OH ยท Remote

$49 - $67/hr

Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness * Provide Tier 1 operational support, including automated baseline desktop and software installs (DSC ...

QA Lead

Dayton, OH ยท On-site +1

About the role Concept Plus is seeking a QA Lead to provide senior technical leadership supporting ... Must be able to obtain a Tier-3 Secret Clearance * 10+ years of QA/Test Automation Engineering ...

Showing results 21-40

Remote Tier 3 Support information

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are popular job titles related to Remote Tier 3 Support jobs in Ohio?

For Remote Tier 3 Support jobs in Ohio, the most frequently searched job titles are:

Infographic showing various Remote Tier 3 Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Business analyst 3

0101 The Huntington National Bank

Columbus, OH โ€ข On-site, Remote

$41 - $56.25/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Description Summary The Business Analyst 3 provides advanced support for assigned business process and/or system within a business unit. Duties & Responsibilities Maintains, monitors, updates assigned business process and/or system. Researches complex problems and acts independently to resolve. Analyzes existing business process and or systems and determines technical or procedural improvements and implements changes. Develops and provides documentation for users and training purposes. Develops operational procedures for products, services and systems supported. Designs processes to meet regulatory requirements. Develops and generates specialized and ad hoc reports. Analyzes reports and makes recommendations for improvements in processes and /or systems. Provides technical support to business unit, customers, management and other users. Acts as liaison between software vendors and process/system users or between users and other corporate areas. May serve as lead analyst in training or projects. Performs other duties as assigned. Basic Qualifications Bachelors degree At least 5 years of related experience High School diploma with 9 years of experience/education in a related field may be considered. Preferred Qualifications Strong proficiency with Microsoft Office Suite. Advanced analytical and mathematical skills. Excellent written and verbal communication skills. Ability to multi task and work in a fast paced environment with strong organizational skills and attention to detail. Ability to identify continuous improvement opportunities and solutions. Ability to prioritize multiple projects. Exempt Status (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people's lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it's helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. #J-18808-Ljbffr