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Remote Tier 3 Support Jobs in Ohio (NOW HIRING)

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Remote Tier 3 Support information

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are popular job titles related to Remote Tier 3 Support jobs in Ohio?

For Remote Tier 3 Support jobs in Ohio, the most frequently searched job titles are:

Infographic showing various Remote Tier 3 Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

National Accounts - Remote Project Manager

i2G Systems

Plain City, OH โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Overview

Together, We Enhance Innovationย andย Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most.

We are seeking an experienced Remote Security Project Manager to take full ownership and remote leadership of low-voltage security integration projects for a dedicated national account. In this role, you will lead multidisciplinary teams-including internal installation technicians, integration engineers, and specialized subcontractors-delivering Access Control Systems (ACS), Intrusion Detection Systems (IDS), CCTV, intercoms, and integrated property technology systems.

As the project champion, you will drive project governance, financial health, and operational excellence across the entire project lifecycle. You will serve as the primary strategic and operational liaison between internal cross-functional teams (Sales, Engineering, Operations) and external stakeholders (National Clients, General Contractors, and associated trades) to ensure scopes are delivered on time, within budget, and to the highest quality standards.

Responsibilities
  • End-to-End Project Leadership: Own the planning, execution, and closeout of concurrent electronic security installations, driving accountability across all milestones, schedules, and deliverables.
  • Stakeholder & Client Management: Serve as the primary point of contact for key national account stakeholders and General Contractors, leading regular status reviews, technical discussions, and executive progress reporting.
  • Resource & Subcontractor Oversight: Direct, evaluate, and hold accountable field installation technicians, integration engineers, and subcontractor partners to ensure safety, technical compliance, and adherence to i2G standards.
  • Financial & Scope Governance: Manage project budgets, monitor labor and material expenditures, control billing milestones, and actively protect project profit margins through proactive change order and risk management.
  • Technical Quality & Compliance: Interpret and validate complex architectural, electrical, civil, and security design packages; oversee accurate as-built/red-line documentation and technical programming workflows.
  • Risk Mitigation & Issue Resolution: Proactively identify project bottlenecks, manage Requests for Information (RFIs), resolve site conflicts quickly, and implement contingency plans to eliminate schedule slippage.
  • Pre-Sales & Estimating Support: Partner with Sales and System Engineering to review scopes of work (SOWs), evaluate technical feasibility, and assist in proposal development as needed.
  • Field Verification & Site Audits: Travel to client sites to lead project kick-offs, conduct comprehensive quality assurance audits, and execute formal commissioning and closeout.
  • Other duties as required and assigned for business need.
Qualifications
  • 4-6 years of progressive project management experience within the commercial electronic security or low-voltage systems integration industry.
  • Demonstrated background managing access control systems (ACS), video surveillance (CCTV), intrusion detection (IDS), intercoms, and broader property technology infrastructure.
  • Proven track record managing project financials, resource allocation, and multi-tier subcontractor teams.
  • Proficiency with project management and scheduling platforms (e.g., MS Project, Smartsheet, SimPRO) and enterprise office suites.
  • Strong blueprint literacy with the ability to read and interpret detailed security, electrical, and structural drawings.
  • High degree of communication acumen, with experience managing client expectations at both the site and corporate levels.
  • Valid driver's license and ability to pass required background screenings.
  • Willingness and ability to travel (50%-75%) to support project milestones, quality inspections, and handoffs.
Other Eligibility Requirements
  • Active manufacturer or platform certifications in enterprise security platforms (e.g., Lenel OnGuard, Software House CCURE, Axis, Verint, Commend, DMP).
  • Project Management Professional (PMP) certification or equivalent formal PM credential.
  • Working familiarity with life safety/fire system integrations
Company OverviewBenefits & PerksWe support your financial, professional, and personal well-being with a competitive benefits package, including:
  • 401(k) with Company Match
  • Healthcare Coverage: Medical, Dental, and Vision plans, with most premiums employer-paid
  • Employee Assistance Program (EAP): Mental health and wellness support
  • Paid Time Off:
    • Exempt Positions: Flexible Time Off (FTO)
    • Non-Exempt Positions: Tenure-based PTO
    • Paid Sick Leave
  • Professional Development:
    • Annual development stipend
    • Company-paid certifications
    • Educational reimbursement for eligible coursework
  • Career Growth: Opportunities to work on high-impact projects across critical infrastructure, healthcare, data centers, stadiums, and more
Why Join Us?Join a fast-growing, collaborative organization that values innovation, professional growth, and employee success.

This is a Remote Electronic Security Project Manager career opportunity with i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.htmlย 

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/ ย 

Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger -ย  at work and in the world.ย  i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Employment Type: OTHER