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Tier 3 Support Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is ...

Aretum

Tier III Support Technician

Arlington, VA · On-site

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

TecTammina

Tier 3 Support Engineer

Redmond, WA

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

About The Role When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

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Tier 3 Support information

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How much do tier 3 support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, often handled by help desk staff. L2 (Level 2) support includes more complex issues requiring specialized knowledge, while L3 (Level 3) support involves advanced technical expertise and often includes developers or engineers. L4 (Level 4) support typically refers to external vendors or manufacturers providing specialized assistance for hardware or software problems.

What is Tier 3 support job description?

A Tier 3 support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. They often have advanced knowledge of products, systems, or networks, and may troubleshoot hardware, software, or network problems, providing detailed solutions and collaborating with development or engineering teams. Strong technical skills, problem-solving abilities, and familiarity with diagnostic tools are essential for this role.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1 support involves basic customer assistance, such as troubleshooting common issues and providing initial help. Tier 2 support handles more complex problems that require deeper technical knowledge, often involving specialized tools. Tier 3 support is the highest level, involving expert technicians or engineers who resolve advanced issues and may develop solutions or fixes for persistent problems.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What is considered Tier 3 support?

Tier 3 support is the highest level of technical support in an organization, typically handled by specialized engineers or developers who resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support. It often involves in-depth troubleshooting, code analysis, and system modifications, requiring advanced technical skills and familiarity with tools like ticketing systems and remote diagnostics.

What is a Tier 3 Support job?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

More about Tier 3 Support jobs
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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 3 Support Engineer

Pennant Services, Inc.

Nashville, TN

Full-time

Re-posted 23 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY 
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk  and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours. 

JOB DUTIES 
Advanced Incident & Problem Management  

  • Resolve escalated incidents requiring deep technical expertise. 
  • Perform root cause analysis for recurring issues and recommend long-term fixes. 
  • Support critical incidents, ensuring minimal disruption to business operations. 
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause 
  • analysis, and provide advanced support for critical systems.  
  • Document incident findings, lessons learned, and permanent fixes. 

Project & Technical Involvement  

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations. 
  • Partner with other IT teams on cross-functional projects. 
  • Assist with testing, rollout support, and post-implementation validation. 
  • Provide technical input and risk assessment during change management and release management procedures. 

Knowledge & Continuous Improvement  

  • Develop advanced documentation and knowledge base content. 
  • Mentor tier 1 and 2 to improve technical capability across the team. 
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability. 

Liaison & Collaboration  

  • Act as a technical bridge between the service desk and other IT functions. 
  • Communicate effectively with business stakeholders during escalations or projects. 
  • Ensure alignment of support with organizational IT strategy. 
  • Provide status updates, post-incident reports, and technical explanations as needed. 
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS 

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 
  • 4+ years in IT support with significant Tier 2/3 experience. 
  • Advanced knowledge of Windows, macOS, and Linux environments. 
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). 
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS). 
  • Experience with scripting and automation (PowerShell, Python, Bash). 
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA). 
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred. 
  • Excellent written and verbal communication skills. 
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset. 
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.  
  • Competence in documentation and change management processes. 
  • Excellent analytical and problem-solving skills. 

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN
 

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.