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Tier 3 Support Jobs (NOW HIRING)

Quinn Company CAT

Tier III Support Technician

Whittier, CA · On-site

$29.10 - $35/hr

Support and triage IT tickets, providing Tier III level support when needed * Maintain documentation, SOPs, and knowledge base articles * Partner with leadership to identify recurring issues and ...

System One

Tier II/III Technical Support

Tulsa, OK · On-site

We're looking for a Tier II/Tier III Support professional who wants to expand their systems administration experience. If you have a strong background in Active Directory, Windows Server, Microsoft ...

New

System One

Tier II/III Technical Support

Tulsa, OK · On-site

We're looking for a Tier II/Tier III Support professional who wants to expand their systems administration experience. If you have a strong background in Active Directory, Windows Server, Microsoft ...

New

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

About The Role When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and ...

BTI

Help Desk Tier 3 Support Personnel

Washington, DC · On-site

$23.25 - $31.50/hr

The Tier 3 Support Personnel will provide advanced technical, end-user, and business-functional support for the EEOC. This position is responsible for resolving complex incidents that cannot be ...

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How much do tier 3 support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

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Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 3 Support Analyst

Mechanicsburg, PA • On-site

Resourcesoft, Inc.
IT Services • 51 - 200 employees
Learn more about Resourcesoft, Inc.external

Other

Posted 2 days ago

New

Job description

Requirements
  • 3 or more years of experience in Tier 3 IT technical support and endpoint infrastructure administration.
  • Proficiency in Microsoft SCCM/MECM for application packaging, deployments, and OSD task sequences.
  • Experience with VMware AirWatch or Workspace ONE console administration and mobile asset management.
  • Experience in Virtual Desktop Infrastructure (VDI) session administration and connectivity troubleshooting.
  • Experience with custom OS imaging, restricted user environment lockdown, and beta software testing.
  • Experience in Active Directory directory services, endpoint security controls, and hardware evaluations.
  • Excellent verbal and written communication skills.
 
Responsibilities
  • Resolve complex Tier 3 hardware, software, and network operating system escalations across enterprise environments.
  • Build, maintain, and execute automated application packages and OSD task sequences using SCCM.
  • Administer mobile device profiles, asset inventories, and management policies within the AirWatch console.
  • Troubleshoot and support Virtual Desktop Infrastructure (VDI) user sessions, latency issues, and broker connections.
  • Maintain, test, and customize secure operating system image builds for specialized institutional endpoints.
  • Conduct interoperability testing and evaluate beta application releases to support system migrations.
  • Review IT hardware procurement specifications and collaborate with support teams to document technical resolutions.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
 
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
For more information about Resourcesoft and our services, please visit our website.

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