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Tier 3 Support Jobs in Wisconsin (NOW HIRING)

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

blueStone

Senior Systems Analyst

Appleton, WI

Responsibilities include system administration, design and support of Windows servers 2003-2008R2 ... Tier III Microsoft core applications (SCCM 2007, AD, Exchange 2010, MS SQL 2005-2008R2, Powershell ...

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All JobsTier 3 Support JobsTier 3 Support Jobs in Wisconsin

Tier 3 Support information

See Wisconsin salary details

$14

$26

$45

How much do tier 3 support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tier 3 support in Wisconsin is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What types of issues does a Tier 3 Support specialist typically handle compared to Tier 1 or Tier 2 support roles?

Tier 3 Support specialists are responsible for addressing the most complex and challenging technical problems that cannot be resolved by Tier 1 or Tier 2 teams. These issues often involve in-depth troubleshooting, root cause analysis, and collaboration with developers or product engineers to resolve systemic or advanced hardware/software problems. Unlike earlier tiers that handle basic troubleshooting or account support, Tier 3 handles escalations that may require specialized knowledge or the creation of permanent solutions. This role is highly collaborative, often involving cross-team communication and direct involvement in critical incident management. As a result, professionals in Tier 3 Support gain valuable expertise and exposure that can lead to specialized engineering or leadership career paths.

What are the key skills and qualifications needed to thrive in the Tier 3 Support position, and why are they important?

To thrive as a Tier 3 Support professional, you need deep technical expertise in troubleshooting complex systems, advanced problem-solving abilities, and experience with relevant industry technologies. Familiarity with ticketing systems, network and server diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often expected. Strong analytical thinking, effective communication skills, and the ability to mentor others help distinguish top performers. These skills are crucial for efficiently resolving escalated issues, supporting internal teams, and maintaining high service standards for customers.

What is a Tier 3 Support?

A Tier 3 Support job involves providing advanced technical support for complex issues that cannot be resolved by Tier 1 or Tier 2 teams. Tier 3 specialists diagnose deep-rooted software, hardware, or network problems, often working closely with developers or engineers to identify and implement solutions. They may also assist with bug fixes, system optimizations, and documentation for recurring issues. Their role requires extensive technical expertise, troubleshooting skills, and a deep understanding of the product or system.

What are popular job titles related to Tier 3 Support jobs in Wisconsin? For Tier 3 Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Tier 3 Support jobs in Wisconsin look for? The top searched job categories for Tier 3 Support jobs in Wisconsin are:
Tier 3 Support jobs near you
Infographic showing various Tier 3 Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,686 per year, or $26.3 per hour.

Desktop Support IV

Technoviz LLC

Madison, WI • On-site

$38/hr

Full-time

Re-posted 4 days ago

Job description

Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.  
The main activities for this role are as follows: (7+ years)
·         Tier 3 support and maintenance of workstation software and hardware
·         Support and maintenance of Operating Systems for user workstations
·         Peripheral device support (printers/scanner/etc) and maintenance
·         Incident and Service Request Management
·         Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets: 
 Top Required Skills & Years of Experience:
·         Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
·         Support and maintenance of Operating Systems for user workstations (5 years or more required)
·         Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
·         Incident and Service Request Management (5 years or more REQUIRED)
·         Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
·         Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:
·         Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
·         Patch Management
·         Imaging experience using management tools (SCCM, Ivanti, etc.)
·         Learning management system (LMS) support experience
·         Google Workspace experience
·         Microsoft's Group Policy Object (GPO) experience

Notes:
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc.