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Entry Level Help Desk Support Jobs in Wisconsin (NOW HIRING)

ADVENT

Help Desk Support Technician

Milwaukee, WI · On-site

$56K - $84K/yr

Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI

$56K - $84K/yr

Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI · On-site

$56K - $83K/yr

Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is ...

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All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Wisconsin

Entry Level Help Desk Support information

See Wisconsin salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level help desk support in Wisconsin is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Wisconsin? For Entry Level Help Desk Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Wisconsin look for? The top searched job categories for Entry Level Help Desk Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Help Desk Support jobs? Cities in Wisconsin with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Wisconsin as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,762 per year, or $21 per hour.

Help Desk Support Technician

ADVENT

Milwaukee, WI • On-site

$56K - $84K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Description:

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.


Now Hiring: Help Desk Support Technician

Location: Wauwatosa, WI


Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.


The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential.


How You Will Contribute:

  • Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems
  • Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited
  • Analyze and resolve problems with a goal of 90% First Call Resolution
  • Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades
  • Assign users and computers to proper business groups in Active Directory
  • Monitor and remove virus, spy ware and other non-authorized software
  • Develop knowledge base articles
  • Coach other help desk team members

What We're Looking For:

  • 2-3 years of experience in a Help Desk role
  • Ability to work in a constantly changing fast paced environment
  • Excellent verbal and written communication skills
  • Comfortable working directly with end users, face to face and over the phone
  • Ability to provide periodic after-hours support
  • Basic knowledge of the following:
    • Networking Concepts (TCP/IP, routing, switching)
    • Hardware for HP workstations and servers
    • Mapped drives/shares
    • Viruses or spyware removal
    • Smartphone configuration and troubleshooting
    • Setup of Outlook or other email clients, email archives
    • Install and configuration of applications, printers & printer settings
    • VPN and remote access solutions
    • Microsoft Office software
    • Active Directory and Group Policy (a plus)
    • Valid driver's license
    • Ability to travel up to 20%

What's it Like Working at ADVENT?

  • Culture that embraces being kind, is solutions minded, and encourages you to ask questions
  • 22 days of PTO (prorated your first year based on start date) & holiday pay
  • Top-notch health, dental, and vision insurance with generous employer paid HRA account
  • 401K Contribution
  • Be a part of a Milwaukee Best Places to Work Team
  • Schedule: Monday-Friday, 8am-5pm
Requirements: