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Entry Level Help Desk Support Jobs in Wisconsin (NOW HIRING)

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Entry Level Help Desk Support information

See Wisconsin salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for entry level help desk support in Wisconsin is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Wisconsin? For Entry Level Help Desk Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Wisconsin look for? The top searched job categories for Entry Level Help Desk Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Help Desk Support jobs? Cities in Wisconsin with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Wisconsin as of June 2026, with employment types broken down into 63% Full Time, 29% Part Time, and 8% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,762 per year, or $21 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Lutheran Social Services of WI & Upper MI

Saint Francis, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Lutheran Social Services of Wisconsin and Upper Michigan rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

IT Customer Support Specialist (Help Desk)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) – West Allis, WI

Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain hands-on IT experience while supporting a mission-driven organization.

Position Summary

The IT Customer Support Specialist provides Tier 1 and Tier 2 help desk support to internal customers across Wisconsin and Upper Michigan. This role is essential to “helping the helpers”—ensuring staff have the technology they need to focus on serving clients.

This position is based in our West Allis corporate office.

  • 100% onsite for the first 6 months (training and onboarding)
  • After training, eligible for hybrid work (up to 2 days/week remote)
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM (no weekends or on-call)
Key Responsibilities
  • Triage and resolve IT support tickets through the call tracking system
  • Respond to internal customers via phone, email, and voicemail
  • Troubleshoot and resolve front-line IT issues, escalating as needed
  • Support common issues including:
    • Microsoft Office and productivity tools
    • Password resets and account access
    • VPN and connectivity issues
    • Printer and peripheral troubleshooting
    • Software, hardware, and access issues
  • Install, upgrade, and maintain software remotely
  • Monitor and update open tickets to ensure timely resolution
  • Collaborate with senior IT staff and leadership on issue resolution
  • Provide user-friendly explanations and basic training to non-technical staff
  • Travel occasionally to support office locations
Qualifications

Required:

  • Associate's degree in Information Technology or related field (or equivalent experience)
  • 1+ year of IT support or help desk experience
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent customer service and communication skills
  • Strong organizational skills and attention to detail
  • Valid driver's license and reliable transportation

Preferred:

  • Experience supporting Windows environments and peripherals
  • Basic networking knowledge (Wi-Fi, VPN, connectivity)
  • Experience with Active Directory and Exchange
  • Ability to manage multiple issues simultaneously
Benefits & Perks
  • Public Service Loan Forgiveness (PSLF) eligibility
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Health & Dependent Care)
  • Paid Time Off + 10 Paid Holidays
  • Mileage reimbursement
  • 403(b) retirement plan
  • Employee Assistance Program
  • Annual raises and recognition programs
Additional Requirements
  • Must reside in Wisconsin or Upper Michigan for payroll purposes
  • Must be authorized to work in the U.S. (no visa sponsorship available)
  • Ability to travel, including occasional overnight travel
About LSS

Lutheran Social Services of Wisconsin & Upper Michigan is a nonprofit dedicated to strengthening individuals, families, and communities. In this role, you'll directly support staff so they can focus on delivering critical services to those we serve.

Equal Opportunity Employer (EOE)

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