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It Helpdesk Trainee Jobs in Wisconsin (NOW HIRING)

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

Gain hands-on experience and be mentored by industry experts who are passionate about sharing their knowledge and helping you succeed. * Networking and Career Development: Attend our companywide ...

Wisconsin

IT Help Desk Specialist II

Madison, WI

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular Job Profile: IT Help Desk Specialist II Job Duties: TheIT Help Desk Specialist (official title ...

O & H DANISH BAKERY INC

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place of Associate Degree * Basic knowledge of Microsoft Windows desktop operating systems * Basic ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place of Associate Degree * Basic knowledge of Microsoft Windows desktop operating systems * Basic ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place of Associate Degree * Basic knowledge of Microsoft Windows desktop operating systems * Basic ...

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It Helpdesk Trainee information

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$12

$23

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it helpdesk trainee in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Wisconsin?

The most popular types of It Helpdesk jobs in Wisconsin are:

What are popular job titles related to It Helpdesk Trainee jobs in Wisconsin?

For It Helpdesk Trainee jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Wisconsin look for?

The top searched job categories for It Helpdesk Trainee jobs in Wisconsin are:

What cities in Wisconsin are hiring for It Helpdesk Trainee jobs?

Cities in Wisconsin with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Wisconsin as of July 2026, with employment types broken down into 26% Locum Tenens, 57% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 4% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

IT Helpdesk Specialist

Careers with MRA | MRA

Waukesha, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That'sthe FACE Culture that we live and breathe here at MRA.

MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional who brings strong troubleshooting skills, sound technical judgment, and a customer-first mindset to everyday support challenges.
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues. This is a hands-on support role where you will respond to helpdesk requests, troubleshoot technical problems, and ensure employees have the technology resources they need to work efficiently. You'll be a critical part of our Technology Services team, delivering responsive and customer-focused IT support across the organization.

This is a full-time opportunity based on-site at our Waukesha, WI office.

Essential Functions:

  • Diagnose and resolve helpdesk calls for computers, phones, peripherals,software,and other technology issues. Support may be in person, by phone, email, or remote access.
  • Install,maintain, and repair IT hardware and software, including operating systems and common software applications.
  • Perform network administration tasks using Office 365, Exchange, and Active Directory.
  • Maintainaccuraterecords of hardware, software, and maintenance activities.
  • Provide one-on-one and group training, including new employee IT orientation.
  • Support video conferencing, training room setup, and printer/copier maintenance.
  • Assist with IT projects, upgrades, and system improvements.
  • Understanding ofsecurity best practices and cybersecurity awareness.
  • Other duties as assigned.

RequiredQualifications:

  • Education: Two-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Three-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.
  • Technical Skills:Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Competencies:Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.

PreferredQualification:

  • Education:Four-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Five-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.

What'sin it for you?

  • Competitive base and incentive pay
  • Paid time off (vacation, holidays, sick, and a volunteer day)
  • Medical, Dental, and Vision plans
  • FSA and HSA accounts
  • Traditional and Roth 401(k)
  • 401(k) company match
  • Life and AD&D insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Voluntary Pet Insurance

Ifyou'reready to make an impact, share your ITexpertise, and help MRA deliver exceptional service to ouremployees, we want to hear from you!

Apply