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It Helpdesk Trainee Jobs in Green Bay, WI (NOW HIRING)

MCC Inc

Manager - Information Technology

Appleton, WI

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

Grainger

Manager, IT Operations

Green Bay, WI

Are you an IT professional that enjoys helping your team and organization grow? If so, we want to talk to you! We are seeking a dynamic IT Operations Manager to join our team at Imperial Supplies.

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ... Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology. Knowledge of ...

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How much do it helpdesk trainee jobs pay per hour?

As of May 27, 2026, the average hourly pay for it helpdesk trainee in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
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It Helpdesk Trainee jobs near you
Director of Information Technology

Director of Information Technology

CASH DEPOT LTD

Green Bay, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Director of Information Technology

Build the backbone. Secure the future. Lead what matters.

Cash Depot is the nation’s largest independent provider of retail cash management, consumer financial services, ATM solutions, and air/vac systems. Since 1983, we’ve been an award-winning leader in financial technology—powered by 270+ operational employees and 160 field service technicians nationwide.

Now, we’re looking for a Director of Information Technology to lead the infrastructure, networks, and support systems that keep our business—and our partners—running flawlessly.

If you thrive on building trust with executives, love rolling up your sleeves, and believe great IT is both rock-solid and people-first, this role is for you.

What You’ll Lead

Infrastructure & Systems

  • Execute the CTO’s infrastructure strategy to support growth and scale
  • Own onprem environments: servers, storage, virtualization, and enterprise platforms
  • Ensure high availability for ATM telemetry, transaction processing, monitoring tools, and internal applications
  • Drive modernization, capacity planning, and hardware lifecycle management

Network Operations & Security

  • Architect and oversee WAN/LAN, VPN, SDWAN, firewalls, wireless, and remote access
  • Deliver secure, resilient connectivity for ATMs, field techs, retail partners, and corporate users
  • Partner with CTO and Security leadership on patching, vulnerability management, and incident response

Helpdesk & EndUser Experience

  • Lead the IT Helpdesk team with a focus on service excellence
  • Define SLAs, escalation paths, and performance metrics
  • Oversee onboarding/offboarding, device provisioning, and identity/access management

Application Support & Operations

  • Support ERP, CRM, ATM/recycler management systems, monitoring tools, and internal platforms
  • Lead troubleshooting, root-cause analysis, and vendor coordination
  • Deliver system walk-throughs and training for new or enhanced applications

What Sets You Apart

  • You build credibility fast—with executives and frontline team members alike
  • You balance strategy with execution
  • You’re approachable, accountable, and energized by solving real business problems

Why Cash Depot?

Your impact here is real—and rewarded.

We invest in you with:

  • Generous Profit Sharing Bonus
  • Competitive Medical, Dental & Vision plans
  • Companypaid Life Insurance & ShortTerm Disability
  • Paid Holidays and PTO
  • Medical Deductible Reimbursement & Wellness Programs
  • 401(k) with Company Match

Apply