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Nc Fast Help Desk Jobs in Green Bay, WI (NOW HIRING)

Technology Services LLC

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Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a ... Our focus is on reliable service, fast response times, and continuously improving how we support ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

This role is perfect for a high-energy individual who can function in a dynamic, fast-paced ... Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ...

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user ... a fast-paced environment, ability to work efficiently, under limited supervision, while ...

Dave & Buster's, Inc.

Front Desk/Host

Green Bay, WI · On-site

$7.25 - $14/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Dave & Buster

Front Desk/Host

Green Bay, WI

$7.25 - $14/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Dave & Buster's

Front Desk/Host

Green Bay, WI

$7.25 - $14/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

GB Packaging

ERP Systems Analyst 1

Green Bay, WI · On-site

Help Desk background is a plus. * Strong analytical and problem-solving skills are required ... Ability to work in a fast pace, ever changing environment. Compensation & Benefits In addition to a ...

RC Mowers

Robotics Engineering Technician

Suamico, WI · On-site

A help desk. A role where you only follow instructions. If you want every problem fully defined ... For the right person, this role grows fast: into product testing leadership, field reliability ...

RC Mowers

Robotics Engineering Technician

Suamico, WI · On-site

A help desk. A role where you only follow instructions. If you want every problem fully defined ... For the right person, this role grows fast: into product testing leadership, field reliability ...

PCRK Group

Front Desk Sales Associate

Appleton, WI · On-site

$15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

Massage Envy PCRK

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

PCRK Group

Front Desk Sales Associate

Appleton, WI

$15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

Massage Envy PCRK

Front Desk Sales Associate

Appleton, WI · On-site

$15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

PCRK Group

Front Desk Sales Associate

Green Bay, WI

$13 - $16.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a ...

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Nc Fast Help Desk information

See Green Bay, WI salary details

$36.5K

$81.5K

$121.1K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Green Bay, WI is $81,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Green Bay, WI? For Nc Fast Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Green Bay, WI look for? The top searched job categories for Nc Fast Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Nc Fast Help Desk jobs? Cities near Green Bay, WI with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you

Operations Manager - Hands-On (IT / MSP)

Technology Services LLC

Green Bay, WI • On-site

$70K - $80K/yr

Full-time

Life, Retirement, PTO

Posted yesterday

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

We are a growing Managed Services Provider (MSP) looking for an Operations Manager to take ownership of our day-to-day service delivery. This role leads a small team, giving you full visibility and ownership over day-to-day operations.

This role is ideal for a high-performing MSP technician who is ready to step into management while staying hands-on technically. You will lead the service team, improve operations, and step in to resolve technical issues when needed.

What You’ll Do

  • Own and manage daily help desk operations
  • Ensure tickets are being responded to and resolved in a timely manner
  • Hold technicians accountable for performance and follow-through
  • Improve ticket flow, prioritization, and internal processes
  • Act as the escalation point for technical issues
  • Identify bottlenecks and fix them
  • Communicate with leadership on team performance and service issues
  • Jump into tickets when needed to keep things moving

What We’re Looking For

  • Required: MSP (Managed Services Provider) experience
  • 5+ years in IT support or systems/network administration
  • Microsoft 365 Admin Center experience
  • Proven ability to troubleshoot and resolve technical issues
  • Experience mentoring or leading other technicians
  • Strong understanding of help desk workflows and ticketing systems
  • Ability to enforce structure, accountability, and urgency
  • Someone who takes ownership and pushes work forward without being asked

What This Role Is

  • A player/coach position – you lead, but you are still hands-on
  • A role with real ownership over team performance and operations
  • An opportunity to grow into senior leadership as the company scales

What This Role Is NOT

  • Not a passive management role
  • Not a pure help desk technician position
  • Not a project-only or engineering-only role

Compensation & Growth

We offer a competitive base salary along with performance-based incentives tied to team success, efficiency, and overall company performance.

We are looking for someone who wants to grow with the company and directly benefit from improving how the business operates.

As a growing company, we currently provide a health insurance stipend rather than a group plan, giving employees flexibility in choosing their own coverage.

Company Description

We are a growing Managed Services Provider (MSP) delivering IT support, server hosting and phone system solutions to small and mid-sized businesses. Our focus is on reliable service, fast response times, and continuously improving how we support our clients.