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Nc Fast Help Desk Jobs in Madison, WI (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Ability to multi-task in a fast-paced environment. * Skill and ability to provide a positive and ... help desk telephonic systems, incident/problem/change management systems and * other related ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high-volume support environment and is passionate about delivering excellent end-user service. You will ...

TEKsystems

Service Desk Technician

Madison, WI · Hybrid

$18 - $22/hr

This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high-volume support environment and is passionate about delivering excellent end-user service. You will ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong understanding ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong understanding ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

Position Mission: The IT Help Desk Technician will provide support to coworkers of Wegner ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong understanding ...

Robert Half

Desktop Support Analyst

Middleton, WI · On-site

$24.70 - $28.60/hr

... in a fast-paced onsite setting. Responsibilities: • Deliver first-line support for desktops ... support, help desk, or workstation support roles. • Working knowledge of Microsoft Windows ...

Robert Half

PC Technician

Middleton, WI · On-site

$23 - $29/hr

... and working in a fast-paced technical lab environment. What You'll Be Doing As part of a ... help desk work. Daily responsibilities include: * Diagnosing and repairing laptops, desktops ...

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

Analytical thinking and sound judgment in fast-paced environments * A customer-focused mindset with ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire

IT Manager

Waunakee, WI

$97.10K - $119.10K/yr

Analytical thinking and sound judgment in fast-paced environments * A customer-focused mindset with ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

Analytical thinking and sound judgment in fast-paced environments * A customer-focused mindset with ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Wisconsin

Front Desk and Office Coordinator

Madison, WI · On-site

$16.25 - $21.25/hr

... fast-paced, mission-driven team. From overseeing scheduling and leading front of house ... Our staff is dedicated to serving students and to helping them succeed in and out of the classroom ...

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Nc Fast Help Desk information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Madison, WI? For Nc Fast Help Desk jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Madison, WI look for? The top searched job categories for Nc Fast Help Desk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Nc Fast Help Desk jobs? Cities near Madison, WI with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Help Desk III

Help Desk III

MARS Solutions Group

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Posted 27 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
Interview Process: via Microsoft Teams

Note: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Top Required Skills & Years of Experience:

  • Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
  • Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
  • Strong communication and customer service skills

Nice to Have Skills:

  • Familiarity with ITSM/ticketing systems e.g. Cherwell
  • Experience writing technical and user documentation
  • Image and deploy PCs (2-5 years' experience
 

TIME % GOALS AND WORKER ACTIVITIES:

60% A. Provide professional and exceptional first line support for all customers utilizing the client IT services.

  • Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve incidents with workstations, printers, copiers and scanners.
  • Provide training and education to customers.
  • Research solutions using available information found in the knowledgebase and the IT service desk system.
  • Follow standard service desk procedures.
  • Accurately record, update and document requests using the IT service desk system.
  • Maintain accurate inventory of all hardware and software resources.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Maintain excellent communication with all end users and other members of the department.
  • Work with outside vendors as needed.

30% B. Multidivisional hardware and software technical support for WISDOT multi-Divisional customers.

  • Configure, install, and upgrade computer hardware and software.
  • Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc…)
  • Perform equipment moves and surplus outdated and no longer used equipment.

10% C. Create/Maintain Documentation and knowledgebase.

  • Assist with the development and maintenance of communication templates and procedures.
  • Assist with the development and maintenance of the service desk system and knowledgebase.
  • Assist with the development and maintenance of standard operating and escalation procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • The employee must have comprehensive knowledge of the systems and applications identified below:
  • Personal computer operating systems including Microsoft Windows 11.
  • Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc.
  • Ability to clearly communicate technical concepts to various stakeholders, including those from a non-technical background.
  • Exceptional oral and written communication skills.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
  • Ability to multi-task in a fast-paced environment.
  • Skill and ability to provide a positive and efficient customer service experience.
  • Strong organizational skills.
  • Strong understanding of problem-solving methods and practices.
  • Experience developing appropriate documentation for customers and service desk staff.
  • Understanding of ITIL Service Desk Incident Management methods and practices.
  • Experience identifying trends for Major Incident identification
  • Understanding of Knowledge Management principles and their benefits within a Service Desk team.
  • Ability to participate in larger technical projects such as the customization and integration of new or modified help desk telephonic systems, incident/problem/change management systems and
  • other related business software.