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Nc Fast Help Desk Jobs in Madison, WI (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Ability to multi-task in a fast-paced environment. * Skill and ability to provide a positive and ... help desk telephonic systems, incident/problem/change management systems and * other related ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... In this position, you will work in a fast-paced environment and interface directly with system ...

Robert Half

Front Desk Coordinator

Madison, WI · On-site

$19 - $22/hr

Coordinate calendars, appointments, and shared spaces to help maintain an orderly and efficient ... fast-paced setting. * Experience using standard office tools and systems to support reception ...

YMCA of Dane County

Front Desk Staff - West YMCA

Madison, WI · On-site

$15 - $16/hr

  • Retirement

We are currently looking for high-energy individuals with a passion for helping others to join our ... Ability to work effectively and efficiently in a fast-paced setting * High school or equivalent ...

YMCA

Front Desk Staff - West YMCA

Madison, WI

$15 - $16/hr

  • Retirement

We are currently looking for high-energy individuals with a passion for helping others to join our ... Ability to work effectively and efficiently in a fast-paced setting * High school or equivalent ...

YMCA of Dane County

Front Desk Staff - West YMCA

Madison, WI · On-site

$15 - $16/hr

  • Retirement

We are currently looking for high-energy individuals with a passion for helping others to join our ... Ability to work effectively and efficiently in a fast-paced setting * High school or equivalent ...

Dave & Buster

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Dave & Buster's, Inc.

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Dave & Buster's

Front Desk - Host

Madison, WI

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

TEKsystems

Technical Support

Madison, WI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help desk, dispatch, service coordination, or customer support environments. * Strong customer service and communication skills. * Ability to multitask and prioritize in a fast-paced, high-volume ...

New

TEKsystems

Technical Support

Madison, WI

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help desk, dispatch, service coordination, or customer support environments. * Strong customer service and communication skills. * Ability to multitask and prioritize in a fast-paced, high-volume ...

New

SmartIPlace

Java Architect

Madison, WI · Remote

$55 - $60/hr

Prioritize and manage tasks effectively in a dynamic, fast-paced environment. * Help to plan tool ... Experience supporting development tools and/or help desk experience, as well as team lead ...

YMCA

Member Service Professional

Sun Prairie, WI · On-site

$12.50 - $15.50/hr

  • Retirement

... helping others to join our team! Our Front Desk Staff are responsible for creating a positive ... Ability to work effectively and efficiently in a fast-paced setting * High school or equivalent ...

YMCA of Dane County

Member Service Professional

Sun Prairie, WI · On-site

$12.50 - $15.50/hr

  • Retirement

... helping others to join our team! Our Front Desk Staff are responsible for creating a positive ... Ability to work effectively and efficiently in a fast-paced setting * High school or equivalent ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Madison, WI

Nc Fast Help Desk information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do nc fast help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for nc fast help desk in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are popular job titles related to Nc Fast Help Desk jobs in Madison, WI?

For Nc Fast Help Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Madison, WI look for?

The top searched job categories for Nc Fast Help Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Nc Fast Help Desk jobs?

Cities near Madison, WI with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk III

MARS Solutions Group

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Re-posted 17 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
Interview Process: via Microsoft Teams

Note: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Top Required Skills & Years of Experience:

  • Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
  • Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
  • Strong communication and customer service skills

Nice to Have Skills:

  • Familiarity with ITSM/ticketing systems e.g. Cherwell
  • Experience writing technical and user documentation
  • Image and deploy PCs (2-5 years' experience
 

TIME % GOALS AND WORKER ACTIVITIES:

60% A. Provide professional and exceptional first line support for all customers utilizing the client IT services.

  • Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve incidents with workstations, printers, copiers and scanners.
  • Provide training and education to customers.
  • Research solutions using available information found in the knowledgebase and the IT service desk system.
  • Follow standard service desk procedures.
  • Accurately record, update and document requests using the IT service desk system.
  • Maintain accurate inventory of all hardware and software resources.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Maintain excellent communication with all end users and other members of the department.
  • Work with outside vendors as needed.

30% B. Multidivisional hardware and software technical support for WISDOT multi-Divisional customers.

  • Configure, install, and upgrade computer hardware and software.
  • Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc…)
  • Perform equipment moves and surplus outdated and no longer used equipment.

10% C. Create/Maintain Documentation and knowledgebase.

  • Assist with the development and maintenance of communication templates and procedures.
  • Assist with the development and maintenance of the service desk system and knowledgebase.
  • Assist with the development and maintenance of standard operating and escalation procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • The employee must have comprehensive knowledge of the systems and applications identified below:
  • Personal computer operating systems including Microsoft Windows 11.
  • Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc.
  • Ability to clearly communicate technical concepts to various stakeholders, including those from a non-technical background.
  • Exceptional oral and written communication skills.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
  • Ability to multi-task in a fast-paced environment.
  • Skill and ability to provide a positive and efficient customer service experience.
  • Strong organizational skills.
  • Strong understanding of problem-solving methods and practices.
  • Experience developing appropriate documentation for customers and service desk staff.
  • Understanding of ITIL Service Desk Incident Management methods and practices.
  • Experience identifying trends for Major Incident identification
  • Understanding of Knowledge Management principles and their benefits within a Service Desk team.
  • Ability to participate in larger technical projects such as the customization and integration of new or modified help desk telephonic systems, incident/problem/change management systems and
  • other related business software.